Impeccable guest service is the foundation of every 5-star hotel in Vienna. From the moment you arrive, staff cater to your every need, whether offering luggage assistance and storage or providing in-room massages. In addition, hotels must feature superior amenities to be considered for a 5-star rating. These can include deluxe baths, saunas or spas, pools, gastronomic kitchens and knowledgeable concierge.