In Lisman, a hotel must offer a certain amount of upscale conveniences to earn a 5-star rating. These can include gourmet restaurants, saunas and spas, on-site gyms, complimentary luxury toiletries, premium bedding and more. What also sets 5-star hotels apart is their superior service. You'll enjoy things like in-room massages, concierge services and nightly turn-down services. Some may also offer special touches like a welcome gift.