Faultless guest service characterises every 5-star hotel in Newgulf. From the minute you arrive, staff ensure your every need is met, whether arranging valet parking or providing a nightly turn-down service. Also, hotels have to feature superior conveniences to be eligible for a 5-star rating. These can include luxury bathrobes, an on-site spa, swimming pools, fine dining kitchens and knowledgeable concierge.