Faultless guest service is at the heart of every 5-star hotel in Millbrook. From the minute you arrive, staff attend to your every whim, whether answering room service calls 24/7 or providing in-room massages. Also, hotels have to feature superior amenities to meet the standard for a 5-star rating. These can include luxury bath products, spas or saunas, pools, gastronomic kitchens and knowledgeable concierge.