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Ulasan untuk Holiday Inn Express Boise - University Area, an IHG Hotel

3 out of 5
Holiday Inn Express Boise - University Area, an IHG Hotel
475 W Parkcenter Blvd, Boise, ID

Ulasan

9,0

Luar biasa

Penilaian 10 - Sangat Bagus. 686 dari 1001 ulasan" "
Penilaian 8 - Bagus. 203 dari 1001 ulasan" "
Penilaian 6 - Cukup Baik. 50 dari 1001 ulasan" "
Penilaian 4 - Buruk. 26 dari 1001 ulasan" "
Penilaian 2 - Sangat Buruk. 36 dari 1001 ulasan" "

9,2/10

Kebersihan

9,2/10

Staf & layanan

8,8/10

Fasilitas

9,0/10

Kondisi & fasilitas properti

9,0/10

Ramah lingkungan

Ulasan

8/10 Bagus

Sheila

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
It’s very convenient to the area we needed in Boise. Everything was perfect.
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari Dawn pada tanggal 21 Mei 2024
Sheila, Thank you for your feedback! We're delighted to hear that you found our location convenient for your needs in Boise and that everything was perfect during your stay. We strive to provide a seamless experience for our guests, and it's wonderful to know that we met your expectations. We look forward to welcoming you back on your next visit! Safe travels!

6/10 Cukup Baik

Kathryn

The remote didn’t work. The lightbulb in the bathroom needed to be replaced. The shower head water adjustments were not working and there was very little water pressure. I asked for a late check-out (1 additional hour) b/c my daughter had a soccer game at 9:30 and I was hoping to have a chance for her to come back and shower before her next game at 3:30. The person at the front desk they only grant late checkouts unless you’re an IHG member. I said I wasn’t sure, gave her my email address and after looking it up said I wasn’t a member. When I got back to my room, I checked and I am a member. And have 2000 points. It was annoying. Basic hospitality would be “sure, no problem.”
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari Dawn pada tanggal 21 Mei 2024
Kathryn, Thank you for your detailed feedback. We're truly sorry to hear about the issues you encountered during your stay. We strive to ensure all our guests have a comfortable experience, and it's clear we fell short in your case.Regarding the remote, bathroom lightbulb, and shower head, we apologize for the inconvenience. Our maintenance team has been notified to address these concerns promptly to prevent future occurrences.We're also sorry for the frustration caused by the late check-out request. It seems there was a misunderstanding regarding your IHG membership. We sincerely apologize for this oversight and any inconvenience it caused. We agree that basic hospitality should include accommodating reasonable requests, and we'll review our policies to improve our service.Your feedback is valuable to us, and we hope to have the opportunity to provide you with a better experience in the future. Thank you for bringing these matters to our attention.

10/10 Sangat Bagus

Jodi, Caldwell

Bepergian bersama keluarga dan anak
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
I was impressed, being an older property and considering all the new ones that were built near it. The check-in was great and the staff were very nice. The rooms were clean and comfortable. It was also the first time that we could swim in the outdoor pool and not freeze to death. They had the water temperature just perfect. The breakfast was very good and had a selection of hot and cold food unlike other hotels that I have been in.
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari Dawn pada tanggal 16 Mei 2024
Jodi, Thank you so much for your wonderful review! We’re thrilled to hear that you enjoyed your stay with us. It’s great to know that our team made your check-in experience pleasant and that you found our rooms clean and comfortable. We're particularly glad that you appreciated the perfectly heated outdoor pool – it’s always a hit with our guests! We're also pleased that our breakfast selection met your expectations. Your feedback is truly appreciated, especially considering the newer properties nearby. We look forward to welcoming you back on your next visit!

10/10 Sangat Bagus

MARTHA

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari Dawn pada tanggal 14 Mei 2024
Martha, Thank you for taking the time to complete a review

6/10 Cukup Baik

Stephanie

Traveler bisnis
Disukai: Kebersihan, staf & layanan
Hotel is located near University and not far from downtown. Parking was very limited and many cars needed to be parked in an adjacent parking lot. I left later in the evening and when I returned I also need to park on adjacent lot. The area had limited lighting and I was a little unsure about parking my car in this area for safety reasons. I noticed a couple of larger UHaul and Bus that were occupying a larger area of what could have been common parking for guests. Some areas of parking lot were blocked off due to repair/ storage. The rest of the property was nice including lobby, breakfast area, common areas and rooms. I usually don't stay at Holiday inn properties so I am not sure if this property is standard for condition and amenities. I did not use the pool or hot tub. My room was comfortable and quiet. I was traveling for work and the desk area, outlets and Wi-Fi worked for my needs. Bathroom was roomy, towels were soft. My only comment is that I am not a fan of synthetic bedding, which was a polyester blend of some sort. While the bed was comfortable and pillows adequate. I woke up several times in a full on sweat.
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari Dawn pada tanggal 12 Mei 2024
Stephine, Thank you for providing detailed feedback about your stay. We're glad to hear that you found the property's common areas and rooms nice and comfortable. Regarding the parking situation, we apologize for any inconvenience you experienced due to limited parking and the need to park in an adjacent lot. We'll certainly look into ways to improve the parking situation and ensure better lighting for safety.Regarding your concerns about larger vehicles occupying parking spaces, we'll address this with our staff to ensure that all guests have fair access to parking. We'll also make sure that any blocked-off areas are clearly marked and communicated to guests.We appreciate your feedback about the bedding materials, and we'll take this into consideration for future improvements. We want all our guests to have a comfortable and restful stay, and we apologize for any discomfort you experienced due to the bedding materials.Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back in the future with improved facilities and amenities.

8/10 Bagus

Audra

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
NA
Menginap 2 malam pada bulan Mei 2024
Tanggapan dari Dawn pada tanggal 12 Mei 2024
Audra, Thank you for taking the time to complete a survey

10/10 Sangat Bagus

John

Bepergian bersama teman
Disukai: Fasilitas, kondisi & fasilitas properti
Just as I expected. Clean, professional staff and large quiet room.
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari Dawn pada tanggal 7 Mei 2024
John, Thank you for taking the time to complete a review. We are happy to hear that you enjoyed your stay with us and hope to see you again next time you are in Boise.

10/10 Sangat Bagus

Willem

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas
Location to University and down town events was very good
Menginap 3 malam pada bulan Mei 2024
Tanggapan dari Dawn pada tanggal 7 Mei 2024
William, Thank you for taking the time to complete a review. We are happy to hear that you enjoyed your stay with us and hope to see you again next time you are in Boise.

6/10 Cukup Baik

Kristina

Bepergian dalam rombongan, Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
It was a good place for the location but just average one most everything and the beds are hard as plywood. It was convenient for the purpose we were there and the price.
Menginap 3 malam pada bulan April 2024
Tanggapan dari Dawn pada tanggal 3 Mei 2024
Kristina, Thank you for taking the time to complete a review.

8/10 Bagus

Sandra

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Good. Clean. Location ok
Menginap 1 malam pada bulan April 2024
Tanggapan dari Dawn pada tanggal 1 Mei 2024
Sandra, Thank you for taking the time to complete a survey

10/10 Sangat Bagus

Adrian, PACIFICA

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
The property is across the street from the river. Beautiful scenery and friendly staff.
Menginap 3 malam pada bulan April 2024
Tanggapan dari Dawn pada tanggal 27 Apr 2024
Adrian,Thank you for taking the time to complete a review.

10/10 Sangat Bagus

Samantha

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Staff was so friendly and everything was very easy going, very clean, very convenient for everything I needed.
Menginap 2 malam pada bulan April 2024
Tanggapan dari Dawn pada tanggal 25 Apr 2024
Samantha,Thank you for taking the time to complete a review. We are happy to hear that you enjoyed your stay with us and hope to see you again in the future

10/10 Sangat Bagus

Jessica

Bepergian bersama teman, Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
The staff here were friendly and helpful, answering questions clearly. I checked in on a very busy Friday night, yet everyone there was calm and collected and seemed genuinely glad to be greeting us all. We were attending an event at the arena on campus and this hotel was in a great location. The walk from the hotel to the arena was very pleasant using the walking path along the River. We look forward to staying here again in the future! Great experience all around!
Menginap 1 malam pada bulan April 2024
Tanggapan dari Dawn pada tanggal 25 Apr 2024
Jessica, Thank you for taking the time to complete a review. We are happy to hear that you enjoyed your stay with us. We look forward to seeing you next time you are in Boise

10/10 Sangat Bagus

Sarah

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan April 2024
Tanggapan dari Dawn pada tanggal 25 Apr 2024
Sarah, Thank you for taking the time to complete a review

8/10 Bagus

ben

Menginap 2 malam pada bulan April 2024
Tanggapan dari Dawn pada tanggal 12 Mei 2024
Ben,Thank you for taking the time to complete a survey

10/10 Sangat Bagus

Mark

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 2 malam pada bulan April 2024
Tanggapan dari Dawn pada tanggal 16 Apr 2024
Mark, Thank you for taking the time to complete a review

10/10 Sangat Bagus

Molly

Bepergian bersama keluarga dan anak
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Heated pool was nice.
Menginap 2 malam pada bulan April 2024
Tanggapan dari Dawn pada tanggal 13 Apr 2024
Molly, Thank you for taking the time to complete a review.

10/10 Sangat Bagus

Jackie

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Stay was great.
Menginap 1 malam pada bulan April 2024
Tanggapan dari Dawn pada tanggal 13 Apr 2024
Jackie,Thank you for taking the time to complete a review

10/10 Sangat Bagus

Teresa

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Clean room friendly staff
Menginap 1 malam pada bulan April 2024
Tanggapan dari Dawn pada tanggal 9 Apr 2024
Teresa, Thank you for taking the time to complete a review.

8/10 Bagus

Sharon

Bepergian bersama keluarga
Very nice breakfast, comfortable lounge area, Everyone was friendly and helpful and comfortable beds. No bathroom ventilation was a bit of a surprise for sure
Menginap 2 malam pada bulan April 2024
Tanggapan dari Dawn pada tanggal 9 Apr 2024
Sharon, Thank you for taking the time to complete a review.

2/10 Sangat Buruk

Cecilia

Bepergian bersama teman
Tidak Disukai: Kebersihan, kondisi & fasilitas properti
Carpet smelled like urine, room was not very clean.
Menginap 1 malam pada bulan April 2024
Tanggapan dari Dawn pada tanggal 7 Apr 2024
Cecilia, Thank you for taking the time to complete a review. I apologize for the issues that you had when you stayed with us. This is not a normal issue with the rooms as they all have the carpets cleaned on a regular schedule.

10/10 Sangat Bagus

Olena

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Clean rooms, comfortable beds, great breakfast.
Menginap 2 malam pada bulan Maret 2024
Tanggapan dari Dawn pada tanggal 5 Apr 2024
Olena,Thank you for taking the time to complete a review. We are happy to hear you enjoyed your stay with us and hope to see you again next time you are in the Boise area.

10/10 Sangat Bagus

Andrew

Menginap 2 malam pada bulan Maret 2024
Tanggapan dari Dawn pada tanggal 25 Apr 2024
Andrew, Thank you for taking the time to complete a review

10/10 Sangat Bagus

linda

Disukai: Kebersihan
Quick and easy check in.
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Dawn pada tanggal 31 Mar 2024
Linda, Thank you for taking the time to complete a review

10/10 Sangat Bagus

David

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Very nice!
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Dawn pada tanggal 30 Mar 2024
David, Thank you for taking the time to complete a review

10/10 Sangat Bagus

Murray

Menginap 2 malam pada bulan Maret 2024
Tanggapan dari Dawn pada tanggal 19 Apr 2024
Murray, Thank you for taking the time to complete a review

10/10 Sangat Bagus

sukhjiwan

Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Dawn pada tanggal 30 Mar 2024
Sukhjiwan, Thank you for taking the time to complete a review

10/10 Sangat Bagus

Marianne

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Hard to find how to turn shower on and shower put out very little water.
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Dawn, Assistant General Manager pada tanggal 26 Mar 2024
Marianne, Thank you for taking the time to complete a review. We would like to apologize for the issues you had with the shower during your stay and will have maintenance look into it. We do hope to see you again next time you are in the Boise area.

10/10 Sangat Bagus

Omar

Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Dawn pada tanggal 9 Apr 2024
Omar, Thank you for taking the time to complete a review.

10/10 Sangat Bagus

Darrell

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Wonderful staff, excellent facility.
Menginap 4 malam pada bulan Maret 2024
Tanggapan dari Dawn, Assistant General Manager pada tanggal 20 Mar 2024
Darrell, Thank you for taking the time to complete a review. We are happy to hear you enjoyed your stay with us and hope to see you again next time you are in the Boise area.

10/10 Sangat Bagus

Carrie

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Our room was quiet, the bed was comfortable, and the hotel was very convenient to where we were visiting family.
Menginap 2 malam pada bulan Maret 2024
Tanggapan dari Dawn pada tanggal 13 Apr 2024
Carrie, Thank you for taking the time to complete a review. We are happy to hear that you enjoyed your stay with us and hope to see you next time you are in the Boise area.

10/10 Sangat Bagus

Phong

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
It is quiet area. Nice to stay.
Menginap 2 malam pada bulan Maret 2024
Tanggapan dari Dawn, Assistant General Manager pada tanggal 18 Mar 2024
Phong, Thank you for taking the time to complete a review. We are happy that you enjoyed your stay with us and hope to see you next time you are in the Boise area.

10/10 Sangat Bagus

Shanna, Rupert

Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Dawn pada tanggal 7 Apr 2024
Shannon, Thank you for taking the time to complete a review

8/10 Bagus

Laura, Longview

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Liked that there were different options for pillows. Room was very warm. Hot tub nice. Breakfast was better than most hotel continental breakfasts. Lobby area was large and inviting. Liked that there was an area where info of surrounding area was available- employee recommendations of restaurants posted in the elevator was a good idea!
Menginap 2 malam pada bulan Maret 2024
Tanggapan dari Dawn, Assistant General Manager pada tanggal 18 Mar 2024
Laura, Thank you for taking the time to complete a review. We are happy that you enjoyed your stay with us and hope to see you next time you are in the Boise area.

10/10 Sangat Bagus

Joshua, Redmond

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Dawn, Assistant General Manager pada tanggal 18 Mar 2024
Joshua, Thank you for taking the time to complete a review

10/10 Sangat Bagus

Shane

Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Dawn pada tanggal 31 Mar 2024
Shane, Thank you for taking the time to complete a review

10/10 Sangat Bagus

HCO

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Dawn, Assistant General Manager pada tanggal 11 Mar 2024
HCO,Thank you for taking the time to complete a review

10/10 Sangat Bagus

Sung, Federal Way

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Staff was very kind Let us check in early
Menginap 2 malam pada bulan Maret 2024
Tanggapan dari Dawn, Assistant General Manager pada tanggal 7 Mar 2024
Sung, Thank you for taking the time to complete a review. We are happy to hear that you enjoyed your stay with us and look forward to seeing you again in the future

10/10 Sangat Bagus

Rolando

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Excellent
Menginap 4 malam pada bulan Februari 2024
Tanggapan dari Dawn, Assistant General Manager pada tanggal 7 Mar 2024
Rolando, Thank you for taking the time to complete a review. We are happy to hear you enjoyed your stay with us and hope to see you again in the future

10/10 Sangat Bagus

Leisa

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
I was visiting my granddaughter who attends Boise State. It was super close and convenient
Menginap 4 malam pada bulan Februari 2024
Tanggapan dari Dawn, Assistant General Manager pada tanggal 7 Mar 2024
Leisa, Thank you for taking the time to complete a review. We hope to see you again next time you are visiting your granddaughter

10/10 Sangat Bagus

Dennis

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
A little older facility but very nice, and comfortable. Would definitely stay here again!
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Dawn, Assistant General Manager pada tanggal 7 Mar 2024
Dennis, Thank you for taking the time to complete a review. We look forward to seeing you again next time you are in Boise.

4/10 Buruk

Haley

Tanggapan dari Dawn, Assistant General Manager pada tanggal 7 Mar 2024
Haley, Thank you for taking the time to complete a review

8/10 Bagus

Bradley E

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
We had a problem in our room. The TV/Remote didn't work and the heat/ac unit didn't work. However the staff were excellent and provided us with a new room near the original room and everything worked there.
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Dawn, Assistant General Manager pada tanggal 1 Mar 2024
Bradley E, Thank you for taking the time to complete a review. We are sorry about the issues you had in your room and happy we were able to accommodate you with a new room and moving over was not to much of an inconvenience. We hope to see you again next time you are in the Boise area.

10/10 Sangat Bagus

Yaeko

Menginap 3 malam pada bulan Februari 2024
Tanggapan dari Dawn, Assistant General Manager pada tanggal 23 Mar 2024
Yaeko, Thank you for taking the time to complete a review

10/10 Sangat Bagus

Mike

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Dawn, Assistant General Manager pada tanggal 20 Feb 2024
Mike, Thank you for taking the time to complete a review

10/10 Sangat Bagus

Gary

Menginap 2 malam pada bulan Februari 2024
Tanggapan dari Dawn, Assistant General Manager pada tanggal 27 Feb 2024
Gary, Thank you for taking the time to complete a review

10/10 Sangat Bagus

Markita

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Nice place to stay
The motel was nice and comfortable and the staff were friendly and helpful.
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Dawn, Assistant General Manager pada tanggal 20 Feb 2024
Markita, Thank you for taking the time to complete a review

8/10 Bagus

Marita Jessica

Menginap 3 malam pada bulan Februari 2024
Tanggapan dari Dawn, Assistant General Manager pada tanggal 23 Mar 2024
Marita Jessica, Thank you for taking the time to complete a review

8/10 Bagus

Roger

Disukai: Kebersihan, staf & layanan
Menginap 2 malam pada bulan Februari 2024
Tanggapan dari Dawn, Assistant General Manager pada tanggal 20 Feb 2024
Roger, Thank you for taking the time to complete a review

8/10 Bagus

Jim

Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Dawn, Assistant General Manager pada tanggal 20 Feb 2024
Jim, Thank you for taking the time to complete a review