"My wife and I travel extensively and have stayed in many B&Bs. We were very disappointed by our stay at Hartstone. The staff were WONDERFUL and did their very best to make our stay comfortable, however the owners are clearly just taking cash from the building with little maintenance or upgrade. The room was very clean, however there were several holes in the walls that were roughly patched, but not sanded or painted. There was rust on the metal heater and doors. The mirror was chipped in several places. And more....
Most importantly, no one mentioned that the heat pump system was inoperable, while the outside temp was about 50F. When I tried to start the gas fireplace, it didn't work either. The staff tried their best, and finally the manager came and got it running in manual mode. The room became warmer, then way too hot (80F) so we had to switch that off. The manager brought a small electric heater and we discovered a small, rusty baseboard heater in the bathroom which we used all night to keep the room warm.
We can't comment on the breakfast since we left early and ate breakfast in town."
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