8/10 Bagus
Martin
Bepergian bersama teman
7 Des 2025
Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Hello, we had one unpleasant episode, despite the hotel being wonderful. The landscape is absolutely breathtaking, and on our fourth day we were lucky enough to see the Northern Lights, an unforgettable experience. Throughout our stay, we were very well treated by all the staff: receptionists, housekeeping team, and other employees. In particular, Antonio and Jared were exceptional, polite, attentive, patient with our limited English, and truly committed to the well-being of the guests. They walked with us all the way to the station, since we didn’t know the way. They were exemplary professionals and didn’t even accept a tip.
Unfortunately, we had a negative experience during our departure involving Juke, the van driver. He was alone in the hotel van but refused to take us, choosing instead to transport only our backpacks, and with visible bad mood and rudeness. Because of this, we had to walk in the cold unnecessarily. To make matters worse, he left our bags unattended at the station, exposing them to the risk of being taken or tampered with. His attitude contrasted completely with the hotel’s usual standard of hospitality, which has always demonstrated respect and care for guests.
Despite this single incident, which does not reflect the overall quality of the service provided, our stay was wonderful. We loved the hotel, the staff, and the entire experience.
Thank you for your attention.
Martin e Karla
Martin
Menginap 4 malam pada bulan Desember 2025
