Dear Ranneshia, Thank you for taking the time to review our hotel and for your kind words. We are thrilled to hear that you enjoyed your stay with us and that your room was comfortable and relaxing. We believe that a clean and comfortable room is essential for a great hotel experience, and we are glad we were able to provide that for you. It was our pleasure to have you as our guest at Extended Stay America, and we look forward to hosting you again in the future.Sincerely,Hotel Management

Dear Christopher, We sincerely apologize for the unsatisfactory experience you encountered during your recent stay. Your feedback regarding cleanliness, maintenance issues, and room comfort is deeply concerning and not reflective of the standards we strive to uphold. Please rest assured that we take your comments seriously and will address these concerns with our team for a smoother experience for our guests. We understand the impact this had on your stay and regret any inconvenience caused. Your feedback is invaluable, and we appreciate you bringing these matters to our attention. We hope you will consider giving us another opportunity to host you and welcome you back again soon.Sincerely,Hotel Management

Dear Gwendolyn, Thank you for your positive feedback regarding your experience at Extended Stay America. We're delighted to hear you had a good stay. Your satisfaction is our utmost priority, and we look forward to providing you with an even more enjoyable visit on your next stay with us.Sincerely,Hotel Management

Dear Miranda, We're genuinely sorry to read about your recent experience. Please accept our apologies for the cleanliness issues you encountered during your stay. We follow the most rigorous standards regarding our suites' cleanliness, upkeep, and pest control, and we appreciate you bringing these concerns to our attention. We will share your feedback with the concerned teams and will address them promptly. Your comments are invaluable to us as we work diligently to enhance our guest experience. We hope you will consider giving us another opportunity to provide you with a more enjoyable stay should your travels bring you back to our area.Sincerely,Hotel Management

Dear Darlesha, We are sincerely grateful for your high rating and for sharing your thoughts about your recent stay at Extended Stay America. Your kind words are most appreciated. We loved having you as our guest, and we hope to see you in the near future.Sincerely,Hotel Management

Dear Candy, Thank you for sharing your thoughts on your recent stay. We are sorry to read your comments regarding our security. The care of our guests is of utmost importance to us. Our security team is reliable and well-trained. We will share your feedback with our team. We enjoyed hosting your visit; we hope to welcome you back soon.Sincerely,Hotel Management

Dear CE, Thank you for taking the time to review your stay with Extended Stay America. It's unfortunate to read about the issues you encountered with the room key card, and indeed our front desk is always available and happy to help make your stay as comfortable as possible. However, we apologize for the concerns you had with your room key card. Also, this has been addressed to our associates, and we are very grateful for your patience. All of our associates are committed to providing the most comfortable accommodations, and we hope we have the opportunity to demonstrate this to you on a future visit. Sincerely,Hotel Management

Dear Danielle, Thank you for sharing your feedback with us. We appreciate your kind words about our friendly staff and apologize for any inconveniences you experienced during your stay. We have taken note of the concerns you highlighted and have shared them with our housekeeping and maintenance team. We will address these issues promptly to ensure a better experience for our future guests. Your satisfaction is important to us, and we hope you will consider staying with us again in the future. We appreciate your feedback as it helps us improve our services. Thank you for choosing to stay with us.Sincerely,Hotel Management

Dear Lungreaka, Thank you for choosing our hotel and for sharing about your overall experience. We are glad our location was convenient for everything you wanted to do on this visit. We appreciate your feedback about the value you received relative to the price of your suite. We make every effort to ensure our rates are competitive with like hotels in our area, and we strive to deliver the accommodations, service, and amenities our guests enjoy. We work hard to provide a clean and comfortable environment; therefore, we regret that the bleach odor compromised your experience. We have certain complimentary toiletries available at the front desk for guests who need them, and we also provide a complimentary grab-and-go breakfast. We are sorry that this was not communicated to you by the front desk. We would love the opportunity to provide you with the hospitality you should have experienced during this visit. We hope to welcome you back soon! Sincerely,Hotel Management

Dear Delinda, Thank you for choosing Extended Stay America and reviewing your stay. We are thrilled you enjoyed most aspects of our hotel and appreciate you highlighting our convenient kitchenette feature. It was a pleasure having you as our guest. We hope you will consider revisiting us to enjoy another satisfying experience.Sincerely,Hotel Management

Dear Patricia, Thank you for sharing your experience. We sincerely apologize for the situation you described. You are correct in expecting a comfortable and clean environment when staying with us. Although we regularly treat our property, we have contacted our pest control provider to address the issue as quickly as possible to uphold our company's high standards. We also don't encourage any illegal activities inside our premises. Thank you for bringing this to our attention. We hope you will revisit so we can show you our commitment to outstanding experiences.Sincerely,Hotel Management

Dear Sheryl, Thank you for choosing to stay with us at Extended Stay America and for sharing your feedback. We're pleased to hear that our location was convenient for your needs. However, we are sorry for any inconvenience you experienced with the kitchen not being fully stocked with kitchenware. We're glad to inform you that we do offer cookware on request to ensure our guests have everything they need during their stay. We appreciate your business and value your feedback. We hope to have the pleasure of hosting you again soon. In the future, if there is anything we can do to make your stay more enjoyable, please don't hesitate to reach out to our front desk team.Sincerely,Hotel Management

Dear Baylee, We appreciate the valuable feedback about your stay. We are sorry for not meeting your expectations. We know a fresh, clean hotel sets the tone for a wonderful stay; therefore, we sincerely regret this was not your experience. Our hotel is committed to ensuring cleanliness to all guests, and we will ensure this is addressed appropriately. Our Sincere apologies for the unprofessional manner of our front desk staff and will be managed for the same. We hope you will return on your next visit to the area so we can show you our commitment to outstanding experiences. Thank you again for your feedback.Sincerely,Hotel Management

Dear Jennifer, Thank you for taking the time to leave your feedback. Our team strives to provide well-maintained and clean accommodations for every guest. However, we sincerely apologize this was not your experience. Also, we provide kitchenware and items like hairdryers and other toiletries at the front desk, and we are sorry if this was not communicated to you upon check-in. We appreciate your observations so we can address the issues you outlined. We are committed to improving our hotel and hope you will try us again. We would welcome the opportunity to leave you with a much better impression.Sincerely,Hotel Management

Dear Cody, First and foremost, we would like to offer you our apologies for the inconvenience that you experienced during your stay with us. We appreciate you taking the time to post your review, as we genuinely value our guest's comments and opinions. We are grateful for your patience, and your feedback will be shared to improve future experiences. We want an opportunity to show you the hospitality for which we are known, and we hope you will return the next time your travels bring you this way.Sincerely,Hotel Management

Dear Eleanor, Thank you for being our guest and taking the time to evaluate our hotel. Please accept our apologies for the problem with the room key and any inconvenience this has caused you. We certainly understand how frustrating it can be when maintenance issues arise. We apologize for the inconvenience, and we are grateful for your patience. We hope to have another opportunity to welcome you back to our hotel soon.Sincerely,Hotel Management

Dear Princess, Thank you for reviewing your recent experience at our hotel. We apologize for the inconvenience and assure you that we are taking action to avoid such concerns in the future. Although your experience is not typical, we have room to improve, and you have our assurance that we will. On the other side, we are happy that our location pleased you. We hope you will stay with us again so we can provide you with the excellent service for which we are known. Sincerely,Hotel Management

Dear Noah, Thank you for reviewing your recent experience at our hotel. We apologize for the inconvenience and assure you that we are taking action to avoid such concerns in the future. Although your experience is not typical, we have room to improve, and you are assured that we will. Please stay with us again so we can provide you with the excellent service for which we are known.Sincerely,Hotel Management

Dear Crystal, Thank you for choosing us and reviewing your stay at Extended Stay America. A smiling and friendly staff can bring smiles to a sad face, making our day different for many of us. We are delighted to know you had this experience. We will share your compliments with our team as this will help us as an encouragement to serve better. We hope to host you again in the future.Sincerely,Hotel Management

Dear Daniela, Thank you for your review. We are pleased you enjoyed your overall stay. However, we will share your comments regarding the bed with the appropriate individuals. We need feedback to improve our service to our guests, so we thank you for sharing. We appreciate your patience, and we hope to have another opportunity to welcome you again to our hotel. Sincerely,Hotel Management

Dear Alton, We are incredibly pleased you enjoyed your stay at Extended Stay America and had a memorable experience. It is always a pleasure to read reviews complimenting our service and hospitality. Thank you for being our guest. We hope to be your first choice every time you visit our city.Sincerely,Hotel Management