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HOTEL DURAN

4.5 star property

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Located close to Salitre Plaza Shopping Mall and Gran Estacion Shopping Mall, HOTEL DURAN provides a casino, a free food/drink shopping service and a free daily manager's reception. For those looking to try their luck, this hotel boasts a casino VIP room, a sports book and a casino gaming table. Treat yourself to a sports massage at the on-site spa. Yoga classes and fitness classes are offered at the 24-hour health club; other things to do include hiking/biking. Free in-room WiFi, with a speed of 500+ Mbps (good for 6+ people or 10+ devices), is available to all guests, along with a terrace and an art gallery on-site.

Reviews

6.0 out of 10

Popular amenities

  • Spa
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Gym
  • Breakfast available

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Policies

Check-in

Check-in start time: 6:00 AM; check-in end time: anytime
Early check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11:30 AM
Late check-out subject to availability
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The check-in location differs from the property location; go to: [carrera 75 23-35]
Guests will receive an email within 24 hours before arrival with check-in instructions and lockbox information; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
You will be asked to provide the property with a copy of your government-issued photo ID after booking
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from 14 August to 20 August:
  • One of the dining venues
  • Bar/Lounge
  • Business centre
  • Fitness facilities
  • Laundry facilities
  • Meeting facilities
  • Parking area
  • Spa

Access methods

Staffed front desk, lockbox

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 10.0 per day.

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Water fee: USD 1 per person, per night
  • You may be required to pay the following charge at the property: Colombia value-added tax (VAT) at 19%. A VAT exemption is available to travellers who present a valid passport and tourist visa showing that they are not a resident of Colombia and who pay using a foreign card or via a bank transfer from outside Colombia. This exemption only applies to tourist package bookings (accommodation plus other travel services).
  • Electricity fee: USD 1 for use over 11 kWh.

We have included all charges provided to us by the property.

Optional extras

  • Fee for cooked-to-order breakfast: from approximately USD 2 for adults and from USD 2 for children
  • Airport shuttle fee: USD 20 per vehicle (return, maximum occupancy 15)
  • Rollaway bed fee: USD 10.0 per day
  • Administrative fee: USD 1 per night
  • Hosted evening meal: USD 1

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve on-site parking
This property accepts credit cards, debit cards and cash
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Property Registration Number 176908

We should mention

This property does not have any lifts
If you are travelling with a child, your property may require you to present the following documents: parents travelling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Colombian citizens) at check-in. If a relative or legal guardian is travelling into Colombia with the child, that relative or legal guardian may be required to present a notarised consent of travel signed by both parents and a copy of both parents' ID. If only one parent is travelling into Colombia with the child, that parent may be required to present a notarised consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
A fee for a mandatory Christmas Day gala dinner is included in the total price displayed for stays on 25 December
A fee for a mandatory Christmas Eve gala dinner is included in the total price displayed for stays on 24 December
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on 31 December
A fee for a mandatory New Year's Day gala dinner is included in the total price displayed for stays on 1 January
A fee for a mandatory Valentine's Day gala dinner is included in the total price displayed for stays on 14 February

Frequently asked questions

Is HOTEL DURAN pet-friendly?

No, only service animals are welcome at the property.

How much is parking at HOTEL DURAN?

Self-parking and valet parking are free at this property.

What time is check-in at HOTEL DURAN?

Check-in start time: 6:00 AM; check-in end time: anytime.

What time is check-out at HOTEL DURAN?

Checkout is at 11:30 AM.

Does HOTEL DURAN provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of USD 20 per vehicle applies.

Where is HOTEL DURAN located?

Located in Fontibon, this luxury hotel is 1.4 mi (2.2 km) from Salitre Plaza Shopping Mall and 2.2 mi (3.5 km) from Gran Estacion Shopping Mall. U.S. Embassy Bogotá and Corferias Bogota are also within 6 mi (10 km).

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Reviews

Reviews

6.0

6.6

Cleanliness

5.8

Amenities

7.0

Staff & service

5.6

Property conditions & facilities
Rating 10 - Excellent. 6 out of 17 reviews
Rating 8 - Good. 1 out of 17 reviews
Rating 6 - Okay. 2 out of 17 reviews
Rating 4 - Poor. 2 out of 17 reviews
Rating 2 - Terrible. 6 out of 17 reviews

Reviews

Verified

10/10 Excellent

Alberto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service was exceptional and the staff were all very Friendly
Stayed 3 nights in Aug 2024
Verified

2/10 Terrible

Alejandra

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Not a good place to stay

First of all they have the wrong address listed on the app so I had to call the lady to give me the correct address. After a few attempts I was able to get to the correct property. There is no sign of being a Hotel Duran in the outside of the property. There was no hot water, and either they give you an access key to the front door so you have to constantly call them for them to open the door from the inside and the outside. Which was very annoying, a hotel needs a receptionist there if you have a manual door. There was no hot water at all. I had to shower in cold water that day I left. She couldn’t find the payment due to my reservation after showing proof on the app that is room has been paid she still was demanding payment. I had to show her, my bank extract, the chat with someone in the Hotels.com app, and the receipt that was showing there. After back and forth demanding payment she realized it was paid but I lost one hour of my time. The location is good, but I will recommend anyone else to look for another hotel, which is actually a real Hotel. One more cleaner, one that call let you in and out of the property with out feeling you need to ask for mother to open the door. The room and front desk needs a lot more cleaning.
Stayed 1 night in Nov 2023
Verified

2/10 Terrible

Ed

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
That place is not a hotel
Stayed 1 night in Jul 2024
Verified

6/10 Okay

Clayton

Liked: Room comfort
Disliked: Property conditions & facilities

Catfish but sleep well

Place not as advertised as provided. No gym no bar completely false advertising. Room was clean but shower did not work
Stayed 2 nights in Jan 2025
Verified

2/10 Terrible

John

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Reservation without availability

I made a reservation with this hotel. They didn't have availability. I was charged for the stay. I'm disputing the charges with hotel.com.
Stayed 1 night in Mar 2024
Verified

4/10 Poor

Naveed

Disliked: Cleanliness, amenities, property conditions & facilities
No hot water. No heat have to get extra blanket for tge night. Advertized for free shuttle to and from hotel but charged
Stayed 1 night in Aug 2024
Verified

2/10 Terrible

Gabriel

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hice la reserva, me pidieron cancelarla porque tenian problemas con el acueducto, hasta me sugirieron ir a otro hotel en la zona y ahora se niegan a hacerme el reembolso del dinero.
Stayed 1 night in Nov 2024
Verified

2/10 Terrible

sara

No había habitaciones
Stayed 1 night in Aug 2024
Verified

10/10 Excellent

Lenin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy cerca del aeropuerto, incluyen comida (del 1 al 10 coloco un 8). Atendido por su dueña, una persona muy atenta y servicial.
Stayed 1 night in Aug 2024
Verified

4/10 Poor

Jesus E

Disliked: Staff & service, property conditions & facilities
no tienes agua fria la ventana no tienes segurida para cerrar y no desayuno como presentas
Stayed 14 nights in May 2024
Verified

10/10 Excellent

DANIELA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelente anfitriona e instalaciones

Excelente, la dueña es muy amigable.y te ayuda con todo, la cama es super cómoda, tiene todo lo que uno necesita. El barrio es muy agradable y tranquilo, definitivamente volveré cuando tenga la oportunidad
Stayed 6 nights in Feb 2024
Verified

10/10 Excellent

Julian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024
Verified

8/10 Good

Mario

Stayed 1 night in Sep 2024
Verified

10/10 Excellent

Sylvester

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2024
Verified

10/10 Excellent

Alicia joanna

Stayed 1 night in Aug 2024
Verified

6/10 Okay

Shane

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort

It is close to the Airport

Stayed 1 night in Apr 2024
Verified

2/10 Terrible

Nancy

No me recibieron no reintegraron mi dinero-sellos

Stayed 1 night in Feb 2024