Pemandangan dari udara

Ulasan untuk Moon Palace Nizuc - All inclusive

4.5 out of 5
Moon Palace Nizuc - All inclusive
Carretera Cancun-Chetumal Km. 36.5 EDF A, Cancun, QROO

Ulasan

8,6

Sangat Bagus

Penilaian 10 - Sangat Bagus. 358 dari 604 ulasan" "
Penilaian 8 - Bagus. 121 dari 604 ulasan" "
Penilaian 6 - Cukup Baik. 58 dari 604 ulasan" "
Penilaian 4 - Buruk. 30 dari 604 ulasan" "
Penilaian 2 - Sangat Buruk. 37 dari 604 ulasan" "

9,2/10

Kebersihan

9,0/10

Staf & layanan

8,8/10

Fasilitas

9,0/10

Kondisi & fasilitas properti

8,8/10

Ramah lingkungan

Ulasan

10/10 Sangat Bagus

Cameron

Bepergian bersama keluarga dan anak
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Excellent vacation. Great food, staff and all around experience. We would return!
Menginap 6 malam pada bulan April 2024
Tanggapan dari Moon Palace Cancun pada tanggal 2 Mei 2024
Hello Cameron,Thank you for choosing to vacation with us here at Moon Palace Cancun. We appreciate your 5 stars ratings and your valuable comment on your recent stay. We are happy to hear it was a fulfilling time and that your expectations were met. It was a pleasure hosting your stay and we look forward to welcome you back.Best regards

10/10 Sangat Bagus

Amrita

Bepergian bersama keluarga dan anak
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Loved our visit. We had a large group of 5 families who booked separately but the resort was able to accommodate us getting rooms close by, and helping us with booking reservations to the various restaurants and trying to seat us close together! The staff were incredibly helpful and very attentive. The room service was excellent and very convenient. I would especially recommend this resort for their excellent service.
Menginap 4 malam pada bulan April 2024
Tanggapan dari Moon Palace Cancun pada tanggal 1 Mei 2024
Dear Amrita,Thank you and your group for choosing to vacation here with us at Moon Palace Cancun. We are delighted to receive your review telling us how your special requests were accommodated. We are please that we could have created this fulfilling experience and catered to your request from dining reservations, to seating and room assignment. It was a pleasure having you all here and we hope to welcome you back soon.Sincerely

8/10 Bagus

Promiti

Bepergian dalam rombongan, Bepergian bersama keluarga dan anak
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Spent a week with friends and kids. Really family friendly but would be very enjoyable without kids also. We stayed at Nizuc. Beautiful property and just soooo many options for food and drink. The app is also incredibly convenient for things you need and room service. Staff are wonderful. Absolutely no mosquitos or bugs at night, which was amazing!! And very clean! If you’re between Sunrise and Nizuc - Sunrise is slightly better but definitely was busier. The downsides: The beach is pretty disappointing - the sand is white but the water is almost a muddy color. But with pools this fun, it wasn’t as big a deal for us. The only reason I’m giving less than 5 stars is for the constant harassing by salespeople. They are trying to get you to attend the timeshare presentation at every turn and even after checkout, they’re still harassing with offers and such. It completely cheapens the experience.
Menginap 6 malam pada bulan April 2024
Tanggapan dari Moon Palace Cancun pada tanggal 30 Apr 2024
Dear Promiti,We would like to thank you for choosing to vacation with us here at Moon Palace Cancun. We appreciate you sharing your valuable feedback on your fantastic experience. We are pleased that you have highlighted too areas that we can consider some improvements to enhance our guests experience. We thank you and have shared your review with the relevant department.It was truly our pleasure having you here and we look forward to welcome you back.}Sincerely

8/10 Bagus

Katia

Bepergian bersama keluarga dan anak
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Its fine
Menginap 2 malam pada bulan April 2024
Tanggapan dari Moon Palace Cancun pada tanggal 30 Apr 2024
Hello Katia,Thank you for sharing your 4/5 ratings.We appreciate your comment telling us about your stay. It was a pleasure having you here with us. We look forward to welcome you back for a more memorable experience.Best Regards

10/10 Sangat Bagus

Brianna

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The property was beautiful with well trained staff! Made all accommodations simple, including airport transport. Golf course was gorgeous! We had a great time
Menginap 4 malam pada bulan April 2024
Tanggapan dari Moon Palace Cancun pada tanggal 30 Apr 2024
Dear Brianna,Amazing!We appreciate your valuable feedback on your recent stay. We are delighted to hear that we have met your expectations. It was a pleasure hosting your vacation. We cannot wait to welcome you back!Best Regards

8/10 Bagus

aya

Bepergian bersama keluarga
Disukai: Kebersihan
People there were very friendly and the place were very clean and nice ,but some staff could not understand English .
Menginap 4 malam pada bulan April 2024
Tanggapan dari Moon Palace Cancun pada tanggal 30 Apr 2024
Dear Aya,We would like to thank you for entrusting Moon Palace Cancun to cater to your vacation needs. We appreciate your feedback on your recent stay. We are sorry to hear that you had communication issues with some staff. We are sorry if any inconvenience was caused as a result, but on a positive note more that half our staff speaks English very well.We are glad to hear all else was fantastic and you had a wonderful time. We cant wait to welcome you back.Best Regards

10/10 Sangat Bagus

Amanda

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Only thing I wish they played more variety of music during the day at the pool. Walked by sunrise property and like the music they were playing.
Menginap 3 malam pada bulan April 2024
Tanggapan dari Moon Palace Cancun pada tanggal 30 Apr 2024
Dear Amanda,Thank you for choosing to vacation with us here. We would like to thank you for sharing your valuable feedback on how we can improve our service for our valued guest.We have shared your comment with the respective department for consideration.It was a pleasure hosting your stay, and we look forward to welcome you back.Best Regards

10/10 Sangat Bagus

Jasmine

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The property is beautiful and everyone is very friendly and helpful. The food is great. I dined at The Grand, Sunrise and Nizuc which all was great. Will definitely visit again.
Menginap 4 malam pada bulan April 2024
Tanggapan dari Moon Palace Cancun pada tanggal 27 Apr 2024
Dear Jasime,We are glad that you choose to vacation here with us at Moon Palace Cancun. We gladly receive your 5 stars rating and your comment on your stay. We are happy to hear your expectations were met, and most importantly , you will come again. We are excited and look forward to welcome you back.Best Regards

10/10 Sangat Bagus

Nikolai

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The Moon Palace HotelCancun offers an unforgettable experience for travelers seeking luxury, relaxation, and entertainment. From the moment you step into the grand lobby, you're greeted with warm hospitality and stunning views of the Caribbean Sea. The spacious rooms are elegantly designed with modern amenities and plush furnishings, ensuring a comfortable stay. The resort boasts a plethora of dining options, ranging from international cuisine to traditional Mexican dishes, satisfying every palate. The highlight of the Moon Palace is its expansive pool complex, complete with swim-up bars, water slides, and tranquil oasis areas. Additionally, the resort offers a wide array of activities, including golf, water sports, and nightly entertainment shows. Whether you're seeking a romantic getaway, a family vacation, or a fun-filled escape with friends, the Moon Palace Hotel in Cancun exceeds expectations and leaves guests longing to return.
Menginap 6 malam pada bulan April 2024
Tanggapan dari Moon Palace Cancun pada tanggal 25 Apr 2024
Dear Nikolai,Absolutely amazing!Thank you for vacationing with us here at Moon Palace Cancun. It is a pleasure to receive your wonderful feedback about your stay. We are delighted to hear your expectations were met. We are especially happy that you have shared your recommendation for our lovely resort.It was a pleasure hosting you and we look forward to having you back.Best Regards

2/10 Sangat Buruk

Mahmud

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 4 malam pada bulan April 2024
Tanggapan dari Moon Palace Cancun pada tanggal 25 Apr 2024
Dear Mahmud,We appreciate you sharing your ratings on your stay. We would like to hear more about your experience. We are asking that you write to us and tell us about your experience. We look forward to hearing from you.Best Regards

10/10 Sangat Bagus

Paola

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The hotel is so cleaned, the personal is so educated and respectful, the food is delicious, is a family hotel and my daughter’s enjoyed the amenities, is so big and we never finished walk around the complex
Menginap 7 malam pada bulan April 2024
Tanggapan dari Moon Palace Jamaica pada tanggal 23 Apr 2024
Dear Paola,Thank you for choosing Moon Palace Cancun to cater to your vacation needs. We are please to hear your expectations were met and you had a wonderful stay. It was pleasure having you here and we look forward to welcome you back.Best Regards

10/10 Sangat Bagus

Teresa

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Solo su playa es fea
Menginap 3 malam pada bulan April 2024
Tanggapan dari Moon Palace Cancun pada tanggal 17 Apr 2024
Querida Teresa,Gracias por elegir pasar sus vacaciones con nosotros aquí en Moon Palace Cancún. Nos complace que haya compartido sus comentarios. Lamentamos escuchar que la playa fue su insatisfacción, pero tenga en cuenta que esto no es culpa nuestra. Sin embargo, mantenemos la limpieza de la zona.Esperamos darle la bienvenida de nuevo.Saludos cordiales

10/10 Sangat Bagus

Albanny

Bepergian bersama keluarga dan anak, Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Lo respetuoso y amigable de todo el personal
Menginap 5 malam pada bulan April 2024
Tanggapan dari Moon Palace Cancun pada tanggal 17 Apr 2024
Hola Albanny,Gracias por elegir vacacionar con nosotros aqui en Moon Palace Cancun. Estamos encantados de recibir su opinión, destacando el maravilloso servicio de nuestro personal profesional. Fue un placer hospedar su estancia y esperamos darle la bienvenida de nuevo.Saludos cordiales

10/10 Sangat Bagus

Michael

Bepergian bersama keluarga dan anak
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Excellent stay. Great staff, great food, great property. They try to upsell you in everything every chance they get but other than that it was fantastic.
Menginap 7 malam pada bulan April 2024
Tanggapan dari Moon Palace Cancun pada tanggal 15 Apr 2024
Dear Michael,Thank you for choosing to vacation with us here at Moon Palace Cancun. We appreciate you sharing your fantastic experience. We are delighted to have been apart of it. It was a pleasure having you here with us, and we look forward to welcome you back.Best Regards

10/10 Sangat Bagus

JATINDER SINGH

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Excellent overall experience
Menginap 5 malam pada bulan April 2024
Tanggapan dari Moon Palace Cancun pada tanggal 12 Apr 2024
Hello JatinderThank you for sharing your 5 stars ratings. We do hope you had a magnificent stay and we look forward to welcome you back.Best Regards

10/10 Sangat Bagus

Bernhard

Bepergian bersama keluarga
Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Pool area service was very slow.
Menginap 4 malam pada bulan April 2024
Tanggapan dari Moon Palace Cancun pada tanggal 12 Apr 2024
Hello Bernhard,We appreciate you sharing your 5 stars ratings and your feedback. We do apologize for any inconveniences caused. We have shared your review with the respective department. We will work to improve our efficiency and speed in serving you our valued guest. We do hope to welcome you back soon.Best Regards

10/10 Sangat Bagus

John

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Great food options!! Tons of activities throughout the day!! Great service!!! Highly recommend!!
Menginap 4 malam pada bulan April 2024
Tanggapan dari Moon Palace Cancun pada tanggal 12 Apr 2024
Hello John,Amazing!We are delighted to receive your recommendation on our resort. We are please to hear you kept entertained throughout your stay, and we cant wait to welcome you back.Best Regards

10/10 Sangat Bagus

Ashley Lynn

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 5 malam pada bulan April 2024
Tanggapan dari Moon Palace Cancun pada tanggal 24 Apr 2024
Dear Ashley Lynn,Thank you for sharing your 5 stars ratings. We do hope you had a magnificent experience. We are looking forward to welcome you back.Best Regards

10/10 Sangat Bagus

David

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 2 malam pada bulan April 2024
Tanggapan dari Moon Palace Cancun pada tanggal 10 Apr 2024
Hello David,We appreciate you taking the time to share your 5 stars ratings. We do hope you had a magnificent stay and we look forward to having you back.Best Regards

6/10 Cukup Baik

Cathy

Menginap 5 malam pada bulan April 2024
Tanggapan dari Moon Palace Cancun pada tanggal 30 Apr 2024
Hello Cathy,Thank you for taking the time to share your ratings. We would like to hear about your stay, to evaluate and see how we could have improved your experience. We are inviting you to write to us and tell us about your stay. We look forward to hearing form you.Best Regards

6/10 Cukup Baik

Rishi

Bepergian bersama keluarga dan anak, Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The place is beautiful. But the food for vegetarian people should improve. Vegetarian people from South Asia do not eat eggs. Interestingly, many tourist of this hotel are from that region. Moreover, vegetarian people will prefer to keep the vegetarian food on a separate place from non-vegetarian food. Also, moon palace should think for people who do not take alcohols. Coconut water, fresh juices, juice medleys should always be available. Coconut water was hard to find in buffet areas. Juices were mostly packaged. If moon palace improves on these suggestions, I believe they will be come more popular.
Menginap 6 malam pada bulan Maret 2024
Tanggapan dari Moon Palace Cancun pada tanggal 8 Apr 2024
Dear Rishi,Thank you for choosing to vacation with us here at Moon Palace Cancun. We appreciate you taking the time to share your valuable feedback on your recent stay. Your suggestions and criticism is valuable to us, as we use these reviews as guide in improving our services. We do hope we can welcome you back for a more fulfilling stay.Kindest Regards

10/10 Sangat Bagus

Tyler Lee

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Great property I will come back
Menginap 7 malam pada bulan Maret 2024
Tanggapan dari Hotel Management pada tanggal 5 Apr 2024
Dear Mr Tyler Lee.It was a pleasure to welcome you at RESORT NAME and we're very honored to receive your perfect feedback, impression and review rating. We can't wait to have you back! Best Regards!

6/10 Cukup Baik

christina

Bepergian bersama keluarga
Disukai: Staf & layanan, fasilitas, kondisi & fasilitas properti
Overcrowded
Menginap 6 malam pada bulan Maret 2024
Tanggapan dari Moon Palace Cancun pada tanggal 8 Apr 2024
Dear Christina,Thank you for sharing your feedback . We are sorry to hear that the high occupancy was not to your liking. We do suggest you consider visiting us for a more enjoyable stay , during the low seasons. We look forward to welcome you back.Best Regards

10/10 Sangat Bagus

Kelly

Menginap 6 malam pada bulan Maret 2024
Tanggapan dari Moon Palace Jamaica pada tanggal 23 Apr 2024
Dear Kelly,Thank you for entrusting Moon Palace Cancun to cater to your vacation needs. We are pleased that you have shared your 5/5 ratings. It is a pleasure to have hosted your stay and we look forward to welcome you back soon.Kindest Regards

10/10 Sangat Bagus

Lorena

Bepergian bersama keluarga
Disukai: Fasilitas, kondisi & fasilitas properti
Es un hotel muy grande y hay que caminar mucho o tomar camioncitos. El hotel por la temporada súper lleno la mayoría es extranjera Los alimentos y servicio muy buenos.
Menginap 5 malam pada bulan Maret 2024
Tanggapan dari Hotel Management pada tanggal 3 Apr 2024
Buen día Srta Lorena.Muchas gracias por tan amables comentarios. Nos encanta leer que su estadía con nosotros ha sido positiva. Nos alegra que la comida y la calidez de nuestro staff le parecieran tan buenos. Esperamos tenerla pronto de regreso en Moon Palace Nizuc!Saludos cordiales.

10/10 Sangat Bagus

Ellen

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Was a great Spring Break trip. Our daughters senior trip, with about 60 of her classmates. Had a great time. Quiet at the rooms and lots for the teens to do. Mexico does not disappoint.
Menginap 6 malam pada bulan Maret 2024
Tanggapan dari Moon Palace Cancun pada tanggal 1 Apr 2024
Hello Ellen,Great!We are happy that you all choose Moon Palace Cancun, as your destination resort. We are especially happy to hear you the spring breakers had a lovely time and we did not disappoint. It was a pleasure hosting the memorable stay and we look forward to welcoming you back.Best Regards

6/10 Cukup Baik

Suzanne

Bepergian bersama keluarga
Pushy to sell you coupons and discounts. Limited dining options. Pools were dirty. Beachfront was boring.
Menginap 5 malam pada bulan Maret 2024
Tanggapan dari Moon Palace Cancun pada tanggal 1 Apr 2024
Dear Suzanne,We appreciate you choosing to vacation with us here at Moon Palace Cancun. We are sorry to hear your expectations were not met. We aim to provide a fulfilling and memorable stay for all and we are sorry to hear this was not met. We have shared your review with the respective department to inform them of your experience, and improve areas where necessary.We do hope we can welcome you back for a more fulfilling experience.Best Regards

8/10 Bagus

Kim Marie, De Pere

Bepergian dalam rombongan, Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Has a great experience. Lots of good options. Loved the golf carts to get around the property. The staff were attentive and did great!
Menginap 6 malam pada bulan Maret 2024
Tanggapan dari Moon Palace Cancun pada tanggal 30 Mar 2024
Dear Kim Marie,Thank you for sharing your 4/5 ratings. We are glad to hear we have met your expectations, and it was a great experience. We are happy to have hosted your stay and we look forward to welcome you back.Best Regards

8/10 Bagus

Dayman

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 5 malam pada bulan Maret 2024
Tanggapan dari Moon Palace Cancun pada tanggal 30 Mar 2024
Dear Dayman,Thank you for sharing your 4/5 ratings. We are happy to have hosted your stay and we look forward to welcome you back.Best Regards

10/10 Sangat Bagus

Puranprasad

Bepergian bersama keluarga
Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Exceptional Place for family vacation!
Menginap 4 malam pada bulan Maret 2024
Tanggapan dari Moon Palace Cancun pada tanggal 28 Mar 2024
Dear Puranprasad,We would like to thank you for choosing to vacation with us here at Moon Palace Cancun. We are delighted you took the time to share your fantastic review to tell us about your stay. We appreciate you sharing your recommendation. It was a pleasure having you and we do hope to welcome you back.Best Regards

10/10 Sangat Bagus

Christina

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Menginap 5 malam pada bulan Maret 2024
Tanggapan dari Moon Palace Jamaica pada tanggal 17 Apr 2024
Dear Christina,We appreciate your 5/5 ratings. We do hope you had a magnificent experience, and we are hoping to welcome you back.Best Regards

4/10 Buruk

Lori, Interlochen

Tidak Disukai: Kondisi & fasilitas properti
The property is big . It smells. People that work there are not all friendly . Not enough food options . Weird rules with food. I felt like some of it was a scam honestly
Menginap 7 malam pada bulan Maret 2024
Tanggapan dari Moon Palace Cancun pada tanggal 27 Mar 2024
Dear Lori,We would like to thank you for choosing to vacation with us here at Moon Palace Cancun. We are sorry to hear your expectations were not met. We are uncertain of the food rules you make reference to. Please write to us to tell us mo9re about your experience. We look forward to hear from you.Kindest Regards

8/10 Bagus

JUAN

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Menginap 5 malam pada bulan Maret 2024
Tanggapan dari Moon Palace Cancun pada tanggal 27 Mar 2024
Dear Juan,Thank you for sharing your your 4/5 ratings.It was our pleasure having you here and we look forward to having you back.Best Regards

10/10 Sangat Bagus

Andrew

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
We had a fabulous vacation at Moon Palace. Amazing value
Menginap 6 malam pada bulan Maret 2024
Tanggapan dari Moon Palace Cancun pada tanggal 26 Mar 2024
Hello Andrew,Thank you for vacationing with us. We are delighted to hear about your fulfilling stay. We are glad to have shared in this experience and we look forward to having you back.Kindest Regards

10/10 Sangat Bagus

Nahomi

Menginap 6 malam pada bulan Maret 2024
Tanggapan dari Moon Palace Cancun pada tanggal 15 Apr 2024
Dear Nahomi,Thank you for sharing your 5 stars ratings. We do hope you had a fabulous experience.Best Regards

10/10 Sangat Bagus

Tiffany

Bepergian bersama keluarga dan anak, Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Staff was friendly and many different things to do.
Menginap 4 malam pada bulan Maret 2024
Tanggapan dari Moon Palace Cancun pada tanggal 25 Mar 2024
Hello Tiffany,Thank you for choosing to vacation with us here at Moon Palace Cancun. We are happy to hear it was a fantastic stay, as the warm and friendly with many things to do at the resort. It was a pleasure having you vacation with us, and we look forward to seeing you again.Kindest Regards

10/10 Sangat Bagus

Tahmira

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Everything
Menginap 3 malam pada bulan Maret 2024
Tanggapan dari Moon Palace Cancun pada tanggal 23 Mar 2024
Hello Tahmira,Excellent!We are glad to hear about you great stay, and everything was fantastic. It was a pleasure having you vacation with us and we look forward to having you back.Best Regards

10/10 Sangat Bagus

Jonathan

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Very Beautiful property with great food. I didn’t like that you couldn’t get reservations at any restaurants
Menginap 5 malam pada bulan Maret 2024
Tanggapan dari Moon Palace Cancun pada tanggal 22 Mar 2024
Hello Jonathan,Thank you for sharing your 5 stars rating and your feedback on your stay. We are happy to hear you enjoyed the delicious food and the beautiful resort. We do recommend to our valuable guest to download the free Moon Palace App in order to help with your dinner reservations along with other features offered.

10/10 Sangat Bagus

Snezana

Bepergian bersama keluarga dan anak
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Loved the kids team by the pool & playroom at Sunrise - where we spent most of our time. The coffee shop was easier to order with at Sunrise without having to use room numbers and wait
Menginap 7 malam pada bulan Maret 2024
Tanggapan dari Moon Palace Cancun pada tanggal 20 Mar 2024
Dear Snezana,We would like to thank you for choosing Moon Palace Cancun as your resort destination. We appreciate you taking the time to share with us your experience. We are glad to hear it was a fulfilling stay with the contribution of the wonderful staff at the playroom. We will certainly be commending the for their outstanding work.It was a pleasure having you and we do hope to welcome you back.Best Regards

10/10 Sangat Bagus

Bryan

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 5 malam pada bulan Maret 2024
Tanggapan dari Moon Palace Cancun pada tanggal 21 Mar 2024
Dear Bryan,Thank you for sharing your 5 stars ratings. We do hope you had and enjoyable stay. We hope to welcome you back soon.Kindest Regards

8/10 Bagus

Anna

Bepergian dalam rombongan
Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
There were a broad variety of restaurants but all mostly felt the same. Wait times for restaurants were extremely long. Shuttle bus came around every 15 minutes- sometimes a golf cart driver would be willing to take you but it seems that when you ask workers pretty much anything- they are extremely rude. (so, just avoid high traveling times) But otherwise the pools were beautiful and very well maintained. The property overall stayed very clean at all times! Plenty of options for pools and bars. Nizuc was much more family friendly than Sunrise and would definitely come again!
Menginap 3 malam pada bulan Maret 2024
Tanggapan dari Moon Palace Cancun pada tanggal 19 Mar 2024
Dear Anna,Thank you for choosing to vacation here with us. We glad to hear that you will be back, based on the family friendly atmosphere at Moon Palace Nizuc. It was a pleasure having you here and we look forward to having you back.Best Regards

10/10 Sangat Bagus

ernest

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Amazing resort
Menginap 4 malam pada bulan Maret 2024
Tanggapan dari Moon Palace Cancun pada tanggal 18 Mar 2024
Dear Ernest,We appreciate you valuable feedback. We are glad to hear you had a fulfilling stay. It was our pleasure having you and we hope to welcome you back for another amazing time.Sincerely

10/10 Sangat Bagus

Peter, Toronto

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Our family enjoyed the experience.
Menginap 7 malam pada bulan Desember 2023
Tanggapan dari Moon Palace Cancun pada tanggal 15 Mar 2024
Dear Peter,Thank you for choosing to vacation with us. We are delighted to hear about your fulfilling experience. It was a pleasure having you and we look forward to welcome you back.Best Regards

10/10 Sangat Bagus

ernest

Bepergian bersama keluarga dan anak, Bepergian bersama keluarga
Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Amazing property
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Moon Palace Cancun pada tanggal 14 Mar 2024
Hello Ernest,Awesome!Thank you for sharing your valuable feedback. It was a pleasure hosting your stay and we look forward to welcome you back soon.Best Regards

2/10 Sangat Buruk

Randy

Disukai: Staf & layanan
To many people to crowded
Menginap 3 malam pada bulan Januari 2024
Tanggapan dari Moon Palace Cancun pada tanggal 11 Mar 2024
Dear Randy,Thank you for choosing to vacation with us here Moon Palace Cancun. We appreciate you sharing your feedback on your recent stay. We are sorry to hear the the occupancy was not to your suiting. We do hope we can welcome in a lower season to have a more fulfilling stay.Kindest Regards

10/10 Sangat Bagus

rajiv, Concord

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Menginap 4 malam pada bulan Maret 2024
Tanggapan dari Moon Palace Cancun pada tanggal 28 Mar 2024
Hello Rajiv,Thank you for taking the time to share your 5 stars ratings.It was a pleasure having you and we look forward to having you back.Kindest Regards

10/10 Sangat Bagus

Keshar

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Menginap 4 malam pada bulan Maret 2024
Tanggapan dari Moon Palace Cancun pada tanggal 27 Mar 2024
Dear Juan,Thank you for sharing your your 55 ratings.It was our pleasure having you here and we look forward to having you back.Best Regards

10/10 Sangat Bagus

Erikc Dallas

Menginap 3 malam pada bulan Februari 2024
Tanggapan dari Moon Palace Cancun pada tanggal 26 Mar 2024
Hello Erick,Thank you for vacationing with us. We appreciate you sharing your 5/5 ratings. We are glad to have shared in this experience and we look forward to having you back.Kindest Regards

10/10 Sangat Bagus

Kayla

Bepergian bersama keluarga dan anak
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The food was great. My kids had so much fun.
Menginap 6 malam pada bulan Februari 2024
Tanggapan dari Moon Palace Cancun pada tanggal 5 Mar 2024
Dear Kayla,Thank you for choosing Moon Palace Cancun as your destination resort. We are happy to hear the food was delicious and the kids especially had fun. It was great having you here and we look forward to having you back.Best Regards

10/10 Sangat Bagus

Claudia

Bepergian bersama keluarga dan anak
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Customer Service was amazing
Menginap 6 malam pada bulan Desember 2023
Tanggapan dari Hotel Management pada tanggal 29 Feb 2024
Dear Ms. Claudia,Thank you for sharing your 5 stars ratings and beautiful feedback. We are please to have had you here with us and we look forward to welcome you back. Best regards!