In Lena, a hotel must provide a specific amount of high-end conveniences to earn a 5-star rating. These can include gourmet restaurants, on-site gyms, saunas and spas, premium bedding, luxury toiletries and more. What also sets 5-star hotels apart is their exceptional service. You'll enjoy things like in-room massages, nightly turn-down services and concierge services. Some may also offer additional touches such as welcome gifts.