In Powderly, a hotel needs to offer a certain amount of high-end conveniences to earn 5 stars. These can include on-site gyms, saunas and spas, gourmet restaurants, complimentary luxury toiletries, premium bedding and more. What also sets 5-star hotels apart is their guest-focused standard of service. You can expect things like in-room massages, nightly turn-down services and concierge services. Some may even offer thoughtful touches like a welcome gift.