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Ulasan untuk Mantra South Bank

4.5 out of 5
Mantra South Bank
161 Grey Street, South Bank, South Brisbane, QLD

Ulasan

8,4

Sangat Baik

Penilaian 10 - Sangat Bagus. 444 dari 1000 ulasan" "
Penilaian 8 - Bagus. 346 dari 1000 ulasan" "
Penilaian 6 - Cukup Baik. 130 dari 1000 ulasan" "
Penilaian 4 - Buruk. 59 dari 1000 ulasan" "
Penilaian 2 - Sangat Buruk. 21 dari 1000 ulasan" "

8,6/10

Kebersihan

9,0/10

Staf & layanan

8,2/10

Fasilitas

8,2/10

Kondisi & fasilitas properti

8,0/10

Ramah lingkungan

Ulasan

10/10 Sangat Bagus

Tonia

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Cleaners need to be more particular, my bed was tied to other bed with a garbage bag !!!
Menginap 3 malam pada bulan April 2024

6/10 Cukup Baik

Jun

Disukai: Kebersihan, staf & layanan
Tidak Disukai: Kondisi & fasilitas properti
Menginap 1 malam pada bulan April 2024

2/10 Sangat Buruk

Sharon

Menginap 1 malam pada bulan April 2024

8/10 Bagus

Jessica

Menginap 1 malam pada bulan April 2024

6/10 Cukup Baik

Paul

Bepergian bersama teman
Tidak Disukai: Kebersihan, kondisi & fasilitas properti
Hotel common areas and room were pretty tired and basic considering the price paid. Had difficulty getting clear instructions about parking when calling the hotel. We had the same dirty crockery outside the door to our room since arrival for 3 days. Inconsistent with towels placed into room each day. Dirty carpets in room. Discarded cleaning cloths dangling from plants outside window. Very loud A/C. Mold in shower cubicle. Would all be fine if price was half what it was.
Menginap 2 malam pada bulan Maret 2024
Tanggapan dari Melita Martin pada tanggal 30 Mar 2024
Dear Paul,Thank you for taking the time to tell us about your experience at the Mantra South Bank Brisbane. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Please rest assured that your feedback does not go unnoticed, and we sincerely appreciate and value your comments and will be taking the appropriate measures to address each mentioned issues to prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Melita MartinFront Office Assistant Manager

2/10 Sangat Buruk

Benjamin and Kylie

Tidak Disukai: Staf & layanan
This was by far the worst experience and stay we have ever had and at the price of $400 for one night we feel robbed. So to start with the shower is so slippery (as it’s an old bathtub) that when I stepped out of the shower one leg went one way and the other leg went the other way sending me flying across a slippery floor straight into a cupboard ripping my toe nail on my big toe straight off causing extreme pain to the point I can no longer where a shoe and will have to take time off work of which has now put a financial strain on my growing family, then at some late hour we received a phone call being accused of make loud noise and partying when we were trying to rest as that was point of our stay so we got on with our stay till breakfast came along and food was horrible and we were spoken to so rudely when we came to collect. After speaking to the manager they said sorry there’s nothing we can do for you. All we want is a nice stay for a night to relax
Menginap 1 malam pada bulan Maret 2024

6/10 Cukup Baik

Johanne

The hotel is in a great location. We were disappointed that we did not get our room serviced at all over the three night stay. On the second night we asked at reception for more toilet paper and tissues, they never arrived. Luckily I found the storeroom and was able to help myself to these and teabags as well. The staff at the restaurant were very good.
Menginap 3 malam pada bulan Maret 2024

8/10 Bagus

GIUSEPPE

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Maret 2024

10/10 Sangat Bagus

Danielle

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Very convenient location for anything at South Bank and an easy walk into Brisbane CBD.
Menginap 1 malam pada bulan Maret 2024

10/10 Sangat Bagus

Catriona

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Excellent location. Stayed before will stay again.
Menginap 1 malam pada bulan Februari 2024

10/10 Sangat Bagus

Nancy

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
This property was neat tidy and very quite
Menginap 1 malam pada bulan Februari 2024

8/10 Bagus

Tanya

Disukai: Staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Januari 2024

10/10 Sangat Bagus

Sheridan

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Refreshments in the foyer, happy to store luggage for guests on check out for agreed time.
Menginap 2 malam pada bulan Januari 2024

10/10 Sangat Bagus

PETER

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Great location if your off to a show at QPAC.
Menginap 1 malam pada bulan Januari 2024

10/10 Sangat Bagus

Eric

Menginap 1 malam pada bulan Januari 2024

10/10 Sangat Bagus

Stella

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Service was great. Room was clean and spacious. Parking is expensive
Menginap 1 malam pada bulan Januari 2024

8/10 Bagus

Clive

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
The Mantra ticked all the boxes for our stay
Menginap 1 malam pada bulan Januari 2024

8/10 Bagus

Meaghan

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Room was clean, spacious and great outlook overlooking Brisbane CBD. Convenient and easy walk to QPAC, Southbank, transport and dining options. Would stay there again.
Menginap 2 malam pada bulan Januari 2024

10/10 Sangat Bagus

Bobbi

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Park 400 metrrs away at the convention center. It was clean, quiet. Staff helpful on check in. Definitely would stay again. It has a gym, pool and hot tub too but did not use.
Menginap 1 malam pada bulan Januari 2024

8/10 Bagus

mark

Menginap 1 malam pada bulan Januari 2024

8/10 Bagus

Dean

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Room wasn’t what I thought I had booked. Staff were polite and approachable. Room was clean. Would stay again but make sure I know what I’m getting.
Menginap 1 malam pada bulan Januari 2024

10/10 Sangat Bagus

Catherine

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Nothing further to add.
Menginap 1 malam pada bulan Januari 2024

6/10 Cukup Baik

Wendy, Mentone

Disukai: Staf & layanan, fasilitas
Location, staff and public areas of the hotel are great. The room was old and tired. Bathrooms need regrouting or upgrade. Also smelled a bit musty.
Menginap 4 malam pada bulan Januari 2024

8/10 Bagus

Brett

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan
Menginap 1 malam pada bulan Januari 2024

6/10 Cukup Baik

Andrew

Bepergian bersama teman
Disukai: Staf & layanan
Tidak Disukai: Kebersihan
On entering the apartment at the Mantra on Southbank we were greeted with a non-functioning microwave, a dryer whose cover fell off, a tap handle which fell off and some previous clothing in the dryer from a previous guest. We even found a pair of socks under the bedroom blinds at the end of our stay. When we discussed these issues with the staff Kent was extremely helpful and supportive, immediately offering a new room in the floor below. He was excellent and one of the high points of our stay apart from where the apartment was located. We felt that the rooms could have been looked after much better in terms of their cleanliness, while maintenance was excellent and very helpful when required. We will be seriously considering where we stay when next in Brisbane.
Menginap 6 malam pada bulan Desember 2023

8/10 Bagus

Monique

Disukai: Staf & layanan
Tidak Disukai: Kondisi & fasilitas properti
Menginap 1 malam pada bulan Desember 2023

10/10 Sangat Bagus

Colin

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Menginap 1 malam pada bulan Desember 2023

6/10 Cukup Baik

Aurora

Bepergian bersama teman, Bepergian bersama keluarga
Disukai: Staf & layanan, fasilitas, kondisi & fasilitas properti
Tidak Disukai: Kebersihan
The property was excellent and the staff friendly. Unbeatable location. However, when we arrived late at night to sleep, the sheets and pillowcases on our bed were stained and dirty. We called down and someone came but instead of making the bed, they handed us the sheets, one pillowcase short and expected us to make the bed. She realised this was not ok and then made it herself the best she could, but it was unexpected and disappointing to find dirty sheets at this calibre hotel
Menginap 1 malam pada bulan Desember 2023

10/10 Sangat Bagus

Vikki

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Warmest reception by front office manager James. You have an amazing talented team member there! Rooms very accommodating and such a fantastic location. Will be back for sure.
Menginap 1 malam pada bulan Desember 2023

8/10 Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Got a room upgrade which was great. Unfortunately the bedroom had very weak aircon, however, the staff were great and did their best to resolve the matter. The bedroom was right next to the trainline, however, the windows are soundproof so couldnt hear anything. Great location. Good facilities.
Menginap 1 malam pada bulan Desember 2023

8/10 Bagus

Suzy

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas
Central to south bank parking at convention centre $25 just park and able to walk every where
Menginap 1 malam pada bulan Desember 2023

4/10 Buruk

Kristen

Bepergian bersama keluarga dan anak
Disukai: Staf & layanan
Tidak Disukai: Kebersihan, fasilitas
The bath tub area had a significant amount of mould. We asked for the mould to be cleaned, which improved it a very small amount. It was too disgusting to bathe or shower in, so we had to purchase bathroom cleaner and clean it ourselves. The kitchen cupboards stunk of damp/mould so we didn’t use any kitchen utensils. The room needed a deep clean, it was only clean on the surface, look any closer and it was disgusting. Dust piles under the bed. bedroom wardrobe dirty. Balcony was really dirty so didn’t want to sit out there. Good convenient location though. Would not recommend and would never stay again. Needs a big upgrade - old microwave, no smart TV, noisy dryer
Menginap 2 malam pada bulan Desember 2023

6/10 Cukup Baik

Catherine

Disukai: Staf & layanan
Tidak Disukai: Kondisi & fasilitas properti
Menginap 1 malam pada bulan Desember 2023

6/10 Cukup Baik

Jennifer

Bepergian bersama teman
Disukai: Staf & layanan, fasilitas, kondisi & fasilitas properti
Menginap 7 malam pada bulan Desember 2023

10/10 Sangat Bagus

Brett

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 2 malam pada bulan Desember 2023

8/10 Bagus

Keith

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Because i was going to a show at the lyric theatre the mantra is in easy walking distance of train station and qpac where the lyric theatre is located. Room was fine bed was fine also close to sothbank parklands and Brisbane convention centre and museum and goma for anyone interested. Can't comment on food or parking as only went for accommodation purposes.
Menginap 1 malam pada bulan Desember 2023

10/10 Sangat Bagus

Angela

Menginap 1 malam pada bulan Desember 2023

6/10 Cukup Baik

Roy

Disukai: Staf & layanan
Footpath fronting property and entry needs attention daily. Very dirty. Our shower needed to be cleaned of mould. Patio to rear of Room 420 was a real shock 😳. Absolutely filthy, no attention or cleaning for YEARS! Not usable! Crushed and stiff curtain needs replacing. Room clean. Staff at desk very friendly and efficient.
Menginap 2 malam pada bulan Desember 2023

4/10 Buruk

Michael

Bepergian bersama teman
Tidak Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Windows in room were too dirty to see out ! Room was poorly equipped; looked old and tired. No wine glasses; 2 unmatched glasses and 2 coffee mugs. No cutlery; only 2 teaspoons NO Complimentary on-site parking. Only 2 short-term parkings at entrance in a busy street. No offers of things to see or do. Overpriced. Will definitely not return.
Menginap 1 malam pada bulan Desember 2023

4/10 Buruk

Mickey

Traveler bisnis, Bepergian bersama keluarga
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Property is very old, mattresses are extremely dirty.
Menginap 12 malam pada bulan November 2023

8/10 Bagus

Kelly

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
It was good. Staff were really helpful
Menginap 1 malam pada bulan November 2023

10/10 Sangat Bagus

Kasey

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Very pleasant stay.
Menginap 2 malam pada bulan November 2023

8/10 Bagus

Cassandra

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan November 2023

10/10 Sangat Bagus

Luke

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan November 2023

2/10 Sangat Buruk

Jamie

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Poor service
Twin beds booked, Reception was notified that only one bed was in the room in the afternoon and did not fix it. Said staff had gone home and gave a roll up bed instead. Bathroom mouldy
Menginap 1 malam pada bulan November 2023

10/10 Sangat Bagus

Robyn

Menginap 1 malam pada bulan November 2023

6/10 Cukup Baik

Deborah

Bepergian bersama keluarga
Disukai: Staf & layanan
Menginap 2 malam pada bulan November 2023

2/10 Sangat Buruk

Colin

Tidak Disukai: Staf & layanan
Never again
Menginap 1 malam pada bulan Oktober 2023

10/10 Sangat Bagus

Elizabeth

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Great location.
Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari Mantra Southbank Brisbane Team pada tanggal 20 Okt 2023
Hi Elizbeth, Thank you for your great review and we look forward to welcoming you back again soon.

8/10 Bagus

Sarah

Menginap 1 malam pada bulan Oktober 2023