In Pulau Besar, a hotel must provide a specific level of high-end conveniences to be rated 5 stars. These can include on-site gyms, spas and saunas, gourmet restaurants, premium bedding, complimentary luxury toiletries and more. What also sets 5-star hotels apart is their guest-focused service. You'll enjoy things like in-room massages, concierge services and nightly turn-down services. Some may also offer additional touches such as a welcome gift.