Semua ulasan yang ditampilkan berasal dari pengalaman tamu yang nyata. Hanya traveler yang telah memesan penginapan dengan kami yang dapat mengirimkan ulasan. Kami memverifikasi ulasan sesuai dengan panduan kami dan memublikasikan semua ulasan, baik itu positif maupun negatif.Informasi selengkapnyaTerbuka di jendela baru
Penilaian 10 - Sangat Bagus. 228 dari 1000 ulasan" "
10 - Sangat Bagus
228
Penilaian 8 - Bagus. 174 dari 1000 ulasan" "
8 - Bagus
174
Penilaian 6 - Cukup Baik. 160 dari 1000 ulasan" "
6 - Cukup Baik
160
Penilaian 4 - Buruk. 189 dari 1000 ulasan" "
4 - Buruk
189
Penilaian 2 - Sangat Buruk. 249 dari 1000 ulasan" "
2 - Sangat Buruk
249
6,0/10
Kebersihan
7,0/10
Staf & layanan
5,8/10
Fasilitas
5,8/10
Kondisi & fasilitas properti
5,8/10
Ramah lingkungan
Ulasan
4/10 Buruk
AILIEN
Traveler bisnis
17 Mei 2024
Disukai: Staf & layanan
Tidak Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
This facility is so old and falling apart, smell bad, paint chipping, molding ... nasty
AILIEN
Menginap 4 malam pada bulan April 2024
Tanggapan dari Hotel Management pada tanggal 20 Mei 2024
Dear AILIEN, Thank you for bringing this to our attention. We apologize for the unsatisfactory condition of our facility during your stay. Maintaining a comfortable and pleasant environment for our guests is a top priority, and we regret that we fell short of your expectations. Your feedback is valuable, and we are taking immediate steps to address the issues you mentioned. We hope to have the opportunity to provide you with a better experience in the future.Sincerely,Hotel Management
8/10 Bagus
marcel
Bepergian bersama teman
13 Mei 2024
tub in 204 paint peeling on tub floor lots of dog hair inside and out walkways dirty every door rug full of dog hair everyone iam not kidding will never stay here again
marcel
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari Hotel Management pada tanggal 14 Mei 2024
Dear marcel, Thank you for bringing this to our attention. We apologize for the cleanliness issues you encountered during your stay, as well as any inconvenience caused by the presence of dog hair. Ensuring a clean and comfortable environment for our guests is our priority, and we regret falling short of your expectations. Your feedback is valuable, and we will address these concerns with our team to prevent similar occurrences in the future. We appreciate your understanding and hope to provide a better experience at Extended Stay America on your next visit.Sincerely, Hotel Management
10/10 Sangat Bagus
monika
13 Mei 2024
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
I like the kitchen
monika
Menginap 3 malam pada bulan Mei 2024
10/10 Sangat Bagus
Supachai
11 Mei 2024
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Supachai
Menginap 1 malam pada bulan Mei 2024
2/10 Sangat Buruk
Larry d
30 Apr 2024
Larry d
Menginap 2 malam pada bulan April 2024
2/10 Sangat Buruk
Kimberly
29 Apr 2024
Tidak Disukai: Kebersihan
Kimberly
Menginap 1 malam pada bulan April 2024
4/10 Buruk
Paula
Bepergian bersama keluarga
27 Apr 2024
Tidak Disukai: Fasilitas
It’s not good as I expected. Room has no hair dryer, and not clean.
Paula
Menginap 1 malam pada bulan April 2024
Tanggapan dari Hotel Management pada tanggal 3 Mei 2024
Dear Paula, Thank you for reviewing your recent stay with us and sharing details about your visit. We seek to provide an exceptional experience for each guest; therefore, we regret that your room and amenities did not meet your expectations. We apologize for any inconvenience you experienced, and we appreciate you bringing these observations to our attention. We hope you will give us another chance to provide you with the outstanding stay you deserve. Sincerely,Hotel Management
10/10 Sangat Bagus
Candelario
Bepergian bersama teman
26 Apr 2024
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Helpful staff
Candelario
Menginap 1 malam pada bulan April 2024
10/10 Sangat Bagus
Brenda
16 Apr 2024
Disukai: Kebersihan, kondisi & fasilitas properti
Brenda
Menginap 4 malam pada bulan April 2024
4/10 Buruk
John
Bepergian bersama keluarga
12 Apr 2024
Not sure if the hot water issue is fixed after a week. Went to office to bring it to their attention, but sign on the counter states "back in 10 minutes". Really???!!
John
Menginap 1 malam pada bulan April 2024
Tanggapan dari Hotel Management pada tanggal 13 Apr 2024
Dear John, Thank you for reviewing our hotel. Providing outstanding customer service to every one of our guests is always our top priority and is something we pride ourselves on. Therefore, we are genuinely sorry to learn that this was not your experience, and we understand your frustration regarding the various issues you described. We will share your comments appropriately with our team. We value your feedback, and we hope you will return so we can provide you with the hospitality you deserve.Sincerely,Hotel Management
2/10 Sangat Buruk
Carlota
9 Apr 2024
Tidak Disukai: Kebersihan, kondisi & fasilitas properti
This facility should be closed. The bathrooms are in terrible condition.
Carlota
Menginap 2 malam pada bulan April 2024
Tanggapan dari Hotel Management pada tanggal 10 Apr 2024
Dear Carlota, We believe every guest who walks through our doors deserves a comfortable and well-maintained property that feels like a home away from home while traveling. Therefore, we would like to extend our sincerest apologies that we were unable to provide you with such an experience. From the moment you check in to the time you check out, we strive to offer exceptional customer service and meticulous attention to detail in all aspects of our property. We're committed to addressing these concerns and ensuring that every guest receives the highest level of service and care. We hope you will stay with us again so we can provide you with the excellent service for which we are known.Sincerely,Hotel Management
4/10 Buruk
Dexter
7 Apr 2024
Disukai: Staf & layanan
Tidak Disukai: Kebersihan, kondisi & fasilitas properti
Not clean and bathroom plumbing was awful. Trash was left from prior stays.
Dexter
Menginap 2 malam pada bulan April 2024
Tanggapan dari Hotel Management pada tanggal 8 Apr 2024
Dear Dexter, Thank you very much for staying at our hotel. We strive to provide every guest with clean and comfortable accommodations; therefore, we are disappointed to hear this was not your experience. Please accept our apologies. We take the cleanliness of our suites and the entire hotel very seriously, and we will address this with our housekeeping department to ensure this does not happen again. We hope this unfortunate situation will not prevent you from staying with us again, as we would welcome the chance to show you the great visit you deserve. Sincerely,Hotel Management
10/10 Sangat Bagus
Maggie
7 Apr 2024
Disukai: Staf & layanan
Maggie
Menginap 1 malam pada bulan April 2024
6/10 Cukup Baik
QUAKER
7 Apr 2024
QUAKER
Menginap 1 malam pada bulan April 2024
6/10 Cukup Baik
Vicki
29 Mar 2024
Vicki
Menginap 4 malam pada bulan Maret 2024
2/10 Sangat Buruk
Alejandro
Bepergian bersama keluarga
25 Mar 2024
Tidak Disukai: Kebersihan, kondisi & fasilitas properti
They did not have a room for us. We got to the room assigned and it was in use. The sheets were not made and it was not clean in the room. When we went back to the lobby they did not have any other rooms available. Really bad experience
Alejandro
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Hotel Management pada tanggal 26 Mar 2024
Dear Alejandro, Thank you for bringing this to our attention. We sincerely apologize for the inconvenience you experienced upon arrival. Rest assured, we are investigating the oversight in room assignment and cleanliness to prevent such occurrences in the future. Your feedback is invaluable, and we deeply regret the disappointment caused. We'll strive to ensure better coordination and availability in the future. Please accept our apologies, and we hope for the opportunity to regain your trust in our services next time.Sincerely,Hotel Management
2/10 Sangat Buruk
Ruben
Bepergian bersama teman
25 Mar 2024
Disukai: Staf & layanan
Tidak Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Nick the person at desk was amazing. Theroom and facilities where dirty could bring myself to stay there immediately asked forcrefund and left .
Ruben
Menginap 2 malam pada bulan Maret 2024
Tanggapan dari Taylor Ryan pada tanggal 25 Mar 2024
We are saddened to hear about your experience here at Extended Stay America Brea. We have heightened our housekeeping standards to ensure a nice clean environment for our guest to stay. We hope to earn your business back in the near future.
4/10 Buruk
Veronica
Bepergian bersama teman
24 Mar 2024
Tidak Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Everything was outdated. Bed was creaky. And walls are thin. I could hear our neighbor open their door like every hour during the course of the night. Which would wake me up.
Veronica
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Hotel Management pada tanggal 25 Mar 2024
Dear Veronica, Thank you for your feedback. We apologize for the inconvenience caused by the outdated amenities, creaky bed, and thin walls during your stay. Your feedback is essential, and we take it seriously as we strive to provide a comfortable experience for all our guests. Rest assured, we will address these issues promptly to improve the quality of our accommodations. We appreciate your patience and hope for the opportunity to exceed your expectations in the future.Sincerely,Hotel Management
10/10 Sangat Bagus
Guillermo
22 Mar 2024
Disukai: Staf & layanan, kondisi & fasilitas properti
Guillermo
Menginap 1 malam pada bulan Maret 2024
6/10 Cukup Baik
Nathan
22 Mar 2024
Ok
Nathan
Tanggapan dari Hotel Management pada tanggal 23 Mar 2024
Dear Nathan, Thank you for your recent stay at our hotel. We appreciate your feedback and apologize if your experience was not up to your expectations. Your satisfaction is important to us, and we continuously strive to improve our services. We value your patronage and hope to have the opportunity to welcome you back in the future for a more enjoyable stay. Thank you for choosing our hotel, and we look forward to the possibility of serving you again.Sincerely,Hotel Management
2/10 Sangat Buruk
Victoria
Traveler bisnis
8 Mar 2024
Tidak Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Gross.
Victoria
Menginap 4 malam pada bulan Maret 2024
Tanggapan dari Taylor Ryan pada tanggal 8 Mar 2024
Thank you for choosing Extended Stay America and for taking the time to provide feedback about your experience. We use feedback, such as yours, to continuously make changes to our brand to improve our guest’s experience.I am concerned about the housekeeping service issues you mention. I apologize our housekeeping services did not meet your expectations. Our goal is to ensure you are provided with a clean, comfortable room while you are our guest. Please be assured that cleanliness is of the utmost concern to us and feedback such as yours is taken very seriously. We will coach our team to provide better service and a clean room in the future.
4/10 Buruk
Sara Graciela
Bepergian bersama keluarga
6 Mar 2024
La basura estuvo en los contenedores durante 4 días que estuvimos ahí y apestaban todas las habitaciones las instalaciones son viejas y están descuidadas
Sara Graciela
Menginap 3 malam pada bulan Februari 2024
Tanggapan dari Hotel Management pada tanggal 7 Mar 2024
Dear Sara Graciela, Thank you for your recent stay at our hotel. We sincerely apologize for not meeting your expectations during your recent stay at our hotel. We sincerely regret any inconvenience you experienced, especially regarding your concerns with the upkeep of our property, which is of utmost importance to us. Your feedback is invaluable, and we will immediately address this matter with our housekeeping team to ensure such oversights do not recur. Your satisfaction is our top priority; therefore, we sincerely hope you will consider granting us another opportunity to host you in the future so we can show you our dedication to exceptional experiences.Sincerely,Hotel Management
10/10 Sangat Bagus
Stanley
2 Mar 2024
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Very peaceful surroundings
Stanley
Menginap 5 malam pada bulan Februari 2024
10/10 Sangat Bagus
Juan
Bepergian bersama keluarga
17 Feb 2024
Disukai: Staf & layanan
Tidak Disukai: Kondisi & fasilitas properti
Urine smell in the stairs and room smelled when entering first time
Juan
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Taylor Ryan pada tanggal 20 Feb 2024
Hello, Thank you first taking the time to respond to our post reviews. Your feedback is greatly appreciated and here at Extended Stay America we strive to provide the best quality of service. We are sadden o hear that your room had an odor and have taken the appropriate measures to discontinue this issue. Please allow us to earn your business in the near future. Thank you for staying with us here at Extended Stay America Brea.
2/10 Sangat Buruk
Chien-Hsien
16 Feb 2024
Tidak Disukai: Staf & layanan, kondisi & fasilitas properti
Chien-Hsien
Menginap 2 malam pada bulan Februari 2024
10/10 Sangat Bagus
Melanie
11 Feb 2024
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Melanie
Menginap 5 malam pada bulan Januari 2024
6/10 Cukup Baik
William
3 Feb 2024
William
Menginap 1 malam pada bulan Februari 2024
4/10 Buruk
Jae Sook
Traveler bisnis, Bepergian bersama keluarga
29 Jan 2024
Tidak Disukai: Fasilitas
Dirty
Jae Sook
Menginap 2 malam pada bulan Januari 2024
Tanggapan dari Hotel Management pada tanggal 30 Jan 2024
Dear Jae Sook, Thank you for being our guest and for your valuable feedback. On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon.Sincerely,Hotel Management
4/10 Buruk
Jose
29 Jan 2024
Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Amazing area, very quiet ,outside area very good, inside the room, bathroom ,very bad conditions, no supplies, when I call to the front desk they told me to go there for soap 😳 when I was ready to jump to the shower
Jose
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Hotel Management pada tanggal 30 Jan 2024
Dear Jose, Thank you for reviewing our hotel. We appreciate you pointing out specific items you loved and areas where we can improve. We will look into the instances you mentioned, as we are committed to offering better service for our guests. We look forward to the opportunity to welcome you back soon.Sincerely,Hotel Management
8/10 Bagus
Latisha
Bepergian bersama teman
12 Jan 2024
Disukai: Kebersihan, staf & layanan
It’s a good place
Latisha
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Hotel Management pada tanggal 14 Jan 2024
Dear Latisha, Thank you for reviewing our hotel. It is wonderful to hear how much you enjoyed your stay at Extended Stay America. We work hard to deliver an excellent experience for all our guests, and we appreciate you recognizing our efforts. Thank you again; we look forward to hosting you on your next visit.Sincerely, Hotel Management
2/10 Sangat Buruk
Traveler terverifikasi
8 Jan 2024
Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
DON'T STAY HERE!!
Worse hotel ever. I checked in, my boyfriend and I went to our room the room was okay but the bathroom was gross the paint from the ceiling was peeling off the bath tub was destroyed and it smelled like cigarettes. We go back to the front desk and let the gentleman know about the bathroom he gives us another room same thing the bathtub is destroyed and the fan vent on the ceiling was detached. Worst hotel I have ever encountered.
Traveler terverifikasi
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Hotel Management pada tanggal 10 Jan 2024
Dear Guest, Thank you for your feedback and for being our guest. Please accept our apologies for not meeting your expectations. We appreciate your business and value you as a guest. We are sorry for your experience and hope to have an opportunity in the future to provide you with the hospitality for which we are known.Sincerely,Hotel Management
6/10 Cukup Baik
Martina
5 Jan 2024
Martina
Menginap 1 malam pada bulan Desember 2023
2/10 Sangat Buruk
maggie
Bepergian dalam rombongan, Bepergian bersama hewan peliharaan, Traveler bisnis
4 Jan 2024
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
maggie
Menginap 1 malam pada bulan Desember 2023
2/10 Sangat Buruk
Traveler terverifikasi
30 Des 2023
Disukai: Staf & layanan
Tidak Disukai: Kebersihan, kondisi & fasilitas properti
Police had to visit twice
Traveler terverifikasi
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Hotel Management pada tanggal 31 Des 2023
Dear Guest, Thank you for being our guest and for your valuable feedback. Please accept our apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional stay, and we are sorry this was not your experience. We hope you will give us another chance to provide you with the hospitality you deserve. Thank you again for your feedback.Sincerely, Hotel Management
6/10 Cukup Baik
Luis
Bepergian bersama teman, Bepergian bersama hewan peliharaan
29 Des 2023
Tidak Disukai: Staf & layanan
It was ok
Luis
Menginap 4 malam pada bulan Desember 2023
Tanggapan dari Hotel Management pada tanggal 30 Des 2023
Dear Luis, Thank you for sharing your rating regarding your recent visit. We regret any issues which left you with a less-than-perfect impression of our hotel. Please accept our apologies if you experienced any inconvenience. We encourage you to try us again, as we are confident you will enjoy the excellent hospitality we are known for providing.Sincerely,Hotel Management
2/10 Sangat Buruk
Brennan
28 Des 2023
Brennan
Menginap 1 malam pada bulan Desember 2023
2/10 Sangat Buruk
Robin
28 Des 2023
Tidak Disukai: Staf & layanan, fasilitas, kondisi & fasilitas properti
Unique: spent first 1/2 hour in lobby listening to loud bathroom noises. When I was raising my boys I had a saying:
Better out your mouth than your ass.
Woman comes out walking slow. Moving more sideways than straight.
Phone rings...
Will finish later.
Key words: slow, exceptionally rude, apparently unable to work the system. Demanded I leave.
"Go sit in your car"
Me: "May I sit here while I talk to Expedia?"
Her: "No !"
End result:
No room
She couldn't find reservation
Talked to Expedia.
They were exceptionally good & resolved the issues.
Thx John & Gracie @ Expedia 😁🏆
Robin
Menginap 2 malam pada bulan Desember 2023
Tanggapan dari Hotel Management pada tanggal 28 Des 2023
Dear Robin, Thank you for your feedback and for being our guest. Please accept our sincere apologies for not meeting your expectations. We strive to provide excellent hospitality to our guests; therefore, we truly regret that this was not your experience. Your feedback is important to us, and we will use it to improve our services going forward. We are truly sorry and hope you will consider giving us a second chance in the future.Sincerely,Hotel Management
2/10 Sangat Buruk
ROBERT
26 Des 2023
Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Caution !!
The place is filthy the shower was full of Mold
ROBERT
Menginap 3 malam pada bulan Desember 2023
Tanggapan dari Hotel Management pada tanggal 27 Des 2023
Dear ROBERT, On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure it does not happen again. We hope you will consider giving us another opportunity to host you and welcome you back again soon.Sincerely,Hotel Management
2/10 Sangat Buruk
Patti
26 Des 2023
Patti
Menginap 1 malam pada bulan Desember 2023
8/10 Bagus
Rosalba
Bepergian bersama teman
25 Des 2023
Disukai: Staf & layanan
Tidak Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
I did not like the fact that the bathroom door was not flossing properly. There was mildew on the walls and bathtub. The sink faucet had heavy calcium build up and mildew. The shower was leaking all night. Toilet paper holder bracket is broken, does not hold paper roll, bracket comes off. The room smelled very bad when we arrived.
Rosalba
Menginap 1 malam pada bulan Desember 2023
2/10 Sangat Buruk
Rosendo
24 Des 2023
Tidak Disukai: Kebersihan, kondisi & fasilitas properti
Rosendo
Menginap 1 malam pada bulan Desember 2023
4/10 Buruk
Esperanza
19 Des 2023
Esperanza
Menginap 1 malam pada bulan Desember 2023
4/10 Buruk
Robert
13 Des 2023
Tidak Disukai: Kebersihan, fasilitas
The staff was veryy friendly especially KARLA she was really ! but when it came to the room the floor was disgusting stains from the night before and the toliet had feces that hadnt been cleaned off the sofa i had in the room was full of stains like it hadn't been wiped in a while pillow cases had makeup still on it i was afraid to sleep in the bed cause i didnt know if the sheets were clean and i didnt want tell management's cause #1 it should of been properly cleaned #2 there was an extra charge for any house keeping that i dont think i should have to pay for something that should've ben done i paid for the deluxe room you would think management would double check there workers work overall i left a my reservation the one day in advance cause i just didnt feel clean
Robert
Menginap 2 malam pada bulan Desember 2023
Tanggapan dari Hotel Management pada tanggal 14 Des 2023
Dear Robert, We sincerely appreciate your positive comments about our friendly staff, particularly Karla. We're, however, sorry to hear about the cleanliness issues you encountered in your room. Your feedback is crucial for our improvement, and we apologize for any inconvenience caused. Rest assured, we will address these concerns with our housekeeping team to ensure a more thorough and timely cleaning process. We value your business and hope to have the opportunity to provide you with a cleaner and more comfortable experience in the future.Sincerely,Hotel Management
2/10 Sangat Buruk
Alyssa
Bepergian bersama teman
10 Des 2023
Tidak Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Alyssa
Menginap 1 malam pada bulan Desember 2023
8/10 Bagus
Timothy
Bepergian bersama teman
9 Des 2023
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Timothy
Menginap 1 malam pada bulan Desember 2023
2/10 Sangat Buruk
Joseph
5 Des 2023
Tidak Disukai: Kebersihan
Joseph
Menginap 1 malam pada bulan Desember 2023
10/10 Sangat Bagus
Stanley
3 Des 2023
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Fast courteous service
Stanley
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Hotel Management pada tanggal 7 Des 2023
Dear Stanley, We appreciate you choosing Extended Stay America and are thrilled to know how much you enjoyed your stay. Our team works hard to make our hotel the best place to stay in the area, so thank you for recognizing our efforts. We hope to have the opportunity to welcome you back in the future. Sincerely,Hotel Management
10/10 Sangat Bagus
Stanley
1 Des 2023
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Clean and comfortable
Stanley
Menginap 1 malam pada bulan November 2023
2/10 Sangat Buruk
Elizabeth
Bepergian bersama teman
26 Nov 2023
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Worst hotel I have ever stayed in. The bathroom was nasty dirty, the shower towels were dirty and I couldn’t even get more. The bed was crocked, the room smelled nasty and the service was aweful! Never again!
Elizabeth
Menginap 2 malam pada bulan November 2023
Tanggapan dari Hotel Management pada tanggal 28 Nov 2023
Dear Elizabeth, Thank you for your feedback. We apologize for our housekeeping staff overlooking some areas in your room. This does not meet our standards; therefore, we are very disappointed that this was your experience. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you and welcome you back again soon.Sincerely,Hotel Management
2/10 Sangat Buruk
CRAIG
Traveler bisnis
22 Nov 2023
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
No desk clerk for over 20 minutes when i tried to check in. The clientele appeared to be mostly people with addiction problems as well as non-citizens. The site was not well kept and the interior of the lobby was a mess as well as being inconveniently located.
CRAIG
Menginap 2 malam pada bulan November 2023
Tanggapan dari Hotel Management pada tanggal 22 Nov 2023
Dear CRAIG, We regret that we couldn't give you a better impression from the moment you arrived, and we apologize that our front desk team was unavailable to help you with your check-in. This is not the standard we strive for, and we understand how frustrating it must have been to wait for an extended period of time. Moreover, ensuring a safe and comfortable environment for all our guests is a top priority. We take your feedback seriously and will address these issues to enhance the overall experience for everyone. We hope you'll give us another chance so we can provide you with a much more satisfying experience.Sincerely,Hotel Management