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Ulasan untuk FV by Peppers

4.5 out of 5
FV by Peppers
191 Brunswick Street, Fortitude Valley, QLD

Ulasan

8,2

Sangat Baik

Penilaian 10 - Sangat Bagus. 166 dari 342 ulasan" "
Penilaian 8 - Bagus. 88 dari 342 ulasan" "
Penilaian 6 - Cukup Baik. 37 dari 342 ulasan" "
Penilaian 4 - Buruk. 34 dari 342 ulasan" "
Penilaian 2 - Sangat Buruk. 17 dari 342 ulasan" "

9,0/10

Kebersihan

8,6/10

Staf & layanan

8,4/10

Fasilitas

8,8/10

Kondisi & fasilitas properti

6,4/10

Ramah lingkungan

Ulasan

4/10 Buruk

Peta

Bepergian bersama keluarga dan anak
Tidak Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Valet service but have to park first which is a nightmare. Rooms very tired. Dirty carpet, bathroom old and needing Reno. Good location but can’t believe this hotel is part of the Peppers family!! Would not return.
Menginap 1 malam pada bulan Maret 2024

6/10 Cukup Baik

Daniel

Menginap 1 malam pada bulan Januari 2024

10/10 Sangat Bagus

Karen

Bepergian dalam rombongan
Disukai: Kebersihan, kenyamanan kamar
100% would stay & recommend!!!!
Decided to treat myself for my birthday with an overnight stay somewhere in Brisbane with my sisters. Haven’t stayed at Peppers before and oh my goodness I will choose FV over and over again!!! The entire process was absolutely faultless! Special mention to Guest Services Agent Hayley Vanderlaan for replying to my email super fast with answers for everything! Booking, cost, check in, valet, our stay (with late check out) facilities & check out was phenomenal!! When I first opened the door to our room I was greeted with a balloon, bottle of bubbly, chocolates & a beautifully thoughtful hand written birthday card from staff. You guys are legends!! Thank you so so much for such a professional & special experience! Oh, we’ll be back! 100% recommend to anyone!! Thank you!!!!
Menginap 1 malam pada bulan Januari 2024

10/10 Sangat Bagus

Aimee

Disukai: Kebersihan, kondisi & fasilitas properti
Menginap 2 malam pada bulan Januari 2024

6/10 Cukup Baik

Hayley

Menginap 2 malam pada bulan Januari 2024

8/10 Bagus

Elizabeth

Disukai: Kebersihan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Januari 2024

2/10 Sangat Buruk

Sin Chi

Disukai: Kebersihan, kenyamanan kamar
Menginap 1 malam pada bulan Januari 2024

6/10 Cukup Baik

Josh

Tidak Disukai: Kebersihan
Menginap 5 malam pada bulan Januari 2024

6/10 Cukup Baik

Darren

Studio apartment
Reception staff wonderful. Studio apartment ok but no view except building works opposite who would be able to see right in. Couch and rug needs cleaning or replacing and floor didn't look clean. Everything else clean and comfortable. View from roof top pool wonderful unfortunately it was raining when we wanted to use it.
Menginap 2 malam pada bulan Januari 2024

4/10 Buruk

Michael, Hamilton

Tidak Disukai: Kebersihan, kondisi & fasilitas properti

4/10 Buruk

Amy

Bepergian bersama teman
Tidak Disukai: Kebersihan, kondisi & fasilitas properti
The room was excellent. However the pool areas / shared areas were not that well maintained / clean.
Menginap 1 malam pada bulan Desember 2023

6/10 Cukup Baik

Eddie Kuok Chuin

Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Great place

10/10 Sangat Bagus

Kaylene

Disukai: Kebersihan, kondisi & fasilitas properti
I have never had a bad stay here...
Menginap 2 malam pada bulan November 2023

6/10 Cukup Baik

Jessica

Bepergian bersama keluarga
Disukai: Kebersihan, kondisi & fasilitas properti
The property was conveniently located and was tidy. However, valet parking took longer than we expected on check out and we were charged on check out from our security deposit. We hadn’t been informed what this was for.
Menginap 1 malam pada bulan November 2023

10/10 Sangat Bagus

Catherine

Menginap 1 malam pada bulan September 2023

6/10 Cukup Baik

Onkar

Bepergian bersama keluarga
Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
We've stayed in a few Accor properties in different cities but this one gave us a different experience. After checking in, we noticed that the outdoor balcony wouldn't lock and the balcony was connected to the next room's balcony. We have two young kids and the Fortitude Valley area is rougher than normal. We tried to call the reception via the phone in the room and realised it wasn't connected because it had no wire. We then called reception from our mobile phone three times with no answer and once to reservations and they also didn't answer so I had to go down to talk to reception about it. In the end, they ended up giving us another room which was smaller but at least the balcony could be locked. But this room had a missing TV remote. Again we tried calling reception and there was no answer so we gave up for the day and tried again the next day. Reception stated that they'd have someone come into our room to investigate but after being out on the town for a few hours, we realised this wasn't done and had to talk to reception again. Only after the second attempt did we get the remote. Overall the experience was very different from other Accor properties we stayed in. We don't plan on visiting this particular hotel in the future.
Menginap 2 malam pada bulan September 2023

10/10 Sangat Bagus

Marianne

Bepergian bersama keluarga
Disukai: Kebersihan, kondisi & fasilitas properti
Beautiful staff, so friendly. Great central location to the Metro. Apartment was very spacious and the kids loved the rooftop pool!
Menginap 1 malam pada bulan September 2023

2/10 Sangat Buruk

Justin

Menginap 1 malam pada bulan September 2023

6/10 Cukup Baik

Rebecca, Melbourne

Bepergian bersama keluarga
Tidak Disukai: Fasilitas
Unsafe and took over an hour to park
Menginap 1 malam pada bulan September 2023

8/10 Bagus

Traveler terverifikasi

Traveler bisnis
Disukai: Kebersihan, kenyamanan kamar
Comfortable hotel with good amenities.
Menginap 1 malam pada bulan September 2023

8/10 Bagus

Carolyn

Menginap 3 malam pada bulan September 2023

4/10 Buruk

Brett

Traveler bisnis
Disukai: Kebersihan, kondisi & fasilitas properti
Terrible communication, customer service and check-in experience even when I contacted the hotel to arrange/confirm arrangements including bed configuration etc prior to check-in. Provided a written complaint to manager via email and no reply or acknowledgment of concerns. Explore other hotel options :(
Menginap 1 malam pada bulan Agustus 2023

8/10 Bagus

Suzanne

Bepergian bersama teman
Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Lovely, quiet and clean. Good location.
Menginap 1 malam pada bulan Juli 2023

6/10 Cukup Baik

Tanya

Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Great rooms but terrible sound proofing. Was on level 13 and felt like I was sleeping on the road. Woken up by early morning traffic
Menginap 1 malam pada bulan Juli 2023

4/10 Buruk

Maria

Menginap 1 malam pada bulan Juni 2023

8/10 Bagus

Luke, Hughesdale

Menginap 1 malam pada bulan Mei 2023

2/10 Sangat Buruk

Richard

Bepergian bersama teman
Tidak Disukai: Kebersihan, kondisi & fasilitas properti
Menginap 2 malam pada bulan Mei 2023
Tanggapan dari Guest Services Team pada tanggal 30 Mei 2023
Hi Richard,We are sorry to hear that you didn't enjoy your stay.Can you please share more details with us regarding your stay?

10/10 Sangat Bagus

Daniel

Bepergian dalam rombongan
Disukai: Kebersihan, kenyamanan kamar
Menginap 1 malam pada bulan Mei 2023
Tanggapan dari Guest Services Team pada tanggal 30 Mei 2023
Hi Daniel,Thanks for choosing FV by Peppers.We are happy to hear that you enjoyed your stay. We look forward to welcome you again in the future.

10/10 Sangat Bagus

Robert

Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Menginap 3 malam pada bulan Mei 2023
Tanggapan dari Guest Services Team pada tanggal 11 Mei 2023
Dear guest,Thank you for choosing FV by Peppers.We are delighted to hear that you enjoyed the stay.We look forward welcoming you back soon.

10/10 Sangat Bagus

Max

Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Great room, pool was epic. Friendly staff
Menginap 1 malam pada bulan April 2023
Tanggapan dari Guest Services Team pada tanggal 11 Mei 2023
Dear Max,Thank you for choosing FV by Peppers.We are happy to hear that you enjoyed the stay and like our facilities.We look forward welcoming you back soon.

6/10 Cukup Baik

Cassandra

Bepergian bersama teman
The area is not ideal and there was no housekeeping or communication about this.
Menginap 3 malam pada bulan April 2023

4/10 Buruk

Brett

Menginap 1 malam pada bulan Maret 2023

10/10 Sangat Bagus

Spencer

Bepergian bersama teman
Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Perfect position, close to everything we need. Stayed here before and will definitely be booking again
Menginap 3 malam pada bulan Maret 2023

8/10 Bagus

Kieran

Bepergian dalam rombongan
Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Fire alarm went off in the room 3 times due to an issue. Pool & spa on the rooftop were amazing. Great location
Menginap 4 malam pada bulan Maret 2023

10/10 Sangat Bagus

Rachel

Bepergian bersama keluarga
Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
I was a bit unsure as I had read some mixed reviews but I honestly couldn’t fault this hotel! It was perfect for attending the Ed Sheeran concert as the train station was so close and the staff were friendly and helpful. Room was clean and the roof top pool was amazing for a morning swim on Sunday. I would definitely stay again!
Menginap 1 malam pada bulan Februari 2023

4/10 Buruk

Sally Richardson

Menginap 1 malam pada bulan Februari 2023

6/10 Cukup Baik

Sharni

Bepergian bersama teman
Disukai: Kebersihan, fasilitas
Stayed in forester hall room. Room was lovely but there was no air conditioning, I was fine with the temp but my partner was sweating at night. Also no hot water in the bath tub so not sure why they even have it. Also the construction across the road is very loud and starts early in the morning which is why we didn’t want to open a window for a better breeze. Woke us up both mornings even with windows shut. The pool and fv spa area is amazing. Views from the rooftop pool is lovely. The spa room is a perfect temperature.
Menginap 1 malam pada bulan Januari 2023

10/10 Sangat Bagus

Tanner

Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Loved it! High quality amenities

8/10 Bagus

Matthew

Traveler bisnis
Disukai: Kebersihan, kenyamanan kamar
Menginap 1 malam pada bulan Desember 2022

4/10 Buruk

Eamonn

Bepergian dalam rombongan
Disukai: Kebersihan
Not worth the money.. whatever star rating it has needs to drop at least one of those

8/10 Bagus

Sinan

Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Menginap 5 malam pada bulan Oktober 2022

10/10 Sangat Bagus

Theresa

Bepergian bersama teman
Disukai: Kebersihan, kondisi & fasilitas properti
Great check in. Room clean and facilities great.
Menginap 1 malam pada bulan Oktober 2022
Tanggapan dari Marsha pada tanggal 13 Okt 2022
Thank you for your review. We are happy that you've enjoyed your stay at FV by Peppers. We hope to see you soon again.

10/10 Sangat Bagus

Prateek

Menginap 1 malam pada bulan Oktober 2022
Tanggapan dari Marsha pada tanggal 6 Okt 2022
Thank you for staying at FV by Peppers. We are glad to know that you enjoyed your stay.

6/10 Cukup Baik

Bill

Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Menginap 1 malam pada bulan September 2022

8/10 Bagus

Jen

Bepergian bersama keluarga
Disukai: Kebersihan, kondisi & fasilitas properti
No room service, no breakfast at hotel restaurant
Menginap 1 malam pada bulan Agustus 2022
Tanggapan dari Marsha pada tanggal 18 Okt 2022
Thank you for staying at FV by Peppers. Thank you for your review. We apologise but we actually do not have restaurant and bar in the hotel.

2/10 Sangat Buruk

Assistance

Menginap 1 malam pada bulan Agustus 2022
Tanggapan dari Guest Services Team pada tanggal 22 Agu 2022
Thank you for taking the time to tell us about your experience at the FV Brisbane by Peppers. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Peppers, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.Sincerely,Guest Services Team

10/10 Sangat Bagus

Josh

Disukai: Kebersihan, kondisi & fasilitas properti
Menginap 9 malam pada bulan Agustus 2022

10/10 Sangat Bagus

Harry

Traveler bisnis, Bepergian bersama keluarga
Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Amazing
Menginap 4 malam pada bulan Juni 2022
Tanggapan dari Marsha pada tanggal 2 Jul 2022
Thank you for taking the time to write a review following your stay at FV by Peppers. We are pleased to hear that you had a lovely stay with us.

10/10 Sangat Bagus

Rebecca

Bepergian bersama keluarga
Disukai: Fasilitas
Tidak Disukai: Kebersihan
The windows were very dirty and it looked like nothing was dusted at all but was clean the vent in the shower was very dusty looked like it hadn’t been cleaned in months, loved the pool area
Menginap 1 malam pada bulan Juni 2022
Tanggapan dari Marsha pada tanggal 19 Jul 2022
Hi Rebecca, Thank you for your feedback though I am disappointed to hear of the cleanliness issues and please accept my sincere apologies for this. I will ensure our team are aware of our standards and review this further with our Housekeeping Manager. Glad to hear that you enjoyed our pool. Thank you again and we do hope you will try us again soon.

10/10 Sangat Bagus

Laura

Bepergian bersama keluarga dan anak
Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Lovely property and the facilities are a bonus.
Menginap 2 malam pada bulan April 2022
Tanggapan dari Marsha pada tanggal 19 Jul 2022
Hi Laura, Thank you for your feedback from your recent stay with us and we are glad to hear you enjoyed our facilities. We look forward to welcoming you back again soon.