Cari Hotel di Quintana Roo

"Was so excited for this stay and honestly the staff had zero customer service and most were straight up rude. I don’t know if it was because we were Americans or what but that is the sole reason we won’t be coming back. The property itself is absolutely beautiful but extremely huge with no tram or anything similar to get from one side to the other. So it’s hard for elders and small children to walk all day everyday and do the walking at the parks too. Was not prepared for that. We picked an...

"Buen lugar "

"Great !!!"

"The "

"Nice resort with friendly, helpful staff. Food was very good with great options. "

"Incredible property with all the amenities you could possible ask for. The restaurants were 5 star - especially Momo Asian Cuisine. The room was beautiful with a hot tub, stocked bar, and patio with a hammock. Would highly recommend this property!! "

"Un súper hotel"

"Staff Specially Concierge staff Very good"

"We chose this place because we needed something good enough, on a budget, and last minute. This place was smaller than what I thought it would be, but that turned out to be good. I've gone to other large resorts and it gets a little tiring having to walk far to have dinner or needing a shuttle. They have one medium sized pool which was surprisingly warm. The beach area was very small, but it was clean. They have a sauna and steam room which were really nice. Their hot tub was unfortunately small...

"So this was my 7th time here. Everything is a blast!!! This was my first time using the Expedia check in desk. Will always use that from now on. ABDIEL helped me with checking in and I thought I knew how the place ran. He showed me so many things that I never even knew was included with my room. Can't wait to go back"

"La habitación no la limpiaron, solo hicieron las camas, toda la comida del buffet sin sabor, el personal si es agradable a excepto de algunas encargadas de los buffets, la verdad no regreso, reservar para los restaurantes de especialidad es todo un caos "

"Everything was so close and convenient, we never had to wait to get in for dinner at any of the restaurants!"

"Everything was perfect and clean. Very kind, & kid friendly. "

"Ideal para familias con niños, el personal SUPER amable y si les toca la van con FELIX tienen la diversión garantizada. El agua de las piscinas es fria y el mar es feo :( la comida no está rica, pero tienen muchas actividades para niños."

"Good breakfast."

"Resort is new and very nice. Was not as fun or personable as other RIU resorts. We had partial Oceanview overlooking the public beach. Rooms very nice. Room service very basic. They charged us $25 to get the sheets changed as my son had got sick. We tipped $5 daily too... Overall enjoyed our stay and would recommend. "

"We visited in April 2026 and stayed for a week. We paid for the Vantage Club for a day and spent the day at the pool on the rooftop. One day was enough as there are plenty of restaurants, activities and pool chairs on the main level. Ceasar from the entertainment staff was good leading water aerobics. The music could get a bit loud after 3pm but we were usually heading in by then. The restaurants were all very good. Our favorite waiter was Aaron at the Mexican restaurant. We paid extra for...

"I like it"

"Great time, excellent bar tenders! Awesome food "

"Grand is over priced, pick sunrise or nusic"