Exemplary guest service is the defining feature of every 5-star hotel in Norwood. From the instant you arrive, staff are at your beck and call, whether recommending activities or providing a turn-down service. What's more, hotels must feature upscale conveniences to be entitled to a 5-star rating. These can include luxury bathrooms, on-site spa facilities, pools, fine dining kitchens and knowledgeable concierge.