Search Chalets in Southern Black Forest

"Expedia fails to protect its customers when the service is not delivered as expected. During our stay, renovation work started directly above our room at 7:00 a.m. without any prior notice. The noise was extremely loud, woke us up immediately, and made it impossible to return to sleep. This significantly impacted our stay and our ability to use the room for its primary purpose. This was meant to be a short vacation to rest, but instead it was disrupted in a way that made it impossible to relax. We reported the issue to reception as soon as it opened at 8:00 a.m., after trying unsuccessfully to rest for an hour. The solutions offered were not practical, as the disruption had already occurred. The hotel staff acknowledged the issue on site and indicated that compensation would be provided. However, after our departure, they refused to offer any compensation or resolution. What is particularly disappointing is how this situation was handled by Expedia. Despite clear evidence of a service failure, the case was treated as a standard cancellation request rather than “service not provided as expected.” The case was closed based solely on the property’s response, without addressing the actual issue. As the issue remains unresolved, I have initiated a chargeback process with my bank due to the failure to provide the service as expected."

"Good price quality. Nicely located in the center."

"Staff were excellent, friendly, helpful. The hotel was quiet,it was pleasant experience altogether."

"Good hotel"

"Everything was top notch. Tremendous bang for the buck"

"Clean and spacey "

"Large room, welcome apple gift, nice restaurant, free easy parking"

"Very clean, friendly staff and nice rooms. The kids robes were awesome, our son was so happy to have one as well. Breakfast buffet was great as well."

"Very clean, warm, nice personnel, took one star for a very thin walls."