When we arrived, other guests were in the lobby that had been waiting for a while to check in. They had been ringing the bell, even made a call. Someone finally came to check us all in. They were off doing something else and left the desk unattened. We were there late October when the weather was changing to colder weather. When we would turn the heat on a little, after a few minutes it would turn to freezing cold air. We told them at the desk, they said they checked it, but it did that our 5-night stay. The Resort has changed hands and been split up. Room rates has gone up. It seems as if the water slide area may no longer be part of the Hotel. Plus, they have been working on it forever!! Now, they say it will be finished in June 2024. This is a great asset for the Hotel for families. Also, the breakfast was very good and quick to be served but would be nice to have a free breakfast with your stay like most hotels. We have been staying at what use to be The Welk for several years and have enjoyed it. We hope we can continue.