Search Hotels Near Blackstone Valley Visitor Center, Pawtucket

"I have stayed at this property several times in the past few years, and never had a bad experience. This trip was different. I had made reservations for 2 nights - Saturday and Sunday. I checked in Saturday evening after a long, tiring drive. Sunday morning I found to my horror that the toilet was totally blocked. The room should never have been given out under those conditions."

"Having to pay for WiFi in this day and age is a bit of a Netscape /pets.com era policy and Omni could be a little more better about that. And the 187 times I signed up for the “free for members” WiFi was useless since it never worked"

"Both hotel & casino staff were friendly & helpful. I wish they would make it smoke free. "

"Parking was fine check in declined my cards was no problems with my cards after entering the room the bed was not made wet towels on the floor..after talking to front desk I was moved to another room it was clean but the bed was upside down I had to flip the mattress because it was literally sleeping on a box spring for the first night "

"Very noisy hallways and doors slaming until 3AM"

"Canceled my reservation an hour after check-in while I was already 2.5 hours into a 3.5 hour drive for my daughter’s Nationals competition. I booked months in advance through Expedia. They claimed they were short staffed and overbooked. The manager, was unapologetic and told me to “book somewhere else.” When I explained we were traveling with a baby and were one hour away, he threatened to hang up on me for “yelling” when I was simply upset. Another parent from our team arrived and was told the same thing. She also said the property looked rundown, smelled like cigarettes, and had panhandlers outside. Canceling reservations last minute after check-in time is completely unprofessional. The lack of accountability and customer service made it worse. Would not recommend."