No one was present when we checked in at 12:15 a.m. I had called ahead several hours and spoke to a gentleman who said he'd be there. I told him we'd be in around middnight, and arrived 15 minutes past. I was able to reach someone else by phone, and our keys were in the drawer under the coffee pot in the lobby. The next evening, I requested quarters for laundry, located in the hall by the non-working ice machine. He told me I couldn't use the laundry because he was using it, and added that even if he wasn't, he couldn't let me anyway because it was too close to 10 p.m.
When I mentioned no one was there at check in, he rudely stated that he had waited an exta hour for us, and left when we didn't arrive by midnight.
Clerk at the convenience store next door informed me that she lived at the Super 8 a year ago for 3 months, and the ice machine never worked, so it has clearly been out of order a very long time. Management seems to not take pride in taking care of this propertyt or stafffing it with employees trained in basic customer service skills. I would not stay here again.
Front desk gentleman was quite rude when I requested change for laundry.
