"Pros:
Staff are very nice! Special mention to Harvey who assisted us during check in.
Nice pool, spa facilities, linens, towels are nice.
The facial/massage services were amazing!
The cafe restaurant downstairs is also good! Love the live piano every night.
Cons:
I don’t think this is a 5star hotel because it’s a bit dated! Maybe it was 10 yrs ago! The carpet needs to go - they’re old! The walls are also obviously dated, marks on the wall and dirty looking carpet even though they’ve been cleaned. There was a foul smell in our bedroom and we just had to move! Bathrooms are not functional- nowhere to hang towels! The plumbing you can see under the cabinets. Location: A bit far to walk from the main city in Saigon, we had to catch a grab/cab though they do have a complimentary shuttle.
We didn’t take up on the breakfast as it was very pricey.
It was a bit disappointing staying here as we just stayed in a super nice hotel prior to our stay here. I think changing the hotel flooring and re painting the walls would absolutely lift up the look of Hotel Nikko."