Burtonsville hotel guide. Viceroy Hotel Group hotel in Burtonsville, Maryland

"A little outdated but fine. Breakfast was good. Staff was not super helpful. I had to ask for an extra blanket three times before I received one (once over the phone prior to check in and twice once there). I had to wait to request an early check in until 11pm the night before. They didn’t have any of the rooms I reserved (a king) but had the option to switch to two queens so I could check in early. I had to pay $55 extra for an early check in for a room that was already ready."

"While the breakfast menu was satisfactory, the waiting time for a table was terrible. Also it was disappointing that a hotel of your size doesn’t have a proper restaurant for dinner. The task of dining was placed on your lounge area; a surprisingly inadequate choice. "

"Three of the four lamps in my room did not work. The bar tender who served dinner while I was sitting at the bar was very polite and pleasant but she has had no training abiut servjng a meal."

"Beautiful hotel. Clean, spacious rooms. The complimentary breakfast was freshly made and very tasty. Would definitely stay again."

"Staff demeanor ranged from indifferent to mildly hostile and condescending. Also, it was as high tech as any other hotel. "

"-"

"Smaller rooms than expected but nice overall"

"The most friendly and professional staff. Comfortable beds, clean rooms, and great variety of food and snacks available. "

"Nice place to stay. Very convenient location for walking to DC sites. Staff was great. Bathrooms in room were a bit of a problem. Lock to bathroom door was broken. If light was turned on in bathroom it shone into entire hotel room. No working fan in bathroom. Pillows were terrible on the beds."