Flawless guest service is the defining feature of every 5-star hotel in Wakai. From the minute you arrive, staff attend to your every whim, whether offering luggage assistance and storage or providing in-room massages. Also, hotels have to offer superior conveniences to meet the standard for a 5-star rating. These can include luxury bathrooms, an on-site spa, swimming pools, gastronomic restaurants and knowledgeable concierge.