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Reviews of Hotel Metropolis Plaza

3 out of 5
Hotel Metropolis Plaza
Cra 44 No 9-08, Cali, Valle del Cauca

Reviews

8.0

Very good

Rating 10 - Excellent. 16 out of 51 reviews" "
Rating 8 - Good. 25 out of 51 reviews" "
Rating 6 - Okay. 4 out of 51 reviews" "
Rating 4 - Poor. 2 out of 51 reviews" "
Rating 2 - Terrible. 4 out of 51 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

7.6/10

Property conditions & facilities

Reviews

8/10 Good

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2019

10/10 Excellent

Alberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018

2/10 Terrible

Kevin

Liked: Cleanliness, room comfort
firts night was terrible in a small room, our reserved room wasnt available by the time we checked in, they gave a small room with view to the air conditioning room and told me that the next day in the afternoon they will transfer me to the reserved room, but i paid my overall stay for huge with a city view. they just said the next day, we dont know why the night shift gave you that room, No even excuses !!!
Stayed 2 nights in Sep 2018

10/10 Excellent

Sergio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel and located close to hospitals and shopping areas
Stayed 2 nights in Jul 2018

4/10 Poor

Benjamin

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
not good
room was not clean , ac not working properly and the noise from the streetbnextbto it was bad the gap on the window makes it sound like the window is open when is not
Stayed 1 night in Jun 2017

8/10 Good

Joseph

Liked: Staff & service
Disliked: Property conditions & facilities
Ok
Excellent but hotel could be better

6/10 Okay

alex, ft lauderdale

Liked: Property conditions & facilities, room comfort
Pros and cons
Pro: Lobby clean and simple. Help with luggage check in and out. Good buffet breakfast. Great view from room and roof pool area. Room is clean and nice. Con: lobby to elevator need to climb one and half of stairs. Sheets and towels not changed three nights just remake bed. Traffic noise starts at 6am is heard from room.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Good place with access facilities. I recommended this hotel
Response from Gerente on 7 Apr 2017
Thank you for your comment, it´s very important for us

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
The hotel is mainly located near attractions ! It's safe and walking distance to near supermarkets. The staff is cordial and stupendous.

10/10 Excellent

Allen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly folks in Cali
The traffic was a bit loud but we got used to it quickly. The Hotel seem to be very central to the area and safe. For us I just can't say enough about the people that work at this hotel they are amazing , we have never felt so welcomed

8/10 Good

santo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A world traveller
We booked a room in this hotel because we were using their venue for an event and it was convenient. They have pool access, the room was a bit old style but otherwise big and comfortable. The elevator is a bit slow and the arrangement of floors are a bit weird, like our room was on the 6th floor but the elevator stopped between the 6th and 7th floor...but the housekeeping lady is very fliendly and all staff are very friendly and servie oriented. The breakfast ended at 9 am sharp so there was no opportunity to sleep in if you did not want to miss the breakfast that was included in the price...
Response from General Manager on 15 Nov 2016
Thank you for your comments and suggestions, we are happy to know that you liked it. We look forward to seeing you again in our beautiful city and again at our hotel.

10/10 Excellent

Andreas, Toronto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
I had no issues with the hotel. It was easy to check in and easy to check out. It was close to all the places I needed to be. I used the pool one day and it was clean. I used the hotel solely for sleeping and had absolutely no problems. I will stay there again next month.
Response from General Manager on 15 Nov 2016
Is a pleacure for us know that your stay was of your liking. We will wait you again, thank you for your comments.

6/10 Okay

Verified traveller

Liked: Staff & service
Nice stay
Hotel was nice, well situated. We had no air conditioning the first two days but once they got it to work, it made the stay that much better
Response from Gerente on 4 May 2016
Thank you for your comment, we will consider every detail to our improvement.

2/10 Terrible

Ingrid

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Response from Gerente on 6 Feb 2016
Gracias por su puntuación a nuestro hotel algún comentario queja o sugerencia puede ser enviada a gerente@hotelmetropolisplazacali.com. Su opinión es de mucha ayuda para nuestro mejoramiento con los estándares de calidad.

8/10 Good

ricky, r

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice good price
Lovely people excellent place and nice pool xxxxxoooo
Response from Gerente on 7 Oct 2015
Gracias por sus comentarios, son muy importante para nosotros, será un placer poder atenderlo de nuevo

10/10 Excellent

Saúl, Panama City, Panama

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Nice Place to Stay Close to Downtown
I only have compliments to the staff. Excellent level of service and commitment with the guests. I will definitely stay here when I come back to Cali.
Response from GErente on 7 Oct 2015
Gracias por sus comentarios, siempre sera un placer poder atenderlo

8/10 Good

Carlos

Liked: Cleanliness, staff & service, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is excellent for its price range.
The hotel is excellent for its price range. The bed was comfortable. There was lots of cupboards and shelf space. TV, clock radio, safe for valuables. Near a road so could traffic. Very clean.
Response from GErente on 7 Oct 2015
Gracias por sus sugerencias, es un placer poder atenderlo

8/10 Good

Douglas, Naples, Fl.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
June visit
All was pretty good, but they charged me more than your website price.
Response from General Manager on 15 Nov 2016
You have to have present the politic that the website has, We apologize for any inconvenience.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Good hotel for a short stay.
I recommend this hotel with hope that the repairs/upgrades are finished.
Response from Gerente on 15 Nov 2016
Thank you for your comments and suggestions. Will hope that you come back soon.

8/10 Good

Carla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Habitaciones amplias
Bien
Stayed 1 night in Feb 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Acogedor, moderno y bien ubicado
Excelente atención
Stayed 1 night in Jan 2019
Response from Andres on 14 Jan 2019
Es un gusto para hotel metrópolis plaza nos haya tenido en cuenta para su estadía en cali, esperamos atenderlo muy pronto feliz regreso

10/10 Excellent

albrrto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bien
Use la piscina limpia, desayuno bueno normal y el personal muy amable
Stayed 1 night in Feb 2018
Response from Tatiana Rios on 28 Feb 2018
Muchas gracias por sus comentarios, esperamos volver a tener el placer recibirlos.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Las imágenes distan mucho de lo que en realidad es
El ascensor no termina a nivel de los pisos. Habitaciones pequeñas y sin comodidades. Deterioro evidente
Stayed 4 nights in Oct 2017

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Bueno pero....
Excelente habitación, buena ubicación, pero lleno de niños deportistas que hicieron ruido toda la noche. Además me cobraron impuestos que jamás me habían cobrado cuando reservo por hoteles.com, cosa que me parecio injusta.
Stayed 1 night in Oct 2017

8/10 Good

Juan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2017

10/10 Excellent

Jhon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
descanso ideal
muy cómodo y bien atendido
Stayed 1 night in Sep 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cerca del centro
Muy cerca de todo me encantó el servicio personalizado saludos a Marlon un joven que estaba a atento a todo te daban información sobre los alrededores

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy cómodo y buen precio, buen desayuno

8/10 Good

PEDRO JOSE

Liked: Cleanliness, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Hotel ok
Todo en orden. Me dieron al ppio una habitación con una cama incomoda pero luego me cambiaron la misma y la estadía fue todo bien

10/10 Excellent

ANDRES FELIPE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
económico y comodo
La cama y el desayuno súper. Para mejorar la mesa despegada de la pared.
Response from General Manager on 2 Jan 2017
Agradecemos su amable comentario y sugerencia; estaremos realizando cambios para nuestra mejora y brindarle una mejor estadía.

10/10 Excellent

Karina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Justo lo que necesitabamos
Piscina 24 horas, buen wifi, parqueadero, desayuno abundante, buena ubicación. Realmente tiene todo lo que se necesita para una estadía corta, dias en los que vas a moverte de un lugar a otro, o un fin de semana de compras. Definitivamente volveremos
Response from General Manager on 2 Jan 2017
Agrdecemos sus comentarios y sugerencias; es muy satisfactorio para nosotros saber que sue stadia fue de total agrado. Esperamos que vuelva pronto

10/10 Excellent

JOSE MAURICIO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel económico, cómodo y organizado
Para mi necesidad, fue una excelente opción por precio, localización, aseo, servicio, restaurante, piscina y en especial por la acomodación en una misma habitación de 4 adultos en camas todas independientes, lo que es casi imposible en otro lugar; esta configuración podría alojar hasta 7 personas en 3 camas queen y una sencilla que fue el mobiliario que muy acertadamente nos ofreció el hotel.
Response from General Manager on 25 Nov 2016
Muchas gracias por sus sugerancias y comentarios; es un placer saber que su estadia fue de su total agrado esperamos que vuelva pronto.

4/10 Poor

DANIEL

Disliked: Property conditions & facilities, room comfort
Hotel bien ubicado pero en muy malas condiciones
Mal la verdad no vuelvo nunca

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service

8/10 Good

Julio César, Cuenca, Ecuador

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cali, de compras
Exelente, gran hotel
Response from General Manager on 15 Nov 2016
Agradecemos sus comentarios, esperamos que en su próxima visita estemos entre sus mejores opciones hoteleras !

8/10 Good

Verified traveller

Liked: Room comfort
Tranquilidad
La piscina le faltaba aseo, mucha tranquilidad se descanso bastantes
Response from General Manager on 15 Nov 2016
Tendremos en cuenta sus sugerencias para realizar las acciones correctivas y que su próxima estadía sea de su total agrado, ofrecemos disculpas por algún inconveniente.

10/10 Excellent

Javier, Pereira

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
SUEÑOS QUE SE VAN HACIENDO REALIDAD.....
Un sueño q se empieza a construir
Response from General Manager on 15 Nov 2016
Agradecemos sus comentarios, es un cumplido saber que su estadía fue su total agrado, esperamos volver atenderlo

10/10 Excellent

Javier Ignacio, Pereira

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
CUMPLIENDO MUCHOS SUEÑOS
La estadía fue expectacular
Response from Gerente on 31 May 2016
Muchas gracias por sus comentarios, siempre sera un placer en atenderlo.

8/10 Good

Sebastian, bogota

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
cumple la funcion Limpio y buen servicio.
El hotel esta un poco descuidado, pero en general todo bien. La cama sonaba MUCHISIMO y uno no se podia mover porque parecia que se fuera a desbaratar. Sin embargo, todo limpio y excelente servicio. Mejoraria un poco el cafe del desayuno que estaba horrible. La habitacion que me tocó a mi era gigante! El baño super comodo y limpio
Response from Gerente on 9 Jul 2016
Muchas gracias por sus comentarios y sugerencias, son un aporte para nuestra mejora continua.

10/10 Excellent

ANDRES FELIPE, Barranquilla, Colombia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Buen hotel para viajes de trabajo.
Me hospedé en el hotel para un viaje de negocios, la habitación era para mí solo, y me asignaron una habitación con 3 camas dobles y 1 cama sencilla. Un poco curioso... Supongo que las habitaciones para 1-2 personas estaban llenas.
Response from Gerente on 9 Jul 2016
Muchas gracias por sus comentarios, sera un placer en atenderlo de nuevo.

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
El hotel está bien para una estancia corta, en la que sólo vas a dormir. El
Response from Gerente on 9 Jul 2016
Gracias por su comentario, lo tendremos en cuenta para nuestra mejora continua.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy bien
Todo muy bien, buena atención del personal y buena ubicación
Response from Gerente on 18 Jun 2016
Agradecemos sus comentarios, son un aporte muy importante para nuestra mejora continua

2/10 Terrible

Geraldo, Goiania

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ruim
Muito Ruim
Response from Gerente on 16 Apr 2016
Gracias por sus comentario y sugerencias. Pedimos disculpas por las molestias e incomodidades que paso, esperamos que su próxima estadía sea de su total agrado.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Metrópolis
Es un excelente hotel con una muy buena ubicación.
Response from General Manager on 15 Nov 2016
Es un gusto para nosotros saber que fuimos una buena opción de hospedaje, gracias por elegirnos.

8/10 Good

Verified traveller

Liked: Room comfort
Disliked: Staff & service

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Agradable estadia
Es un hotel con una excelente ubicación, gran panorámica, buen servicio y atencion.
Response from General Manager on 15 Nov 2016
Muchas gracias por sus comentarios, es un placer para nosotros saber que su estadía fue de su total agrado; sera un agrado volverlo atender.