Find hotels in Brenna from Rp1.423.202

"First I will say the staff we met were lovely. However very disappointed with our stay, we don’t usually pay extra for a more luxury style hotel with the amenities and standard offered but won’t be staying again. Rooms advertised as sound proof which they are not, we heard everything upstairs, in the hall and even people’s morning alarms which even in a basic hotel room you shouldn’t hear. A private tub was promised which was no where to be seen. We got a room with a ‘private balcony’ the grates between balconies were see through so not private didn’t feel comfortable to open the blinds as would have been seen by others. The room was dirty the sheets had marks on and there was quite a bit of mould in the shower. The a/c unit didn’t work either. Finally as a comment to improve would have liked an extra lock on the door rather than just the key card one as any employee could walk in with swipe access, most hotels have a second lock we can put on for safety. Really disappointed as was looking forward to lots promised, we feel a partial refund or compensation would be fair as this is not up to the standard advertised at all. "

"Ms. Serena from the front desk was very kind to us. "

"The breakfast buffet was excellent. "

"Breakfast was a huge selection! Rooms and amenities were one of kind! Very classy"

"Excellent service"

"Room is clean, breakfast is good, and staff is friendly. Location is very convenient."

"Excellent hotel in an excellent location. "

"Clean room, good bar"

"The room we have is not as what showed in the photos, we were sent to another building. The room has no aircon that can be turned on and it’s stuffy and hot and there’s a roach in the sink. Windows are small high level windows. "