Search Holiday Rentals in Bow Valley Parkway

"Pre charging people cards is 100% unacceptable. I charged 1 dinner to my room. $200 dinner. $800 room. They charged the dinner before the stay was over. And told me they will continue to charge the card as charges come in. Until I review what they are charging nobody should be charging your cards. This was not explained and when I saw a huge charge on my card the following morning they had an explanation for everything. Excuses. Was non professional or made me feel comfortable or trust anyone with my card as security when their charging it every second they have before approving the charges or reconciling. Staff were friendly also that restaurant The Keg was the worst Keg I have ever been to with the amount of mistakes on our meal and bill. Multiple times to fix the same issue. Horrible service. All in all I would stay there again but will never eat on site and will expect a signed waiver saying no charges will be processed until pre approved. Absolutely absurd. "

"Good staff made it easy for a room upgrade for a little more space"

"Very friendly and helpful staff Updated, clean room Had a great stay, we will be back again "

"Fabulous hotel and location! Would definitely stay here again. Very modern and clean room and th fireplace was awesome. "

"What a special place to stay in the winter. The access to ski at Lake Louise was fantastic, cross country skiing across the lake was a great experience, and the new Basin Spa is not to be missed!"

"Staff were great, friendly and helpful, kitchen staff did a great job keeping up with the large breakfast crowds, there was heavy snowfall and staff kept up the sidewalks for walking safety. "

"Really nice room at a great price. Beds were very comfortable. Restaurant at hotel had excellent breakfast "

"Our stay at the Otter Hotel was very pleasant. The rooms were clean and comfortable. The hotel staff was friendly and helped with restaurant suggestions and provided umbrellas on a rainy day. There was plenty of parking in the heated garages. The ski lockers were very convenient. The coffee and hot chocolate amenities are a very nice touch. Our family ate dinner at the restaurant on site one evening. The food was just "ok" and a bit pricey. We preferred the breakfast and lunch at the sister property right next door at Sudden Sally. It is a 40 minute drive Lake Louise ski resort and a 20 minute drive to Sunshine ski. Overall, I would stay here again and recommend this hotel. "

"Staff were terrific, so friendly and helpful. Great hot tub/pool area with terrific mountain views. Room was great and we booked last minute too. Great underground free parking."