Faultless guest service is at the heart of every 5-star hotel in San Lucas. From the moment you enter the lobby, staff attend to your every need, whether answering room service calls 24/7 or providing in-room massages. Plus, hotels must offer upscale amenities to be eligible for a 5-star rating. These can include luxury bathrobes, on-site spa facilities, pools, gourmet kitchens and knowledgeable concierge.