Hotel Menerima Tamu LGBT di Brightwaters

"Unfortunately we had a rather dark room with a small window high up and looking onto a brick wall. They had a very unique hand basin over the toilet which filled the toilet after you went so water saving. Unfortunately the toilet seat kept coming off the toilet. Didn’t find the pool or the hot tub and the office was closed all weekend so you couldn’t ask questions. There was also no servicing of the room over the weekend."

"Room was very basic with pretty bad shape shower (leaking and hard to handle), extremely dirty windows (which also required a bit of tweaking to be closed off), and AirCon which "gave up" on last day providing some weird error, which could not be fixed by hotel personnel. Staff was friendly and willing to help. Overall, it is an OK hotel for a short stay but do not expect Novotel experience (it kind of gives a bad reputation to the name)."

"Could not of more for us really nice place to stay will stay here if we go there again."

"Smelled very strong of cigarettes. Bathroom mouldy and and floor sticky. Didn’t want to be in there with without shoes on. Pubes/hair in bed. Vanity falling apart. Felt unsafe. Very noisy and many people all walking around inside apartment area. Signage not great. Old hotel name still on the door to entrance. Random wood covering man hole - who else could access our room? Left early and receptionist replied “sorry you felt that way”"

"Staff are excellent and very helpful. I had a small issue with my room and was moved into another room straight away. Lovely rom comfortable bed and all you could need for your stay"