In Robert, a hotel needs to offer a certain amount of upscale features to be rated 5 stars. These can include on-site gyms, saunas and spas, gourmet restaurants, complimentary luxury toiletries, premium bedding and more. What also sets 5-star hotels apart is their extraordinary standard of service. You can expect things like nightly turn-down services, in-room massages and concierge services. Some may also offer additional touches such as welcome gifts.