Exceptional guest service is at the heart of every 5-star hotel in Wrens. From the minute you arrive, staff attend to your every whim, whether answering room service calls 24/7 or providing in-room massages. What's more, hotels have to feature top-rate conveniences to be eligible for a 5-star rating. These can include luxury bathrooms, on-site spa facilities, pools, fine dining restaurants and knowledgeable concierge.