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Hotel Serpiano Panorama Retreat

3.0 star property
Mountain retreat where travelers can savor Mediterranean cuisine and spa treatments while taking in panoramic views from a peaceful alpine setting

Choose dates to view prices

Serpiano Hotel, high in the mountains, offers a peaceful escape with a rooftop terrace, garden, and indoor pool. Enjoy Mediterranean dishes at Ristorante Al Serpiano and rejuvenate at Centro SPA. Free WiFi, bikes to borrow, and an electric car charging station are available.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Breakfast included
  • Spa
  • Pet-friendly
  • Parking included
  • Free Wi-Fi
The current price is Rp2.838.208
Rp3.142.464 total
includes taxes & fees
7 Jun - 8 Jun
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About this property

Hotel Serpiano Panorama Retreat

  • Hotel in the mountains
  • Take advantage of a free breakfast buffet, a rooftop terrace and a garden at Hotel Serpiano Panorama Retreat. Treat yourself to a body treatment, a massage or a facial at Centro Spa, the on-site spa. The on-site Mediterranean cuisine restaurant, Ristorante Al Serpiano, offers breakfast, lunch, dinner and al fresco dining. Stay connected with free in-room WiFi, and guests can find other amenities, such as a playground and a library.
  • You'll also find perks such as:
    • An indoor pool, along with sunloungers
    • Free self-parking
    • Free bike hire, an electric car charging station and a lift
    • Luggage storage, a banquet hall and meeting rooms
    • Guest reviews speak well of the overall condition
  • Room features
  • All 84 rooms include comforts such as free WiFi and safes.
  • Extra amenities include:
    • Hypo-allergenic bedding and down duvets
    • Bathrooms with baths or showers and hairdryers
    • LCD TVs with cable channels
    • Balconies or patios, wardrobes/cupboards and heating

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Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 9:30 PM

Late check-in subject to availability

Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

The front desk is open daily from 7:30 AM - 9:30 PM

Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours

To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation

If you are planning to arrive after 9:30 PM please contact the property in advance using the information on the booking confirmation

At check-in, guests must provide either a negative COVID-19 test result or a record of full COVID-19 vaccination

Negative COVID-19 test result requirement applies to all guests aged 16 and over, and test must have been administered no more than 48 hours prior to check-in; COVID-19 vaccination record requirement applies to all guests aged 16 and over

Guests driving to the property should contact this property in advance (e.g. directions)

Information provided by the property may be translated using automated translation tools

Renovations and closures

The property is closed during January, February, March, November and December.

Access methods

Front desk (limited hours)

Pets

Pets are allowed for an extra charge of CHF 18 per pet, per night

Service animals are welcome, and are exempt from fees

Welcoming dogs only

Food and water bowls are available

Children and extra beds

Children are welcome

Rollaway/extra beds are available for CHF 70.0 per night.

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: CHF 4.20 per person, per night. This tax does not apply to children under 14 years of age.
  • Tourism fee: CHF 0.15 per person, per night

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: CHF 18 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: CHF 70.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
A car is required for transport to and from this property
Children under 14 years old are not allowed in the swimming pool, fitness facility or hot tub without adult supervision
Guests under 18 years old are not allowed in the spa, and guests under 14 years old are only allowed with adult supervision

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 3 stars.

Frequently asked questions

Does Hotel Serpiano Panorama Retreat have a pool?

Yes, this property has an indoor pool.

How much does it cost to stay at Hotel Serpiano Panorama Retreat?

As of 23 May 2026, prices found for a 1-night stay for 2 adults at Hotel Serpiano Panorama Retreat on 7 Jun 2026 start from Rp2.838.208, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Hotel Serpiano Panorama Retreat pet-friendly?

Yes, dogs are allowed at this property. There's a fee of CHF 18 per pet, per night. Service animals are exempt from fees.

How much is parking at Hotel Serpiano Panorama Retreat?

Self-parking is free at this property.

What time is check-in at Hotel Serpiano Panorama Retreat?

Check-in start time: 3:00 PM; check-in end time: 9:30 PM. Late check-in is available during limited hours.

What time is check-out at Hotel Serpiano Panorama Retreat?

Checkout is at 11 AM.

Where is Hotel Serpiano Panorama Retreat located?

Situated in the mountains, this spa hotel is 0.2 mi (0.3 km) from Monte San Giorgio and 2.4 mi (3.8 km) from Lake Lugano. Mount San Giorgio is 1.8 mi (2.9 km) away.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

8.6

Excellent

8.8

Cleanliness

8.6

Location

8.8

Staff & service

8.0

Property conditions & facilities
Rating 10 - Excellent. 98 out of 250 reviews
Rating 8 - Good. 117 out of 250 reviews
Rating 6 - Okay. 26 out of 250 reviews
Rating 4 - Poor. 7 out of 250 reviews
Rating 2 - Terrible. 2 out of 250 reviews

Reviews

Verified

8/10 Good

Jonas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic view from the restaurant. Well worth visiting on a family trip.
Stayed 1 night in Jul 2022
Verified

10/10 Excellent

Ariel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El hotel esta INCREÍBLE súper limpio y el staff de primera, tuvimos que salir temprano por un tour y no alcanzábamos al desayuno. Pues el staff nos preparó un desayuno para llevar DELICIOSO. Llegar si puede parecer difícil pero el mismo hotel nos recomendó un taxi para poder llegar seguros El mejor servicio al cliente que he visto en toda mi vida. De verdad mil gracias
Stayed 1 night in May 2026
Verified

8/10 Good

Monique

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Très belle vue .je recommande
Stayed 3 nights in Jul 2025
Verified

8/10 Good

Fred

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Prachtig uitzicht over het meer van Lugano

Mooi complex met alle comfort. Wij waren hier 1 nacht , voor de wandelaar en fietser perfect.
Stayed 1 night in Jul 2025
Verified

8/10 Good

Patrick

Liked: Cleanliness, staff & service
Disliked: Room comfort

Hôtel avec super vue sans recharge électrique

Hôtel super bien situé - très au calme avec une vue magique sur le lac. Toutefois pour les charges de voiture électrique, c’est une prise simple qui recharge en 4 - juste insupportable quand l’hôtel s’affiche avec recharge électrique
Stayed 3 nights in Sep 2024
Verified

10/10 Excellent

Bona

Liked: Cleanliness, staff & service, property conditions & facilities
Super personal und wunderschöne Aussicht.
Stayed 1 night in Aug 2024
Verified

8/10 Good

renato

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tornato dopo qualche anno, sempre piacevole soggionnarci, peccato solo la mancanza di aria condizionata in questi giorni di caldo infernale, ma certo non è il clima che si ha normalmente in montagna e quindi se ne capisce l'assenza
Stayed 2 nights in Aug 2024
Verified

4/10 Poor

Jesper

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

Behov av renovering

Ingen AC, outhärdligt varmt i rum och utrymmen. Spindelväv i rummen. Säkert bra hotell för 20 år sen men i desperat behov av renovering. Men bra utsikt och bra service!
Stayed 1 night in Jul 2024
Verified

8/10 Good

Jennie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Très bon petit séjour avec un bon service.
Stayed 1 night in Jul 2024
Verified

8/10 Good

Thorsten

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Phantastischer Ausblick

Sehr freundlicher Empfang an der Rezeption. Tolles Team beim Abendessen. Wir hatten sehr viel Spaß mit dem aufmerksamen Personal. Das Team beim Frühstück bedarf Nachschulungen hinsichtlich Tische abräumen, Getränke und Essen Auffüllung sowie Freundlichkeit. Der Ausblick vom Hotel ist grandios, wenn nicht sogar einmalig.
Stayed 1 night in May 2024
Verified

10/10 Excellent

Patrik

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Das Personal war sehr nett und der Pool war angenehm.
Stayed 1 night in Sep 2023
Verified

8/10 Good

Evelyne karin

Liked: Cleanliness, property conditions & facilities, room comfort

View, view, view

Sensationelle Aussicht. Immer wieder gerne.
Stayed 1 night in Oct 2022
Verified

4/10 Poor

David

Disliked: Staff & service, room comfort

Séjour bof bof

Un hôtel qui se prend pour un hôtel 3 étoiles mais qui n’a rien d’un 3 étoiles : - pas de climatisation dans les chambres - lavabo bouché - Service de restauration très long - un bâtiment et décoration qui ont besoin d’être rafraîchis
Stayed 1 night in Jul 2022
Verified

6/10 Okay

Shahzia

Liked: Staff & service
Disliked: Cleanliness
Café horrible, croissants dégelés, jus d’orange médiocre, pas d’œufs brouillés au petit dej. Chambre pleine de poussière! Pas de crème pour le corps. Personnel sympa et serviable.
Stayed 2 nights in Jun 2022
Verified

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Une magnifique vue
Stayed 1 night in Jun 2022
Verified

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms, friendly staff and an amazing breakfast buffet. Clean and beautiful wellness area
Stayed 2 nights in May 2022
Verified

10/10 Excellent

Cédric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent emplacement avec une vue sur la région de Lugano.
Stayed 5 nights in Oct 2021
Verified

6/10 Okay

Michael

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Die Unterkunft isch schön gelegen wenn man mal dort ist. Die Strasse ist sehr eng und in schlechtem Zustand. Unterkunft ist sehr abgeschieden. Ideal zum erholen. Zustand des Hotel ist eher in die Jahre gekommen und daher den Preis nicht wert.
Stayed 3 nights in Sep 2021
Verified

6/10 Okay

Vito

Liked: Cleanliness, staff & service
Das TV Gerät ging nicht richtig , die Spülung hat nicht richtig funktioniert das Essen war teuer , speziell der Wein war überrissen teuer. Das Panorama ist schön
Stayed 7 nights in Sep 2021
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Personnel très accueillant très sympathique, qui parle plusieurs langue.
Stayed 3 nights in Jul 2021
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mit herrlicher Aussicht über Luganersee. Gute Küche.
Stayed 2 nights in Jul 2021
Verified

8/10 Good

Véronique

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Serpiano

Hotel super calme avec jolie spa .accueil sympathique. Par contre si la carte du restaurant était super bonne. Les serveurs était totalement inqualifier et devraient etre formé. Genre pas capable de nous réserver la table demander. Commande une bouteille de vin 🍷la pose sur la table sans dégustation .ne rapporte pas de pain .pour le petit-déjeuner c est les clients qui doivent.x aller mettre leur table eux même..chercher serviette et couverts. Pendant que les serveurs tournent sans savoi quoi faire. Parle anglais mais ne se donne mais pas la peine de parler en italien .service a revoir car déplorable. Vue le prix .je pense que le service doit êtres top.mieux servie au restaurant du téléphérique à 1kl a pieds
Stayed 2 nights in Jun 2021
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
sehr freundlich, sehr ruhig und schön, das einzigste was ein bisschen stört, fernseher mit sehr wenig sendern und alt, dä wäre was zu verbessern
Stayed 3 nights in Jun 2021
Verified

8/10 Good

Dina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Belle découverte ☺️

Super découverte hôtel dans les hauteurs avec une magnifique vue et terrasse Point de départ sur des belles randonnées et une télé cabine qui vous amène au bord du lac puis ont a traversé le lac avec le bateau et manger sur une belle terrasse Ont a passé 4 belles journée entre amis
Stayed 3 nights in May 2021
Verified

8/10 Good

Dabbaghi

Liked: Cleanliness, property conditions & facilities, room comfort
Hôtel bien situé, très propre, personnelles accueillants, le Spa reste ☑ parcontre le restaurant de l'hôtel n'a rien avoir avec ce qu'on imagine par rapport les photos posté sur le site de l'hôtel, la carte très bref, les assiettes pas digne d'un restaurant.
Stayed 2 nights in Apr 2021