Hotel Banyan Tree di Bukit Bintang

"I stayed for 5 nights with 2 rooms connecting. Everything was good until the check-out incident. We checked out at 4.30 AM and the receptionist called ADAM was BEYOND RUDE. I asked for the RM500 deposit receipt which I did not receive when I checked in as it was busy that day, and he just shrugged & blamed me for not getting it. He acted as if I was stupid for not understanding him. I asked him to be more polite and he even offensively blamed me without offering any solution. At the end his colleague photocopied it for me and after I complained that he was rude he even shooed us away by yelling “GO, GO, GO”!!! I never received such outrageous behavior in a hotelier service before and I couldn’t believe he could be positioned as front office personnel. "

"staff sangat professional, lokasi di prime area, breakfast is great"