"Great central location, shops nearby and a quaint, pretty room. However our check in process was very slow due to a flustered, and seemingly unprepared receptionist (who managed to give the couple ahead of us keys to an already occupied room!). The light switch to the bathroom was missing so we couldn’t turn the light on in there (inconvenient at best, a safety issue at worst) and other lighting/lamps in the room were also not working. At checkout we weren’t asked how our stay was but we proactively provided them with the above feedback anyway, as the missing switch was a particular concern. "