Brockenhurst hotel guide. FJB hotel in Brockenhurst, England

"Good breakfast general staff (bar restaurant etc) excellent. However front desk inefficient & duty manager CALLUM was rude & dismissive . With that attitude he has no future in hotel management. Front desk were super efficient in taking unauthorised payments from credit cards but not so good in refunding!! Hotel overall appearance tired in need of redecorating throughout. Large cracks in outside walls. This is probably due from recent cliff face collapse. Not up to Marriott standard & would not stay again. Overall not an enjoyable holiday."

"My husband & I arrived on a Friday and we're fairly late arriving, we were shocked at the price of the parking, the sign said £18 per day. You have to use an app which I do not like! We walked to reception and booked in. We were told our room was on third floor. We got in the lift and went up, as soon as the doors opened the heating hit us! We found our room and went in. Again the heat hit us! No a/c or even a fan.Hubby opened a small window and we found we were above the kitchen and had all the heat vents below us. The room was decorated poorly and hubby noticed paint on the frames of pictures where they hadn't been removed. The bed was clean at least, the pillows were awful and I had to ask for a third to make a bit of a even level. The bathroom did not have a window and no extractor so smelt damp. The towel rail/ radiator was not even plumbed in! The room was not worth the money paid! We've had better in a Travelodge! The pool was clean but did not visit the spa so can not comment on that. Having looked forward to staying and seeing family we left early on Sunday just purely to get away from the heat. Food was ok but a small menu. Pricey too. We won't be staying there again!"

"Clean rooms, very central for the town. Would recommend to anyone looking for a lovely place to stay in Winchester. Breakfast was good and enjoyed the pool. Although please note children only allowed for 1 hour in the morning which was a bit of a disappointment."

"Old building creaky floors, very old carpet and pillows! However for the money it was ok"

"Good location, friendly staffs and place is clean. It’s very close to National Express Bus terminal and large shopping mall to less than 0.2 miles. To Cruise port by taxi or uber cost just about $10-12. It was the best choice"

"I didn't try the breakfast, the room is clean, & helpful stuff."

"The room was clean and spacious. The bed was too soft for my liking and I found it uncomfortable. Other than that, it was a nice room. The hotel is a little run down in places but it has a relaxed atmosphere and never felt busy. The staff were friendly. Breakfast was tasty and there was a great selection of food. We did have to wait for food to be replenished which was a bit disappointing."

"Lovely hotel, staff were excellent and polite. Food was fantastic in the restaurant and good amount of choices for me to choose from being coeliac, breakfast had good options too. We used the pool which was pleasant. Overall a great stay and would recommend. "

"The hotel was at one of the cheapest price points within the city for a weekday evening but delivered a good quality spacious room with all the amenities needed. Impressed with the stay given the price, with good location for the city and also a good range of snacks/drinks available for purchase in the reception area"