Outstanding guest service is the defining feature of every 5-star hotel in Ngao. From the moment you arrive, staff cater to your every need, whether answering room service calls 24/7 or providing in-room beauty treatments. Also, hotels have to feature top-rate conveniences to obtain a 5-star rating. These can include luxury bathrooms, an on-site spa, pools, fine dining restaurants and knowledgeable concierge.