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Ulasan untuk Oaks Brisbane on Felix Suites

4 out of 5
Oaks Brisbane on Felix Suites
26 Felix Street, Brisbane, QLD

Ulasan

8,6

Sangat Bagus

Penilaian 10 - Sangat Bagus. 948 dari 1963 ulasan" "
Penilaian 8 - Bagus. 735 dari 1963 ulasan" "
Penilaian 6 - Cukup Baik. 179 dari 1963 ulasan" "
Penilaian 4 - Buruk. 61 dari 1963 ulasan" "
Penilaian 2 - Sangat Buruk. 40 dari 1963 ulasan" "

8,6/10

Kebersihan

8,6/10

Staf & layanan

8,6/10

Fasilitas

8,2/10

Kondisi & fasilitas properti

7,6/10

Ramah lingkungan

Ulasan

6/10 Cukup Baik

Carl

Disukai: Kebersihan
Why can you not leave any milk with your tea and coffee facilities. Would cost as little as 20 cents.
Menginap 1 malam pada bulan April 2024
Tanggapan dari Oaks Felix pada tanggal 24 Apr 2024
Dear Carl,Thank you for providing valuable feedback on your recent stay with us.I sincerely regret that we were unable to meet our high standards during your time at Oaks Brisbane on Felix Suites. Your comments have been shared with our team, and we are taking immediate action to address the issues you experienced to ensure they are corrected moving forward.Our commitment to providing memorable experiences with exceptional service remains unwavering, and we genuinely hope to have the opportunity to welcome you back in the near future. It would be our pleasure to improve upon your previous experience and ensure your next stay exceeds your expectations.Thank you once again for choosing to stay with us and for taking the time to share your feedback. Your input is invaluable as we continuously strive to enhance the quality of our services.Best regards,

8/10 Bagus

Lorraine

Bepergian bersama teman, Bepergian dalam rombongan
Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Will stay again. Good price and location.
Menginap 2 malam pada bulan Maret 2024
Tanggapan dari Hotel Manager pada tanggal 10 Apr 2024
Dear LorraineThank you for taking the time to complete our Guest Satisfaction Survey.Please accept my apologies that your overall experience did not live up to your expectations. I regret that we were unable to meet our high standards during your recent stay.Rest assured that your comments have been shared with the team and action will be taken to ensure the issues you experienced are corrected moving forward.We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to welcome you back and improve on your experience in the near future.Thank you again for choosing to stay with us and for your time in sharing your feedback.Best regards,Hotel Manager

10/10 Sangat Bagus

Stephen

Traveler bisnis
Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Spacious apartment with river and bridge views. 25m lap pool. RM73 was so quiet too. Booked 1 room but they provided a 2 bedder with a separate lounge room. They lock the second rm from use. Kitchen apppinted with crockery. Would stay hwre again at the right price
Menginap 2 malam pada bulan Maret 2024
Tanggapan dari Hotel Manager pada tanggal 10 Apr 2024
Dear Stephen,Thank you for taking the time to complete our Guest Satisfaction Survey.Please accept my apologies that your overall experience did not live up to your expectations. I regret that we were unable to meet our high standards during your recent stay.Rest assured that your comments have been shared with the team and action will be taken to ensure the issues you experienced are corrected moving forward.We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to welcome you back and improve on your experience in the near future.Thank you again for choosing to stay with us and for your time in sharing your feedback.Best regards,Hotel Manager

8/10 Bagus

Stephen

Disukai: Kebersihan, kondisi & fasilitas properti
Nice property. Parking is onsite but not suitable for larger cars as the access ramps are very tight.
Menginap 2 malam pada bulan Februari 2024
Tanggapan dari Hotel manager pada tanggal 10 Apr 2024
Dear Stephen,Thank you for taking the time to complete our Guest Satisfaction Survey.Please accept my apologies that you left our hotel feeling disappointed. Rest assured we have investigated your feedback concerning shower and curtains have been addressed and are taking necessary action to ensure our typically high standards are retained. Since learning of your experience, we have done the necessary maintenance.We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to welcome you back and improve on your experience in the near future.Thank you again for choosing to stay with us and for your time in sharing your feedback.Best regards,Hotel Manager

10/10 Sangat Bagus

Tanya

Bepergian bersama keluarga
Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Excellent location, very handy for transport on City Cat to Suncorp Stadium. Great having spa/pool and sauna to relax
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Hotel Manager pada tanggal 10 Apr 2024
Dear Tanya,Thank you for taking the time to share your recent experience through our Guest Satisfaction Survey.We appreciate yo feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.Best regards,Hotel Manager

10/10 Sangat Bagus

Jeni

Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Perfect location and amenity.
Menginap 1 malam pada bulan Desember 2023

10/10 Sangat Bagus

Dany, Levis

Bepergian bersama keluarga
Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
L’emplacement de hôtel avons adoré proche de tout restaurant et boutique
Menginap 28 malam pada bulan Desember 2023

10/10 Sangat Bagus

Lily

Disukai: Kebersihan, kondisi & fasilitas properti
The most liked thing about Oaks on Felix was the location. The view of the Story Bridge was the main reason i booked this hotel BUT we quickly learnt that it was within walking distance to everything we wanted to see and do. Hotel room was clean, a bit small for a family of 5, but it had 2 bathrooms which was great. Check-in was easy, check-out was just as easy. I would definitely stay here again.
Menginap 2 malam pada bulan Januari 2024

6/10 Cukup Baik

Leeanne

Menginap 1 malam pada bulan Januari 2024

2/10 Sangat Buruk

Johan

Bepergian bersama teman
Tidak Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Absolute shocking!!! Mould in the bathroom, Unresponsive left us unable to leave the parking garage. Would never stay with this outdated, overcharged, useless place again.
Menginap 1 malam pada bulan Desember 2023

8/10 Bagus

Linda

Disukai: Kebersihan
Brisbane NYE
Very plain Jane furnishings. Only one tv in lounge Lovely kitchen Nice balcony with cheap furniture. Bedrooms are nice with bonus ac
Menginap 3 malam pada bulan Desember 2023

6/10 Cukup Baik

Ahmed

View is amazing, in the heart of the city but the building is quiet old, and units are same with old and dirty couches, beds are not bad and units smells are not good.
Menginap 3 malam pada bulan Desember 2023

6/10 Cukup Baik

Chris

Bepergian bersama keluarga dan anak
View excellent.
Menginap 4 malam pada bulan Desember 2023

4/10 Buruk

Andrew

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, kenyamanan kamar
Disappointing Christmas stay
Not a nice property for a family holiday. Location was ok, but other than that, property felt like a budget hotel. apartment was dated, corridor on our floor was smelly and our apartment itself was very clean and was dusty. The kitchen was not well equipped, there was a smart tv but not connected to TV.. wouldn’t be staying here again for sure.
Menginap 4 malam pada bulan Desember 2023

10/10 Sangat Bagus

Jasmine

Bepergian bersama keluarga
Disukai: Kebersihan, kenyamanan kamar
Loved the 1 bed apartment
Great location, we had a beautiful 1 bed apartment with comfy bed and river views. Parking onsite, great sushi downstairs and a market + BWS. Pool and spa were lovely and well equiped gym. Will be back!
Menginap 2 malam pada bulan Desember 2023

10/10 Sangat Bagus

Donnapa

Disukai: Kebersihan, fasilitas
Menginap 3 malam pada bulan Desember 2023

10/10 Sangat Bagus

Fiona

Bepergian bersama teman
Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Loved our stay. The only issue is parking. Thought it was included but was actually $39/day and is super tight (so don’t bring your Land Cruiser).
Menginap 2 malam pada bulan Desember 2023

10/10 Sangat Bagus

Kimberley

Bepergian bersama teman
Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Loved the location and the view of the river. It was more spacious than expected. Elevators were really quick. Staff were friendly. Would definitely stay here again.
Menginap 2 malam pada bulan November 2023

10/10 Sangat Bagus

P. Jean

Bepergian bersama keluarga
Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Clean and comfortable unit. Kitchen was sufficiently equipped. Very pleasant Front Desk staff. Nice sauna, but hot tub temperature was only warm.
Menginap 3 malam pada bulan November 2023

6/10 Cukup Baik

Wesley

Menginap 4 malam pada bulan November 2023

4/10 Buruk

Neil

Tidak Disukai: Kebersihan, kenyamanan kamar
Not recommended
First impression was not great then it got worse. One of the receptionists was being told off was we waited. The room was poor the carpet needed replacing, sink tap was not attached to the work surface. Nice cooker but only 1 pan, rang reception but after 30 minutes nothing. So we checked out
Menginap 2 malam pada bulan Oktober 2023

6/10 Cukup Baik

Pam

Disukai: Kebersihan
Reliable choice maybe tiring
Whilst property is in a great location and quiet it’s getting tired and could definitely do with a refresh. Simple things like adding black out curtains to bedrooms and lightening up living areas. Furniture was very 1980’s. Staff were very attentive.
Menginap 2 malam pada bulan Oktober 2023

8/10 Bagus

Phil

Disukai: Kebersihan, kondisi & fasilitas properti
Menginap 5 malam pada bulan September 2023

6/10 Cukup Baik

sam

Bepergian bersama teman
Disukai: Kebersihan
Tidak Disukai: Fasilitas, kondisi & fasilitas properti
A good apartment and late check out, but the room had strange smells to it the main hot plate didn’t work and the spa was out of order, which was one of the reasons for booking that particular hotel
Menginap 2 malam pada bulan Oktober 2023

10/10 Sangat Bagus

Karen

Bepergian bersama keluarga
Disukai: Kebersihan, kondisi & fasilitas properti
We stayed in a three bedroom apartment with our three children and it was honestly the largest apartment we have ever stayed in! Well equipped and a beautiful view with two balconies. Only downside was the parking, we don’t have an overly large car, but still managed to scrape the wheels in a very tight corner. Also difficult to get in and out of the parking garage (two different entrances - a bit confusing even as previous Brisbane locals who know the streets well!)
Menginap 1 malam pada bulan Oktober 2023

4/10 Buruk

Jon

Menginap 3 malam pada bulan September 2023

6/10 Cukup Baik

Tracy

Menginap 1 malam pada bulan September 2023

10/10 Sangat Bagus

Riza

Menginap 1 malam pada bulan September 2023

8/10 Bagus

Claire, Woombye

Disukai: Kebersihan, kondisi & fasilitas properti
Great location and lovely staff. The rooms were clean and had enough bedding. Fabulous view. The lift is ridiculously slow. Can take 15 to 20 minutes to get up or down to your floor. The upper floors particularly slow. Always one lift of 3 broken down.
Menginap 1 malam pada bulan September 2023
Tanggapan dari Senior Guest Service Agent pada tanggal 15 Sep 2023
Thank you for your feedback.We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.Thank you for your patience during our lift modernisation upgrades and thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.

10/10 Sangat Bagus

Elaine

Menginap 1 malam pada bulan September 2023
Tanggapan dari Senior Guest Service Agent pada tanggal 15 Sep 2023
Thank you for your feedback.We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.

10/10 Sangat Bagus

Kevin

Disukai: Kebersihan, kenyamanan kamar
Menginap 3 malam pada bulan Agustus 2023
Tanggapan dari Senior Guest Service Agent pada tanggal 15 Sep 2023
Thank you for your feedback.We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.

10/10 Sangat Bagus

Catherine

Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Awesome location!
Menginap 5 malam pada bulan Agustus 2023
Tanggapan dari Senior Guest Service Agent pada tanggal 15 Sep 2023
Thank you for your feedback.We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.Best Regards,Oaks Brisbane on Felix Suites

6/10 Cukup Baik

Michael

Bepergian bersama keluarga
Disukai: Kebersihan, kenyamanan kamar
Great location but room was lacking
Location was great and view of the river was fantastic. Hallways were extremely smelly. Room was tired. Was given wrong room on check-in. Was charged credit card surcharge even though didn't pay by credit account. Little things like one remote control each for two televisions and airconditioners make the difference between a nice stay and a forgettable one.
Menginap 2 malam pada bulan Agustus 2023
Tanggapan dari Senior Guest Service Agent pada tanggal 15 Sep 2023
Thank you for your feedback.Please accept my apologies that your overall experience did not live up to your expectations. I regret that we were unable to meet our high standards during your recent stay.Rest assured that your comments have been shared with the team and action will be taken to ensure the issues you experienced are corrected moving forward.We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to welcome you back and improve on your experience in the near future.Thank you again for choosing to stay with us and for your time in sharing your feedback.Best regards,Oaks Brisbane on Felix Suites

10/10 Sangat Bagus

Stephen, Brisbane City

Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Staff are very friendly, and very accommodating of any special requests. Venue is half residents, half hotel, so it's quiet, secured and a safe place to stay
Menginap 2 malam pada bulan Juli 2023
Tanggapan dari Jessica pada tanggal 27 Jul 2023
We were delighted that you enjoyed your stay with us and that you were particularly pleased by the hospitality and genuine service from our team. Your encouraging compliments are certainly appreciated and have been passed on to our team who were thrilled to learn about your great experience and appreciative comments.

6/10 Cukup Baik

Tim, REDLAND BAY

Bepergian bersama teman, Bepergian dalam rombongan
Disukai: Kebersihan, kondisi & fasilitas properti
We have stayed here several times before and it has always been good. Reception service was good. The view (we were up on the high floors) was brilliant. The only downside on this visit was the room heaters - when there was no sun to help warm the room the heaters were either malfunctioning or had max temp locks on them. Regardless of switching to heat mode and adjusting the temp, the room remained cold. Only downside to a great place.
Menginap 3 malam pada bulan Juni 2023
Tanggapan dari Jessica pada tanggal 16 Jul 2023
Please accept our sincere apologies that we did not meet our high standards during your recent stay. Rest assured that your comments have been shared with the Front Office team and action has been taken to ensure these issues are corrected moving forward.

8/10 Bagus

Linda

Disukai: Kebersihan
Menginap 2 malam pada bulan Juli 2023
Tanggapan dari Jessica pada tanggal 11 Jul 2023
Thank you for your valuable feedback. The team and I are very much looking forward to welcoming your return to Oaks Brisbane on Felix Suites in the near future for another memorable experience.

8/10 Bagus

Rianha

Bepergian bersama teman
Disukai: Kebersihan, fasilitas
Staff was friendly and helpful.
Menginap 4 malam pada bulan Juni 2023

10/10 Sangat Bagus

Stephen

Bepergian bersama teman
Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Views views views , easy walk to anywhere
Menginap 2 malam pada bulan Juli 2023
Tanggapan dari Jessica pada tanggal 4 Jul 2023
Thank you for your valuable feedback. The team and I are very much looking forward to welcoming your return to Oaks Brisbane on Felix Suites in the near future for another memorable experience.

4/10 Buruk

Phillip

Bepergian bersama teman
Disukai: Kebersihan
Tidak Disukai: Fasilitas, kondisi & fasilitas properti
1 of the 3 lifts was out for upgrade. Long wait times. Surely they would limit guest numbers. Wifi was so slow. Prefer to pay for a faster service. Wotif description didn't match the apartment. Disappointing.
Menginap 2 malam pada bulan Juni 2023
Tanggapan dari Jessica pada tanggal 1 Jul 2023
The Oaks Brisbane on Felix Suites team are dedicated to providing the highest level of customer service and guest satisfaction. It is unfortunate to hear that you feel we failed to deliver an experience that reflects this, and we do apologise the same.

8/10 Bagus

Sam

Menginap 3 malam pada bulan Juni 2023
Tanggapan dari Jessica pada tanggal 18 Jun 2023
Thank you for your review, we appreciate your kind rating.

8/10 Bagus

Traveler terverifikasi

Bepergian dalam rombongan
Disukai: Kebersihan, kenyamanan kamar
Fantastic apartment for group exploring Brisbane
Very spacious 2 bed apartment with amazing views of river. Great location to explore Brisbane from with easy access to trains, river ferries, restaurants & shopping. Beds were comfortable & bathrooms clean but a bit tired.
Menginap 3 malam pada bulan Juni 2023
Tanggapan dari Jessica pada tanggal 8 Jun 2023
Thank you for your valuable feedback. We really appreciate your positive comments and the team and I are very much looking forward to welcoming your return to Oaks Brisbane on Felix Suites in the near future for another memorable experience.

8/10 Bagus

Daorong

Menginap 2 malam pada bulan Mei 2023
Tanggapan dari Jessica pada tanggal 4 Jun 2023
We were delighted that you enjoyed your stay with us and that you were particularly pleased by the hospitality and genuine service from our team. The team and I are very much looking forward to welcoming your return to Oaks Brisbane on Felix Suites in the near future for another memorable experience.

10/10 Sangat Bagus

Peter

Bepergian bersama keluarga dan anak, Bepergian bersama keluarga
Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Happy with our stay, can walk to pretty much everything if you're an active person.
Menginap 1 malam pada bulan Mei 2023
Tanggapan dari Jessica pada tanggal 16 Mei 2023
We were delighted that you enjoyed your stay with us and that you were particularly pleased by the hospitality and genuine service from our team. Your encouraging compliments are certainly appreciated and have been passed on to our team who were thrilled to learn about your great experience and appreciative comments.

8/10 Bagus

Richard

Bepergian bersama teman
Disukai: Kebersihan
Close to city centre and eateries.
Menginap 4 malam pada bulan April 2023
Tanggapan dari Jessica pada tanggal 10 Mei 2023
We were delighted that you enjoyed your stay with us and that you were particularly pleased by the location of our building. Thank you once again for your valuable feedback.

4/10 Buruk

Leonie

Menginap 3 malam pada bulan April 2023
Tanggapan dari Jessica pada tanggal 11 Mei 2023
The Oaks Brisbane on Felix Suites team are dedicated to providing the highest level of customer service and guest satisfaction. It is unfortunate to hear that you feel we failed to deliver an experience that reflects this, and we do apologise the same.

8/10 Bagus

Stephen

Disukai: Kebersihan, kenyamanan kamar
Menginap 7 malam pada bulan April 2023
Tanggapan dari Hotel Manager pada tanggal 17 Apr 2023
Thank you for your feedback.

8/10 Bagus

Zane

Menginap 2 malam pada bulan April 2023
Tanggapan dari Hotel Manager pada tanggal 17 Apr 2023
Thank you for your feedback.

10/10 Sangat Bagus

Lisa

Disukai: Kebersihan, kondisi & fasilitas properti
Enjoyed our stay at Oaks on Felix. 1 bed apt was large, view was great and easy access to most locations. Hotel was pretty quiet for the cbd. Only suggestion, ensure you get a printed copy of your checkout paid invoice, we had another guests dinner and drinks charged to our room, hotel staff acted quickly and resolved immediately,
Menginap 2 malam pada bulan Maret 2023
Tanggapan dari Hotel Manager pada tanggal 17 Apr 2023
Hi Lisa, thank you for your feedback.

8/10 Bagus

John

Disukai: Kebersihan, kondisi & fasilitas properti
There was an annoying buzz when others were using water, presumably from higher floors. A part from that was good value for money
Menginap 3 malam pada bulan Maret 2023
Tanggapan dari Hotel Manager pada tanggal 17 Apr 2023
Thank you for your feedback, John.

6/10 Cukup Baik

karen

Bepergian bersama teman
Tidak Disukai: Kebersihan, kondisi & fasilitas properti
The property needs a good clean. Marked carpets. Hair in bathroom. Dust in cupboards and wardrobe. Too many uncomfortable reminders that others had been there prior. We also had trouble with our parking with constant threats of being towed away despite declaration and payment at reception.
Menginap 3 malam pada bulan Maret 2023
Tanggapan dari Hotel Manager pada tanggal 17 Apr 2023
Thank you, Karen, for your feedback.We have addressed all your concerns, please do not hesitate to contact us directly for any further assistance.