"Upon check-in after a long flight from Edmonton, it took over half an hour to get my room. The staff was speaking in a foreign language and I could hardly understand him. He could not understand for the life of him that I had booked a room through Expedia. I showed him email confirmation and a receipt proving I purchased a room on my app and he kept saying it wasn’t booked. After a lengthy phone call with whom ever, he gets me a room finally only to discover a woman with service dogs is already in the room. Had to go back to the Front Desk and get a new room. Not a pleasant experience after a long flight and then the drive to the hotel at after 1:30 am. "
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