Exceptional guest service is the defining feature of every 5-star hotel in New Castle. From the second you arrive, staff ensure your every need is met, whether arranging customised tours or providing in-room beauty treatments. Additionally, hotels have to offer superior amenities to be considered for a 5-star rating. These can include luxury baths, saunas or spas, pools, gastronomic kitchens and knowledgeable concierge.