Impeccable guest service is the foundation of every 5-star hotel in Thelma. From the instant you arrive, staff cater to your every whim, whether arranging valet parking or providing a nightly turn-down service. What's more, hotels must offer top-rate conveniences to qualify for a 5-star rating. These can include luxury toiletries, a wellness centre, swimming pools, gourmet kitchens and knowledgeable concierge.