"The hotel was always super clean and everyone was friendly, only one issue. I booked on Expedia and had a pet when I arrived. The lady at the desk didn’t know how to do that so she just charged me me the $150 deposit. The next day the lady knocked on my door for 5 mins to collect the pet fee. I wasn’t there, my husband was in shower and the dog went crazy. She saw me coming up the elevator and said I need to collect the pet fee I said ok. Came down a few mins later she said she reversed the 150 and charge me 240 for the pet fee plus deposit. That didn’t make any sense to me but she had already done it. Then when I checked out I noticed 3 charges the 150 deposit a 97 fee and the 240. I was out all that money for my entire stay because it was a holiday and then the weekend when I only owe the 90 pet fee."
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