Hotel Keluarga di Bluefield

"Was very run down and not clean. There were dead bugs on the carpet. There were live bugs flying around the room. Bed was miserable. They put me in the room next to the laundry and started doing laundry with what sounded like a sledgehammer at 4:00 am. Breakfast was all bread. No protein. Will never see me at this hotel again."

"No deadbolt and the door latch mechanism was missing from the jamb. Had to rely on the latch in the door to catch in the open hole in the jamb. There was a security swing latch that barely closed. There was food and candy wrappers on the floor in the corner next to the bed. Walked across the floor barefoot and had to clean my feet before putting socks on. Shower head coming out of the wall and spout pulled away from the wall."

"Didn’t like how the buildings were set up it was really confusing. The toilet didn’t really flush very well. The shower water pressure was decent but not great. The hair dryer didn’t work. The tv said we got channels 9-37 and there were only about 5 channels that actually were able to watch. All the other ones were like abstract paintings. The rest were just snow. The room was clean and the staff was friendly getting new towels for the second day. But they only have two. Could put a couple more...

"Hotel lobby was very clean but our room was filled with stink bugs (counted at least 10 visible) and TV did not work. We called the front desk (which they seem to not believe us) and came to room to validate our concerns. We were told they have a stink bugs problem that they couldn’t control and verified….. yes the TV was broken ( turned on with sound but no picture). Staff ended up changing our room with NO Bugs and a working TV."

"CLean room and helpful staff"