Eksterior

Ulasan untuk Holiday Inn Express Brevard City Center, an IHG Hotel

2.5 out of 5
Holiday Inn Express Brevard City Center, an IHG Hotel
185 Old Hendersonville Hwy, Brevard, NC

Ulasan

9,2

Luar biasa

Penilaian 10 - Sangat Bagus. 273 dari 365 ulasan" "
Penilaian 8 - Bagus. 48 dari 365 ulasan" "
Penilaian 6 - Cukup Baik. 24 dari 365 ulasan" "
Penilaian 4 - Buruk. 11 dari 365 ulasan" "
Penilaian 2 - Sangat Buruk. 9 dari 365 ulasan" "

9,4/10

Kebersihan

9,2/10

Staf & layanan

8,8/10

Fasilitas

9,4/10

Kondisi & fasilitas properti

9,0/10

Ramah lingkungan

Ulasan

10/10 Sangat Bagus

Bruce

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
We were very surprised at how clean this hotel was. Staff was friendly and helpful. All and all we would stay at Holiday Inn Express again in Brevard for sure.
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari Megan Brightwell General Manager pada tanggal 21 Mei 2024
Dear Bruce, We want to thank you for choosing to stay with us at Holiday Inn Express & Suites Brevard—City Center. We are absolutely thrilled to receive your thoughtful review and delighted to learn you found our hotel to be so comfortable and completely spotless. We are also glad our staff exceeded your expectations, and we will share your kind comments with them. It would be an honor to host you again when you return to the city. Have a wonderful day, and travel safely.Sincerely,Megan BrightwellGeneral Manager

10/10 Sangat Bagus

Brandy

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Clean, friendly staff, good location
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari General Manager pada tanggal 16 Mei 2024
Dear Brandy, Thank you for choosing to stay at Holiday Inn Express & Suites Brevard - City Center and sharing your experience. We are thrilled to know you were pleased with our ideal location, well-maintained property, and friendly associates. It was a pleasure to host you, and we look forward to your return visit. Sincerely,Megan Brightwell,General Manager

10/10 Sangat Bagus

Carlos, NEBO

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Awesome hotel.
Menginap 2 malam pada bulan April 2024
Tanggapan dari General Manager pada tanggal 4 Mei 2024
Dear Carlos, Thank you for choosing Holiday Inn Express & Suites Brevard - City Center. Our highest priority is making sure you have an exceptional stay in all areas of our hotel, and we are glad we could make that happen for you. We look forward to your next visit.Sincerely,Megan BrightwellGeneral Manager

10/10 Sangat Bagus

Benjamin

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan April 2024
Tanggapan dari General Manager pada tanggal 24 Apr 2024
Dear Benjamin, We appreciate you taking the time to leave your generous rating regarding your recent visit to the Holiday Inn Express & Suites Brevard - City Center. Your feedback is essential to us. It is a pleasure to know you enjoyed all that we have to offer. We appreciate your patronage and hope that we will have a chance to host you again in the future.  Sincerely,Megan BrightwellGeneral Manager

4/10 Buruk

Brian

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas
Air in room don’t get cold! Set on 65 degrees and was sweating with no covers!
Menginap 1 malam pada bulan April 2024
Tanggapan dari General Manager pada tanggal 22 Apr 2024
Dear Brian, Thank you for the review of your experience at our hotel. We regret that you had challenges controlling the temperature. We are grateful for your patience, and we want you to know our front desk is always available to help make your stay as comfortable as possible. We hope we have another opportunity to welcome you again and provide you with a more favorable experience.Sincerely,Megan BrightwellGeneral Manager

10/10 Sangat Bagus

Allen

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
It's a nice clean hotel with good service and a good breakfast area.
Menginap 2 malam pada bulan April 2024
Tanggapan dari General Manager pada tanggal 22 Apr 2024
Dear Allen, Thank you for your fantastic review and for all the wonderful things that you had to say about the Holiday Inn Express & Suites Brevard - City Center. We are pleased you enjoyed the courteous service provided by our associates and that you found our hotel to be completely spotless. We also appreciate you mentioning our amazing breakfast area. Thank you again for your feedback, and we look forward to having you stay with us again.Sincerely,Megan BrightwellGeneral Manager

10/10 Sangat Bagus

Chris

Disukai: Fasilitas
Bike friendly and minutes from the trails.
Menginap 4 malam pada bulan April 2024
Tanggapan dari General Manager pada tanggal 13 Apr 2024
Dear Chris, We are delighted to hear that you found our hotel to be bike-friendly and conveniently located just minutes away from the trails. Providing a welcoming environment for cyclists is important to us, and we strive to offer amenities and services that cater to their needs. Our proximity to the trails allows our guests to easily access outdoor activities and explore the natural beauty of the area. We appreciate your positive feedback and hope to welcome you back to Holiday Inn Express & Suites Brevard - City Center for another enjoyable stay in the future.Sincerely,Megan BrightwellGeneral Manager

10/10 Sangat Bagus

Andrew

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari General Manager pada tanggal 18 Mar 2024
Dear Andrew, Thank you for being our guest and for the high rating. It is wonderful to learn how much you enjoyed your time at Holiday Inn Express & Suites Brevard - City Center and that we exceeded all of your expectations. That's what we like to see! We can't wait to share another fantastic experience with you soon.Sincerely,Megan BrightwellGeneral Manager

10/10 Sangat Bagus

Sarah

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Perfect location, clean and great customer service.
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari General Manager pada tanggal 16 Mar 2024
Dear Sarah, Thank you for choosing Holiday Inn Express & Suites Brevard - City Center and sharing your experience. We are glad you had a perfect stay and that our well-kept property and thoughtful associates met your expectations. It is also great to know that our location was perfect for everything you wanted to do on this visit. Thank you once more; we look forward to welcoming you back soon.Sincerely,Megan BrightwellGeneral Manager

10/10 Sangat Bagus

Eddie

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
We’ll definitely be back
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari General Manager pada tanggal 12 Mar 2024
Dear Eddie, Thank you for staying at Holiday Inn Express & Suites Brevard - City Center. We enjoyed your kind comments about our beautiful city and excellent accommodations. Thank you for sharing your review with fellow travelers and for your excitement about returning. We look forward to seeing you again soon.Sincerely,Megan BrightwellGeneral Manager

10/10 Sangat Bagus

Lisa

Menginap 1 malam pada bulan Maret 2024
Tanggapan dari General Manager pada tanggal 30 Mar 2024
Dear Lisa, Thank you for the high rating. We are delighted that from check-in through check-out, we were able to provide you with a great stay at Holiday Inn Express & Suites Brevard - City Center. We look forward to your return and wish you all the best with your future travels.Sincerely,Megan BrightwellGeneral Manager

10/10 Sangat Bagus

Karen

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Very clean, we had 2 queen beds. I liked how everything was laid out in the room. They also have dove brand hand soap, lotion, shampoo, conditioner and body wash. Close to a lot of restaurants within walking distance. Highly recommended
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari General Manager pada tanggal 10 Mar 2024
Dear Karen, Thank you for reviewing your stay at Holiday Inn Express & Suites Brevard - City Center. Our guests' comfort is important to us, and we are glad your room had all of the amenities you were looking for and our location near many restaurants was also perfect for your needs. Thank you again for your kind words and recommendation. We look forward to your next visit.Sincerely,Megan BrightwellGeneral Manager

10/10 Sangat Bagus

Melanie

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari General Manager pada tanggal 6 Mar 2024
Dear Melanie, We are delighted you enjoyed your stay at Holiday Inn Express & Suites - Brevard City Center. We strive to provide each guest with an exceptional visit; therefore, it is lovely to know that we exceeded your expectations. We hope you will come back whenever your travels bring you to the area.Sincerely,Megan BrightwellGeneral Manager

10/10 Sangat Bagus

Chelsea

Bepergian bersama teman, Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Great stay! Friendly staff! Clean rooms and close to Starbucks!!
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari General Manager pada tanggal 3 Mar 2024
Dear Chelsea, Thank you for choosing Holiday Inn Express & Suites Brevard - City Center! We are thrilled to know that you had a perfect visit and that our accommodations and courteous associates met your expectations. It is excellent to know that our location near Starbucks added more convenience to your visit. Thank you again; we look forward to welcoming you back soon.Sincerely,Megan BrightwellGeneral Manager

10/10 Sangat Bagus

Jose

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Todo estuvo perfecto
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari General Manager pada tanggal 20 Feb 2024
Dear Jose, It is wonderful to know you enjoyed everything about your time at Holiday Inn Express & Suites Brevard - City Center and that we exceeded your expectations. We strive to provide everything needed for the perfect getaway, business stay, or family vacation. We truly appreciate your kind rating, and we hope you will be able to stay with us again soon.Sincerely,Megan Brightwell,General Manager

8/10 Bagus

Michael

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Clean, helpful staff. Room was comfortable, but the pillows were too soft for my liking. No support, woke up 4 times through out the night with neck pain.
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Megan Brightwell General Manager pada tanggal 19 Feb 2024
Dear Michael, Thank you for being our guest at Holiday Inn Express & Suites Brevard - City Center and for your wonderful feedback. We are glad to know how much you appreciate our devoted staff and well-appointed rooms. We want our guests to have a comfortable stay and to get a restful night’s sleep, so we are sorry that you found your pillows to be uncomfortable. Our front desk is always available and happy to make you as comfortable as possible. We continually work to improve our accommodations, and we appreciate you sharing your comments. We hope that you will stay with us again; we are confident you will have the exceptional stay you deserve.Sincerely,Megan BrightwellGeneral Manager

10/10 Sangat Bagus

Felicia

Bepergian bersama teman
.
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari General Manager pada tanggal 18 Feb 2024
Dear Felicia, Thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Holiday Inn Express & Suites Brevard - City Center, and we look forward to welcoming you back soon.Sincerely,Megan BrightwellGeneral Manager

10/10 Sangat Bagus

Linda

Traveler bisnis, Bepergian bersama keluarga
Disukai: Kebersihan, kondisi & fasilitas properti
Easy process. Professional and welcoming staff.
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari General Manager pada tanggal 10 Feb 2024
Dear Linda, Thank you for choosing Holiday Inn Express & Suites - Brevard City Center for your recent stay. We are glad that you enjoyed our easy check-in process as well as our dedicated associates. We will share your kind comments with them. We appreciate your business and look forward to serving you again soon.Sincerely,Megan BrightwellGeneral Manager

10/10 Sangat Bagus

Curtis, Nashville

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Nice new clean hotel near the heart of Brevard
Menginap 2 malam pada bulan Februari 2024
Tanggapan dari General Manager pada tanggal 7 Feb 2024
Dear Curtis, Thank you for being our guest at Holiday Inn Express & Suites - Brevard City Center and for your wonderful feedback. We are pleased to know that you enjoyed our beautiful property as well as our central location. We appreciate your business, and we look forward to welcoming you back soon.Sincerely,Megan BrightwellGeneral Manager

8/10 Bagus

DeAnna

Menginap 1 malam pada bulan Januari 2024
Tanggapan dari General Manager pada tanggal 22 Mar 2024
Dear DeAnna, Thank you for the kind rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Holiday Inn Express & Suites Brevard - City Center; we look forward to seeing you again soon.Sincerely,Megan BrightwellGeneral Manager

4/10 Buruk

Drohom

Bepergian bersama teman, Bepergian bersama hewan peliharaan
Disukai: Kondisi & fasilitas properti
Tidak Disukai: Kebersihan, staf & layanan
We Found someone’s food leftover in the fridge which is really disgusting and then the staff come in without any apology, after cleanup, we said thank you but she didn’t say anything really no manners at all and left
Tanggapan dari General Manager pada tanggal 25 Jan 2024
Dear Drohom, Thank you for taking the time to share your recent experience at our hotel. We are truly sorry to learn about the oversight regarding the cleanliness of your room. We have shared your feedback with our team so that appropriate adjustments can be made. It is also disappointing to learn that our service did not reflect the high standards we strive for in guest care. We will address this matter to ensure our associates consistently display the attentive service our guests deserve. We are grateful for your patience and hope you will consider staying with us again so that we can regain your trust.Sincerely,Megan BrightwellGeneral Manager

10/10 Sangat Bagus

Fredy

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Me gusta mucho en toda la estancia q estuve me pareció muy bien 👍
Menginap 3 malam pada bulan Januari 2024
Tanggapan dari General Manager pada tanggal 20 Jan 2024
Dear Fredy, Thank you for choosing to stay with us at Holiday Inn Express & Suites Brevard - City Center. We provide our guests with an urban oasis with a variety of services and amenities to make your visit a revitalizing one, and we enjoyed exceeding your expectations. It was our pleasure accommodating you, and we hope you will make us your home away from home whenever your travels bring you to our city.Sincerely,Megan BrightwellGeneral Manager

10/10 Sangat Bagus

Guy

Menginap 1 malam pada bulan Januari 2024
Tanggapan dari General Manager pada tanggal 18 Jan 2024
Dear Valued Guest, Thank you for the perfect rating! We are pleased to know that you enjoyed our convenient location and well-maintained accommodations. It was a pleasure having you at Holiday Inn Express & Suites Brevard - City Center, and we look forward to welcoming you back soon.Sincerely,Megan BrightwellGeneral Manager

8/10 Bagus

Heather

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Scoping out Brevard
Cleaning staff left carts and bins in odd places blocking hallway. Very few gluten free choices. Most hotels offer Cheerios at least. At least they had oatmeal… oh, no microwave to make it! Weird. Otherwise very pleasant staff.
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari General Manager pada tanggal 17 Jan 2024
Dear Heather, Thank you for taking the time to evaluate your recent stay at our hotel. We are glad to know you liked our devoted associates. However, we are sorry for the inconvenience you faced while here and regret not meeting your expectations. We have taken note of your comments as we are continually striving for ways to improve. We are grateful for your patience and look forward to welcoming you again.Sincerely,Megan Brightwell,General Manager

10/10 Sangat Bagus

Ana Lilia

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Everything is near
Tanggapan dari General Manager pada tanggal 10 Jan 2024
Dear Ms. Lilia, Thank you for evaluating your recent stay at Holiday Inn Express & Suites Brevard - City Center. We are pleased to know we exceeded your expectations with our ideal location. It was a pleasure having you here, and we look forward to welcoming you again.Sincerely,Megan Brightwell,General Manager

10/10 Sangat Bagus

Cortney

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari Megan Brightwell General Manager pada tanggal 11 Jan 2024
Dear Cortney, Thank you for choosing to stay with us and for leaving a positive rating. We're delighted to know that you had a great experience here at Holiday Inn Express & Suites Brevard - City Center. We look forward to welcoming you back on your next visit!Sincerely,Megan BrightwellGeneral Manager

10/10 Sangat Bagus

Traci

Bepergian bersama keluarga
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari General Manager pada tanggal 5 Jan 2024
Dear Traci,Thank you for the wonderful review. We are thrilled we met your expectations for a fantastic stay at Holiday Inn Express & Suites Brevard - City Center. We hope to have the pleasure of doing so again on your next visit.Sincerely,Megan BrightwellGeneral Manager

10/10 Sangat Bagus

Jeisson

Menginap 1 malam pada bulan Desember 2023
Tanggapan dari General Manager pada tanggal 2 Jan 2024
Dear Jeisson, Thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Holiday Inn Express & Suites Brevard - City Center, and we look forward to welcoming you back soon. Happy Holidays and Happy New Year.Sincerely,Megan BrightwellGeneral Manager

10/10 Sangat Bagus

Rong, Houston

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
2nd time staying in this hotel, friendly staff and clean rooms.
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari General Manager pada tanggal 1 Jan 2024
Dear Rong,Welcome back to Holiday Inn Express Brevard City Center, an IHG Hotel! We are delighted to hear that you chose to stay with us for the second time. It's wonderful that you found our staff friendly and the rooms clean. Your continued support is truly appreciated, and we look forward to providing you with another great experience on your future visits.Sincerely,Megan BrightwellGeneral Manager

10/10 Sangat Bagus

Paul

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
It’s was perfect for us. We were attending a funeral in Brevard and the hotel provided everything we needed.
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Megan Brightwell General Manager pada tanggal 18 Des 2023
Dear Paul, We are genuinely sorry about the circumstances that brought you to us. However, we are glad a difficult day was made better by our devoted staff. It was our pleasure hosting you at Holiday Inn Express & Suites Brevard - City Center, and we hope to welcome you back under better circumstances. Sincerely,Megan BrightwellGeneral Manager

10/10 Sangat Bagus

Wannelle

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Nice place to stay while visiting our granddaughter at Brevard College
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari General Manager pada tanggal 17 Des 2023
Dear Wannelle, Thank you for choosing to stay at Holiday Inn Express & Suites Brevard - City Center while in the city to visit your granddaughter. We are pleased to know we exceeded your expectations. It was a pleasure hosting your visit, and we look forward to welcoming you again.Sincerely,Megan Brightwell,General Manager

10/10 Sangat Bagus

RICHARD

Menginap 2 malam pada bulan Desember 2023
Tanggapan dari General Manager pada tanggal 31 Des 2023
Dear Richard, We are happy you chose Holiday Inn Express & Suites Brevard - City Center for your recent visit to Brevard. It was a pleasure having you as our guest, and we hope you will revisit the next time your travel brings you to our area.Happy Holidays and Happy New Year!Sincerely,Megan BrightwellGeneral Manager

10/10 Sangat Bagus

Lisa

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari General Manager pada tanggal 11 Des 2023
Dear Lisa, Thank you for choosing Holiday Inn Express & Suites Brevard - City Center. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Sincerely,Megan BrightwellGeneral Manager

6/10 Cukup Baik

Leslie

Disukai: Kebersihan
Tidak Disukai: Fasilitas
Tanggapan dari General Manager pada tanggal 8 Feb 2024
Dear Leslie, Thank you for being our guest. We are pleased if you enjoyed your stay overall; however, we regret that we did not meet some of your expectations. We hope you will stay with us on another occasion so we can provide you with a much more satisfying experience.Sincerely,Megan BrightwellGeneral Manager

10/10 Sangat Bagus

Michael

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Great stopover, close to Pretty Place Chapel
Quiet, clean, comfortable & convenient to downtown. Also, short drive to Pretty Place Chapel and Whitewater Falls, which was the reason for our stopover in Brevard.
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari General Manager pada tanggal 6 Des 2023
Dear Michael, Thank you for choosing Holiday Inn Express & Suites Brevard - City Center during your recent visit to Brevard. We are delighted that you found our accommodations tranquil, well-maintained, and convenient for a stopover. Our associates take pride in providing a clean and comfortable environment for our guests. It's also gratifying to know that our location was ideal for your plans, with easy access to downtown and a short drive to both Pretty Place Chapel and Whitewater Falls. We strive to ensure that each guest enjoys a peaceful and pleasant stay, and we look forward to welcoming you back in the future.Sincerely,Megan BrightwellGeneral Manager

10/10 Sangat Bagus

Larry

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Excellent hotel!
Traveled to Brevard to visit my daughters at college. This hotel was wonderful. Great location that is conveniently located near shops and restaurants. All the staff that I interacted with were friendly and helpful. I highly recommend this hotel if you are traveling to Brevard or the surrounding area...
Menginap 2 malam pada bulan November 2023
Tanggapan dari General Manager pada tanggal 30 Nov 2023
Dear Larry, Thank you for an excellent review of Holiday Inn Express & Suites Brevard - City Center. We are pleased to read that you loved our location with proximity to restaurants and shops perfectly suited to your plans combined with the pleasant interactions you had with our staff during your stay with us. They work hard to make each guest’s visit exceptional; therefore, we appreciate the recognition of their efforts. Thank you once again for your recommendation to future guests and we look forward to welcoming you back to the area.Sincerely,Megan BrightwellGeneral Manager

4/10 Buruk

Anthony

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, staf & layanan
This hotel needs new management ASAP
Came back to my room after the 1st day to fine that the room hadn't been cleaned and the bed made. Had to call down to get clean towels and received no offer to send some to clean up. The next night i had to climb down 3 flights of stairs and stand outside in 40 degree weather with nothing but a T-Shirt and shorts because one of the employees decided to cook a meal in on of the rooms which set off the fire alarm. Again no offer from management to make up for the massive inconvenience. On the 3rd morning i went for breakfast at 9 AM only to find some stale bread available. No eggs, no sausage, not even a bagel. The service put a damper over our entire trip.
Menginap 4 malam pada bulan November 2023
Tanggapan dari General Manager pada tanggal 24 Nov 2023
Dear Anthony, Thank you for your honest evaluation. We apologize for the service issues you endured and the housekeeping concerns you had during your time with us. We will address your remarks with the appropriate teams and work hard to improve our performance in these areas. Additionally, we have taken note of your feedback regarding our breakfast choices; we always appreciate hearing from our guests and learning what would enhance their visit. We hope you will give us another chance to prove our commitment to providing excellent hospitality. Sincerely, Megan Brightwell General Manager

8/10 Bagus

Richard

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan November 2023
Tanggapan dari General Manager pada tanggal 21 Nov 2023
Dear Richard, Thank you for choosing to stay with us and for leaving a positive rating. We're delighted to know that you had a great experience here at Holiday Inn Express & Suites Brevard - City Center. We look forward to welcoming you back on your next visit.Sincerely,Megan BrightwellGeneral Manager

10/10 Sangat Bagus

Nancy

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 3 malam pada bulan November 2023
Tanggapan dari General Manager pada tanggal 21 Nov 2023
Dear Nancy, We are thrilled you had an excellent stay at Holiday Inn Express & Suites Brevard - City Center, and we appreciate the fantastic rating. It was our pleasure accommodating you, and we look forward to your next visit with us.Sincerely,Megan BrightwellGeneral Manager

10/10 Sangat Bagus

Andrew

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Great Stay!
Great stay
Menginap 1 malam pada bulan November 2023
Tanggapan dari General Manager pada tanggal 20 Nov 2023
Dear Andrew, We appreciate the wonderful review. Thank you for taking time to share your experience. Our entire team is invested in providing you with a memorable stay and your positive comments motivate us to keep up the hard work. We hope Holiday Inn Express & Suites Brevard - City Center is your first choice the next time you visit our exciting city, and we wish you all the best with your travels.Sincerely,Megan Brightwell,General Manager

10/10 Sangat Bagus

Corey

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Great stay
Clean comfortable large room. Breakfast had hot and cold choices. I would definitely stay here again. Walkable to Brevard College.
Menginap 1 malam pada bulan November 2023
Tanggapan dari General Manager pada tanggal 19 Nov 2023
Dear Corey, Thank you for being our guest at Holiday Inn Express & Suites Brevard - City Center and for your excellent rating. We are thrilled to know you enjoyed your time with us and that you especially loved our spacious and well-maintained accommodations. It was also a pleasure reading our complimentary breakfast offerings and convenient location added to your satisfaction. Thank you once more for your gracious compliments, and we sincerely appreciate your dedication to staying with us again; we are looking forward to it.Sincerely,Megan BrightwellGeneral Manager

10/10 Sangat Bagus

Joseph

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Check-in was great! Room was awesome. The television needs more channels....lol.
Menginap 1 malam pada bulan November 2023
Tanggapan dari General Manager pada tanggal 19 Nov 2023
Dear Joseph, Thank you for choosing Holiday Inn Express & Suites Brevard - City Center and for your high rating. We hope you had a great stay and we are thrilled to read you loved our seamless check-in service and well-kept accommodations. We appreciate all of your feedback, and we look forward to welcoming you back soon.Sincerely,Megan BrightwellGeneral Manager

10/10 Sangat Bagus

Laura, Brevard

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan November 2023
Tanggapan dari General Manager pada tanggal 19 Nov 2023
Dear Laura, Thank you for choosing Holiday Inn Express & Suites Brevard - City Center and for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure accommodating you, and we look forward to welcoming you back soon.Sincerely,Megan BrightwellGeneral Manager

10/10 Sangat Bagus

Kim

Bepergian bersama keluarga
Disukai: Staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan November 2023
Tanggapan dari General Manager pada tanggal 19 Nov 2023
Dear Kim, Thank you for being our guest and for the outstanding rating. We are delighted that from check-in through check-out, we were able to provide you with a great stay at Holiday Inn Express & Suites Brevard - City Center. We look forward to your return and wish you all the best with your future travels.Sincerely,Megan BrightwellGeneral Manager

10/10 Sangat Bagus

Matt

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Nice and new and clean and excellent location for Pisgah Forest and Brevard.
Menginap 1 malam pada bulan November 2023
Tanggapan dari General Manager pada tanggal 5 Jan 2024
Dear Matt,Thank you for the kind review. We are pleased everything went great for you during your visit and that our wonderful location made it even better. Thank you for choosing Holiday Inn Express & Suites Brevard - City Center, and we look forward to your next stay.Sincerely,Megan BrightwellGeneral Manager

10/10 Sangat Bagus

Michael

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan November 2023

2/10 Sangat Buruk

Kurt

Traveler bisnis
Tidak Disukai: Staf & layanan
Moved Rooms!
We were getting ready for sleep and we started hearing pounding from the upstairs room. We tried to call the front desk and she didn’t answer. I had to get dressed and walk to the front desk where she asked what would she like me to do. She called their room three times she claims she was not allowed to go to the room and knock on the door to talk to the occupants. Instead her solution was to move us to a higher floor! The room didn’t even have the same accommodations as the previous room.
Menginap 1 malam pada bulan November 2023

10/10 Sangat Bagus

Rosanna

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 2 malam pada bulan November 2023

6/10 Cukup Baik

Robert

Bepergian bersama teman, Traveler bisnis
Disukai: Kebersihan, staf & layanan
Nice stay, but the Tv didn’t work. Staff was pleasant and were going to move us but it was late enough that it didn’t matter to us.
Menginap 1 malam pada bulan November 2023

8/10 Bagus

Robert

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Basically great experience But - some management concerns. Some breakfast items in short supply - no milk. No Kleenex in room - again none in supply. Cleaning staff attending room late in afternoon after we returned from a days activities.
Menginap 4 malam pada bulan Oktober 2023
Tanggapan dari Megan Brightwell pada tanggal 5 Nov 2023
Dear Robert,Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express BREVARD – CITY CENTER.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments, and if I can be of assistance to you, please contact me directly at 8283488745 or gm.avlbv@bshllc.com.