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"Loved every minute here would highly recommend it. What an amazing experience they take such great gentle care of their elephants it was so special. The keepers have a lovely bond with their elephants. Would love to return here again one day. Thank you to all the staff and elephants and of course the sweet Polly the resident cat for a memorable stay ❤️"

"Our stay at Hanging Gardens of Bali was unforgettable—not just for the breathtaking views, but for the people. From arrival, you’re treated like family. Smiles are everywhere, and if you’re a fan of Cheers, this truly feels like a place where everyone knows your name. The attentiveness is seamless—leave for breakfast, and your room is perfectly refreshed before you return. The food is exceptional. The restaurant is Michelin-level, and the bakery is outstanding—the croissants are perfect, and the pain au chocolat (pound chocolate) is incredible. Communication is also top-tier. Through WhatsApp, the team shares real-time updates on events, activities, weather, and local conditions—always proactive and reassuring. What stood out most was their care when we became sick. The team checked in constantly, offering tea, water, and anything we needed. They even arranged a doctor to come directly to our villa—professional, knowledgeable, and seamless. The property itself is stunning—lush jungle views, a serene pool, beautiful rooms, spa, gym, and unique funiculars with friendly operators always ready to help. But ultimately, it’s the people who make this place special. When we left, staff—including the manager—came out to wave goodbye. We weren’t ready to go. Sometimes, it’s the family you make along the way—and here, you truly find one."

"Staff was fabulous and kept the room and gardens as emasculate as possible. One thing that was substandard was extremely low water pressure in the shower. Barely a trickle and difficult to get it warm. There was also significant mold issues even with the great cleaning. I’m sure mostly due to the warm moist climate "