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Ulasan untuk DoubleTree by Hilton Hotel Boston Bayside

4 out of 5
DoubleTree by Hilton Hotel Boston Bayside
240 Mount Vernon Street, Boston, MA

Ulasan

8,0

Sangat Baik

Penilaian 10 - Sangat Bagus. 463 dari 1005 ulasan" "
Penilaian 8 - Bagus. 268 dari 1005 ulasan" "
Penilaian 6 - Cukup Baik. 132 dari 1005 ulasan" "
Penilaian 4 - Buruk. 62 dari 1005 ulasan" "
Penilaian 2 - Sangat Buruk. 80 dari 1005 ulasan" "

8,4/10

Kebersihan

8,4/10

Staf & layanan

7,4/10

Fasilitas

8,0/10

Kondisi & fasilitas properti

8,0/10

Ramah lingkungan

Ulasan

10/10 Sangat Bagus

Heather

Bepergian bersama teman
Clean rooms, friendly and helpful staff, walking distance from the redline, and overall just a great experience.
Menginap 3 malam pada bulan Mei 2024

10/10 Sangat Bagus

Marie, Brainerd

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The shuttle service is wonderful and convenient. The drivers are so friendly and courteous. Bill was very informative and helpful!
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari Kym W pada tanggal 26 Mei 2024
Thank you so much for the 5-star rating, Marie! We're thrilled to hear that you enjoyed our amazing drivers and the convenience of our shuttle service. We look forward to welcoming you back soon!

10/10 Sangat Bagus

Brigietta

Traveler bisnis
Disukai: Kebersihan, staf & layanan
The staff in the property is very kind listens very well. The cookies were amazing! The room for nice and clean outdated but clean.
Menginap 2 malam pada bulan Mei 2024
Tanggapan dari Kym W pada tanggal 22 Mei 2024
Thank you for your feedback Brigietta! We hope to welcome you back soon!

10/10 Sangat Bagus

Subashini

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Could've used a couple of water bottles in the room. The bathtub was clogged so the water wasn't draining fast enough, which is gross. I was too tired to call front desk that evening but I did that the very first thing thy next day and it was fixed very quickly!
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari Kym W pada tanggal 20 Mei 2024
Hello Subashini,We are pleased that your issues were resolved promptly. We hope to welcome you back soon!

10/10 Sangat Bagus

Gary

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The staff was very, very friendly and courteous.
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari Kym W pada tanggal 20 Mei 2024
Thank you for the 5-star rating!

10/10 Sangat Bagus

Larry

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
F
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari Kym W pada tanggal 15 Mei 2024
Thank you for the 5-star rating Larry.

6/10 Cukup Baik

Candace

Bepergian bersama keluarga dan anak
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
The staff was nice but the area was marginal and the breakfast was very mediocre for a buffet - just not as nice as I would expect for a Hilton- especially for price tag.
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari Kym W pada tanggal 24 Mei 2024
Hello Candace,Thank you for your feedback. We truly appreciate your honesty.

8/10 Bagus

David

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Cost for parking was high and not advised at time of booking.
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari Kym W pada tanggal 14 Mei 2024
Hi David, thank you for the high rating! Regarding parking, the price is on Expedia. We hope to welcome you back soon.

4/10 Buruk

Laurie

Disukai: Staf & layanan
Tidak Disukai: Kebersihan, kondisi & fasilitas properti
Drapes were broken, could not shut off heat! Very dated
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari Kym W pada tanggal 14 Mei 2024
Thank you for your feedback Laurie.

10/10 Sangat Bagus

Katy, Newark

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Everything was very good, the service was very good, even a welcome cookie. But you had to pay an extra 50 dollars for parking.
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari Kym W pada tanggal 14 Mei 2024
Thank you for the 5-star rating Katy! We are glad you enjoyed your stay with us! Regarding parking, it is 25 per night. We authorize 50 for incidentals upon check in.

8/10 Bagus

Benedictus

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
.
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari Kym W pada tanggal 14 Mei 2024
Thank you for the high rating Benedictus!

2/10 Sangat Buruk

Jeffrey, East Setauket

Bepergian bersama teman
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
We paid in advance for breakfast, hotel said staff didnt show up so cancelled, offered limited breakfast sandwiches but no refund. People were smoking marijuana just outside entrance. Parking lot distant and dark, Hotel did not disclose extortionate parking fee until check in was completed.
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari Kym W pada tanggal 14 Mei 2024
Thank you for your feedback, we are looking into your complaints.

10/10 Sangat Bagus

Lina

Traveler bisnis, Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The front line staff was just amazing. And the Marketplace Café has great food with the best service. I would recommend this place.
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari Kym W pada tanggal 5 Mei 2024
Thank you for your feedback Lina!

10/10 Sangat Bagus

Caleb

Bepergian dalam rombongan, Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
没有特别突出的，没有什么可以挑剔的。 优点就是实惠。
Menginap 2 malam pada bulan April 2024
Tanggapan dari Kym W pada tanggal 4 Mei 2024
Thank you for your feedback Caleb!

10/10 Sangat Bagus

Hiram, Pennsauken

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Absolutely. The answer is. That our stay at Doubletree Boston Bayside was truly 5 out of 5. Front Desk, cleaning staff and restaurant and convenient Starbucks, cleaning staff were excellent. Oh also very accommodating and Bi- lingual Manager which helped us with Spanish speaking interpreting to acquire IT tech troubleshooting for a visitor from Colombia to fix his network out of country access on his international cell phone service provider. The Manager himself did everything personally in the worried visitor and probably saved his job. Great job Jorge , he was so happy he hugged my wife and I and manager who directed him to Jorge. You saved the day. Love it and plan to come back very soon. Boston was awesome too , especially from this great hotel. Mil Gracias 10 estrellas!!!
Menginap 2 malam pada bulan April 2024
Tanggapan dari Kym W pada tanggal 3 Mei 2024
Thank you for the 5-star rating and the team member shout out! We are glad you enjoyed your stay with us. We look forward to welcoming you back!

10/10 Sangat Bagus

Cathy

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
NA
Menginap 1 malam pada bulan April 2024
Tanggapan dari Kym W pada tanggal 3 Mei 2024
Thank you for the high rating Cathy! We are glad you enjoyed your experience with us!

8/10 Bagus

JUAN

Bepergian bersama keluarga dan anak
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The staff is nice, and the room is comfortable and clean. Thank you
Menginap 2 malam pada bulan April 2024
Tanggapan dari Kym W pada tanggal 28 Apr 2024
Thank you for your feedback!

10/10 Sangat Bagus

William

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan April 2024
Tanggapan dari Kym W pada tanggal 26 Apr 2024
Thank you for the 5-star rating William! We hope to welcome you back soon!

10/10 Sangat Bagus

kelly, blacktown

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The check in procedures was quick easy & was able to check in early with no problem & the staff member was very helpful with what do & what is he best & cheapest way to get around was
Menginap 1 malam pada bulan April 2024
Tanggapan dari Kym W pada tanggal 20 Apr 2024
Hi Kelly,We're delighted to hear that your check-in experience was easy and that you had a great encounter with our staff. We hope to welcome you back soon!

8/10 Bagus

abuthar

Menginap 1 malam pada bulan April 2024
Tanggapan dari Kym W pada tanggal 14 Mei 2024
Thank you for your feedback!

10/10 Sangat Bagus

Marie, Brainerd

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Easy to get to. The shuttle to restaurants and the airport worked great. Comfy bed and pillows.
Menginap 1 malam pada bulan April 2024
Tanggapan dari Kym W pada tanggal 17 Apr 2024
Thank you so much for your feedback, Marie. We are glad you enjoyed your stay!

10/10 Sangat Bagus

Cleo

Disukai: Staf & layanan, fasilitas, kondisi & fasilitas properti
Ok
Menginap 1 malam pada bulan April 2024
Tanggapan dari Kym W pada tanggal 17 Apr 2024
Thank you for your feedback!

10/10 Sangat Bagus

Nicole

Traveler bisnis
Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Love the cleanliness of the hotel. The front desk receptionist was very polite. Hotel was very quiet
Menginap 1 malam pada bulan April 2024
Tanggapan dari Kym W pada tanggal 19 Apr 2024
Thank you for your feedback!

6/10 Cukup Baik

Jaiden

Bepergian dalam rombongan
Disukai: Staf & layanan, fasilitas
the staff were very sweet! however, when we arrived for our stay, a man was getting escorted out of the building for urinating on the floor of the hotel. while the situation was a little funny, it rubbed me the wrong way. but besides that, everything was good!
Menginap 1 malam pada bulan April 2024
Tanggapan dari Kym W pada tanggal 15 Apr 2024
Hi Jaiden,We are glad you were able to enjoy your stay despite the mishap. We hope to welcome you back soon!

8/10 Bagus

Melissa

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Very nice hotel
Menginap 1 malam pada bulan April 2024
Tanggapan dari Kym W pada tanggal 15 Apr 2024
Thank you for your feedback!

10/10 Sangat Bagus

Daniel

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Cleanliness, helpful front desk, close to downtown
Menginap 1 malam pada bulan April 2024
Tanggapan dari Kym W pada tanggal 15 Apr 2024
Thank you for the high rating, Daniel! We're thrilled to hear that you were able to utilize the nearby transit system and that you appreciated the customer service of our front desk team.

6/10 Cukup Baik

Tanya, Coolidge

Tidak Disukai: Kebersihan
Not the best hotel I’ve ever stayed at. The hotel looks worn out, the carpets were dirty, the staff seemed tired, the shuttle to the airport didn’t start early enough to allow for a stress free morning and the hotel didn’t even have coffee in the reception. It’s an airport hotel and they don’t seem to sufficiently cater for travelers with aircraft schedules!
Menginap 1 malam pada bulan April 2024
Tanggapan dari Kym W pada tanggal 20 Apr 2024
Thank you for your feedback. We will be addressing your concerns with the appropriate departments.

2/10 Sangat Buruk

Rick

Bepergian bersama keluarga
Disukai: Kebersihan
Tidak Disukai: Fasilitas, kondisi & fasilitas properti
Shuttle didn't pick us up waited 20 min 34 degree weather. Had take a taxi $36.50 to hotel, hotel closed dining rm early so we didn't eat, told heat is room takes a bit to kick on never did room was 63 degrees all night didn't sleep well due to the cold. Reception couldn't move us to another room with a working heater. Next morning shuttle driver never returned to hotel to pic us up told he was lost. Hotel finally called us a lyft to get to the cruise ship. very frustrating.
Menginap 1 malam pada bulan April 2024
Tanggapan dari Kym W pada tanggal 18 Apr 2024
I'm sorry for your experience at our hotel. The shuttle times can vary based on traffic and the shuttle's location; this can take up to an hour. However, we are glad you were able to get a Lyft.

10/10 Sangat Bagus

Ryan

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Good Price
Menginap 1 malam pada bulan April 2024
Tanggapan dari Kym W pada tanggal 15 Apr 2024
Thank you so much for your high rating! We truly appreciate your feedback.

4/10 Buruk

theresa

Traveler bisnis
Tidak Disukai: Staf & layanan, fasilitas
Waited for shuttle way too long after long flight delays. The bathroom was flooded, water had soaked the rug. They did move me to another room. But again it was another delay for me after a very long day.
Menginap 1 malam pada bulan April 2024
Tanggapan dari Kym W pada tanggal 15 Apr 2024
Hi Theresa,We're sorry to hear about the inconveniences you experienced during your stay. We are glad you were able to be put into a new room. We hope you decide to give us another chance in the future.

10/10 Sangat Bagus

Damien

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Great
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Kym W pada tanggal 15 Apr 2024
We're thrilled to hear you had a great experience! Thank you for the high rating and for sharing your feedback with us.

10/10 Sangat Bagus

Stephanie

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The staff was very professional, friendly and helpful.
Menginap 1 malam pada bulan April 2024
Tanggapan dari Kym W pada tanggal 15 Apr 2024
We're delighted to hear that our staff made a great impression during your time with us. Thank you for your review! We look forward to welcoming you back soon.

8/10 Bagus

arshad

Menginap 3 malam pada bulan Maret 2024
Tanggapan dari Kym W pada tanggal 23 Apr 2024
Thank you for your feedback!

8/10 Bagus

Abigail

Menginap 1 malam pada bulan April 2024
Tanggapan dari Kym W pada tanggal 23 Apr 2024
Thank you for your feedback!

4/10 Buruk

Thomas

Bepergian bersama keluarga
Tidak Disukai: Staf & layanan
Got inside to check in and they right away charged me 20 dollars for parking…. thot it was a good priced hotel until that happened. Otherwise it was a good stay !
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Kym W pada tanggal 15 Apr 2024
Hello Thomas,I'm sorry to hear that you were unaware of the parking fee. Our parking fee is 22 per night for all guests. Despite this issue, we're glad to hear that you were able to enjoy your stay otherwise.

10/10 Sangat Bagus

Antonette

Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Kym W pada tanggal 19 Apr 2024
Thank you for your feedback!

10/10 Sangat Bagus

Riley

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Awesome check in and curtious staff.
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Kym W pada tanggal 30 Mar 2024
Hi Riley,We're delighted to hear that you enjoyed your check-in experience and found our staff accommodating. We look forward to welcoming you back soon for another enjoyable stay!

10/10 Sangat Bagus

Daniel

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Friendly staff and quiet/cozy environment. Couple friendly. We enjoyed the clean facilities, great housekeeping and wonderful amenities!
Menginap 2 malam pada bulan Maret 2024
Tanggapan dari Kym W pada tanggal 30 Mar 2024
Hi Daniel,Thank you so much for your high rating! We're thrilled to hear that you enjoyed your stay with us and appreciated the friendliness of our staff and the quality of our housekeeping.

6/10 Cukup Baik

Jose

It’s ok
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Kym W pada tanggal 30 Mar 2024
Hi Jose,We would love to hear your thoughts on how we could have made your stay more enjoyable. Your feedback is invaluable to us as we strive to improve our services. We sincerely hope you decide to give us another chance in the future to exceed your expectations. Thank you for choosing us.

10/10 Sangat Bagus

Gabriel

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 2 malam pada bulan Maret 2024
Tanggapan dari Kym W pada tanggal 30 Mar 2024
Hi Gabriel,Thank you for choosing DoubleTree by Hilton Bayside for your stay and for the high rating! We're delighted to hear that you enjoyed your time with us.

10/10 Sangat Bagus

Dayna

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
We had a great stay at the doubletree, our stay was smooth, easy and was a really great location for walking into south Boston. There was a limited number of amentities in the area however marketplace and options within the hotel were good.
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Kym W pada tanggal 30 Mar 2024
Hi Dayna,We're thrilled to hear that you enjoyed your stay at DoubleTree by Hilton Bayside Hotel. Your feedback is greatly appreciated! We hope to have the pleasure of welcoming you back in the future.

8/10 Bagus

Juan Pedro

Traveler bisnis
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Room and facilities were super clean. It does not have free parking and it has a few spots in fromt of hotel, or a big parking lot that you shouls walk 100/200 meters, both are paid.
Menginap 2 malam pada bulan Maret 2024
Tanggapan dari Kym W pada tanggal 21 Mar 2024
Hello Juan,Thank you for your feedback!

10/10 Sangat Bagus

Luis, Houston

Traveler bisnis
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Hotel was clean and staff was very attentive. Sami was excellent in handling timely transportation and very attentive.
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Kym W pada tanggal 20 Mar 2024
Thank you for the team member shout out Luis!

8/10 Bagus

Ashley

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Standard room at a tradition Boston-like price. Close to the train and convenient.
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Kym W pada tanggal 20 Mar 2024
Thank you for your feedback Ashley!

10/10 Sangat Bagus

su

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
very good
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Kym W pada tanggal 20 Mar 2024
Thank you for the high rating Su!

8/10 Bagus

Paul Kou-Yang

Traveler bisnis
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The complaint I have is that this property charge $22 a day for parking. This is way too expensive for the guests of the hotel. Also, there is no restaurant in this hotel and since there is nothing around close by you really don't have a choice but buy the food in the hotel like fast food place.
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Kym W pada tanggal 15 Mar 2024
Hello Paul, Thank you so much for your feedback. We have a cafe on-site that serves dinner from 4pm-9:30pm, I apologize you were not aware.

2/10 Sangat Buruk

Andrew

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Kym W pada tanggal 15 Mar 2024
Hi Andrew,I am sorry to hear that your stay was unsatisfactory. We hope you decide to give us another chance in the future!

10/10 Sangat Bagus

Emma

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The hotel staff were so friendly and welcoming! The check-in process was a breeze, and my room was spotless. Plus, it only took a few minutes to drive to downtown Boston. I'm really happy with my stay so far!
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Kym W pada tanggal 9 Mar 2024
Hi Emma,Thank you so much for your kind words. We strive our best to provide an amazing experience for our guests, and it appears we did our job! We hope to welcome you back soon!

10/10 Sangat Bagus

Susan

Menginap 2 malam pada bulan Maret 2024
Tanggapan dari Kym W pada tanggal 30 Mar 2024
Thank you for choosing DoubleTree by Hilton Bayside for your stay and for the high rating! We're delighted to hear that you enjoyed your time with us.

8/10 Bagus

Alexander

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
The room I had was nice and clean. The area is safe although there’s nothing around except a couple of grocery stores. it’s only a 5min walk away from the subway to the city, that takes about 15mins. I was missing a mini fridge from the room that usually most hotels provide, and there’s usually a couple of bottles of water waiting for you, which again was missing. I also find it very weird when a hotel asks for a deposit which with them is $75/night. Would I stay again? Hmm sure. 4/5
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Kym W pada tanggal 9 Mar 2024
Thank you so much for your feedback Alexander!