Search Pet-Friendly Hotels in Burlington

"Just terrible all around"

"The staff need to be more professional. I had an awkward experience that did not make a good impression on me nor my partner. The staff was handling a difficult customer ahead of me, but their incapacity to correctly handle that difficult customer, to say the least was disappointing. The staff member had become alarmingly irate with that particular difficult customer, very unprofessional. Adding to the already convoluted spectacle, after re-entering the lobby with my luggage, the manager, incorrectly assumed that I was the difficult customer that her staff was dealing with earlier. This was an incredulous experience that has left a bitter memory regarding this establishment. To the hotel management, please train your staff on how to handle difficult customers and train your manager to properly identify difficult situations without jumping to conclusions and assumptions. I shouldn't have to tell you how to do your job."

"Never realized I was booking such a low end budget hotel. Because I'm traveling with my pet I needed a pet friendly hotel. This hotel smelled so bad of urine, and the smell of old un-maintained conditions. There were ants in the kitchen and roach traps in the cupboards with a roach stuck on it. Cigarette butts all over the ground at one of the exit doors. Not sure if some people rent the rooms & live there, but it was awful. I even took pictures of it. I would have changed hotels but If I explained my whole day of traveling you would understand. Never again!!!!"

"Friendly staff, nice breakfast buffet, clean rooms and quiet atmosphere"

"The breakfast was good and food hot and ready. Check in staff was very nice. The pool was a treat for my family. The. Room itself was not really all that clean and I could hear everything that my neighbours were saying. Someone was working on the fourth floor in the business centre and walking over top and through the door. The tub needs to be replaced. This was good for a night’s stay but would not stay longer. "

"I added a review already. Why are you asking again ? I said it was great. "