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Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive

5.0 star property
Recharge with relaxing spa treatments or thrill with water activities like lazy rivers, all under sunny skies and excellent amenities.

Choose dates to view prices

Nickelodeon Hotels & Resorts Riviera Maya offers a beachfront experience with a free water park, scuba diving, and two swim-up bars. Guests can enjoy NÁAY SPA, six restaurants, free in-room WiFi, on-site shopping, kid-friendly features, and attentive staff.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Hot tub
  • All-inclusive
  • Spa
  • Free airport shuttle
The current price is Rp14.109.611
Rp17.132.874 total
includes taxes & fees
21 Jun - 22 Jun

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About this property

Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive

  • Luxury all-inclusive hotel by the ocean
  • A free return airport shuttle, free water park access and 2 swim-up bars are just a few of the amenities provided at Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive. This hotel is a great place to bask in the sun with a beachfront location and scuba diving. Indulge in aromatherapy, a hot stone massage and a body wrap at Náay Spa, the on-site spa. Be sure to enjoy a meal at any of the 6 on-site restaurants. Pilates classes and fitness classes are offered at the 24-hour health club; Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive also has a free food/drink shopping service, a free daily manager's reception and shopping on-site. Free in-room WiFi is available to all guests, along with a garden and a playground.
  • You'll also find perks such as:
    • An outdoor pool and a children's pool, along with a lazy river, a waterslide and 2 swim-up bars
    • Free self-parking
    • Limo/town car service, supervised childcare (surcharge) and a porter/bellboy
    • ATM/banking services, wedding services and coffee/tea in reception
    • Guest reviews speak highly of the family-friendly amenities and helpful staff
  • Room features
  • All 280 individually furnished rooms offer comforts, such as 24-hour room service and premium bedding, as well as thoughtful touches, such as furnished balconies and laptop-friendly workspaces.
  • Other amenities include:
    • Changing tables, children's slippers and children's dinnerware
    • Hypo-allergenic bedding, Frette Italian sheets and memory foam beds
    • 2 bathrooms with rainfall showers and deep-soaking baths
    • Smart TVs with satellite channels
    • Wardrobes/cupboards, separate sitting areas and childcare services

All-inclusive details

  • This hotel is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

  • Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

    • All buffet and à la carte meals, snacks and beverages included
    • 24-hour room service

Land activities

    • Fitness facilities
    • Children's club

Lessons/classes/games

    • Aerobics
    • Cooking
    • Dancing
    • Pilates
    • Yoga

Entertainment

    • On-site entertainment and activities
    • On-site live performances
    • Theme parties

Awards and affiliations

  • Eco-certified property
  • This property participates in EarthCheck – a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

This property offers transfers from the airport; to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 2 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available.
Free cots are available on request at the property

Payment types at the property

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
A car is not required for transport to and from this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Frequently asked questions

Does Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive have a pool?

Yes, this property has an outdoor pool and a children's pool.

How much does it cost to stay at Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive?

As of 22 May 2026, prices found for a 1-night stay for 2 adults at Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive on 21 Jun 2026 start from Rp14.109.611, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive pet-friendly?

No, pets are not allowed at this property.

How much is parking at Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive?

Self-parking is free at this property.

What time is check-in at Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive?

Check-in start time: 4:00 PM; check-in end time: midnight.

What time is check-out at Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive?

Checkout is at 11:00 AM.

Does Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive provide a shuttle to the airport?

Yes, there's a free airport shuttle.

Are there all-inclusive benefits at Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive?

Yes, the property is all-inclusive. All food and drinks are included, and activities include aerobics classes, cooking classes, pilates classes and more.

Where is Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive located?

Nestled on the beach, this Playa del Carmen hotel is within 6 mi (10 km) of Playa Paraiso Golf Course, Paradise Beach and Nicklaus Design Golf Course. Dr. Alfredo Barrera Marin Botanical Garden and Sanctuary of Hope and Time Capsule are also within 6 miles (10 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

8.4

Very good

9.0

Cleanliness

8.8

Amenities

8.6

Staff & service

9.0

Property conditions & facilities
Rating 10 - Excellent. 723 out of 1226 reviews
Rating 8 - Good. 215 out of 1226 reviews
Rating 6 - Okay. 127 out of 1226 reviews
Rating 4 - Poor. 66 out of 1226 reviews
Rating 2 - Terrible. 95 out of 1226 reviews

Reviews

Verified

10/10 Excellent

ANGELICA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
EXCELLENT FOR CHILDREN
Stayed 6 nights in Apr 2026
Verified

10/10 Excellent

Jenaira

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very fun & family oriented
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

Candi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property . Wonderful staff. My grandkids loved it..
Stayed 5 nights in Apr 2026
Verified

10/10 Excellent

Blake

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kids had a blast! Water park is awesome! Food was great as well with a lot of variety
Stayed 5 nights in Mar 2026
Verified

8/10 Good

Dresilla

Liked: Cleanliness, amenities, property conditions & facilities
The staff was very nice and the resort was beautiful
Stayed 3 nights in Feb 2026
Verified

10/10 Excellent

Rafael

Liked: Cleanliness, amenities, property conditions & facilities
Rooms and staff were great
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Latia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every was lovely and great customer service down to the transportation
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very worth it for the kids.
Stayed 5 nights in Mar 2026
Verified

10/10 Excellent

Diego

We had a fantastic experience in this resort. Every single detail is carefully designed to make kids have the time of their lives, and parents . Special applause to the food in all the restaurants (delicious, full of options for all tastes)
Stayed 4 nights in Feb 2026
Verified

10/10 Excellent

Elizabeth

Liked: Cleanliness, amenities, property conditions & facilities
Staff were all helpful and kind! The facilities were well kept and clean. One of the best trips yet.
Stayed 4 nights in Feb 2026
Verified

10/10 Excellent

ALMA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was amazing. A hotel for kids that partents enjoy 1000%
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Everardo

Liked: Cleanliness, amenities, property conditions & facilities
Some you step into Nickelodeon Resort, you are treated like a VIP. Everyone is so courteous and nice. The hotel is amazing, the rooms are clean, staff is always friendly. Definitely going back!
Stayed 4 nights in Feb 2026
Verified

8/10 Good

Esmeralda

Liked: Cleanliness, property conditions & facilities
The rooms were clean, the facility was clean and everyone was helpful and welcoming.
Stayed 4 nights in Nov 2025
Verified

10/10 Excellent

Katidia

Liked: Cleanliness, amenities, property conditions & facilities
Nickelodeon resort Riviera Maya was so much fun! The rooms were clean, comfortable, & spacious. I loved that every room had 2 bathrooms which is a must with kids. Every room had an ocean view with a swim up pool. We had such a great experience at this resort! It wasn’t just kid-friendly — it was truly fun for adults as well. The hotel felt very luxurious for a family-friendly resort, which made the stay even more enjoyable. The staff was incredibly friendly and helpful, always answering our questions and being attentive to our needs. Every day there were plenty of activities to keep the kids busy and entertained. We would definitely come back 😊
Stayed 4 nights in Feb 2026
Verified

10/10 Excellent

Lyle Allan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Can’t say enough about the staff and the property conditions. Super clean. Only issue was the transportation company they use. Absolutely horrible. Lomas Travel. Waited over an hour to get a ride to the hotel upon arrival in Cancun and our flight was delayed by a couple of hours when leaving and they wouldn’t accommodate a later shuttle for the 6 of us.
Stayed 7 nights in Mar 2026
Verified

10/10 Excellent

Topazio

Liked: Cleanliness, property conditions & facilities
The room was amazing! Staff was amazing since the moment we enter the hotel! One of the staff name Santiago was amazing! He was always messaging if everything was good if we needed anything. My kids loved everything about it. I will be returning back :).
Stayed 4 nights in Jan 2026
Verified

10/10 Excellent

Monica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room everyday nice staff! Also the view is amazing!
Stayed 3 nights in Oct 2025
Verified

8/10 Good

SAMEER

Liked: Cleanliness, staff & service, property conditions & facilities
Come here for the waterpark if you have kids, truly remarkable. Staff and service were great. Food high quality with many options. Bathrooms spotless throughout the property. <300 rooms so never felt crowded. They do an amazing job engaging kids of all ages. Very allergy friendly as well. Only gripes- very very small beach not suitable for swimming and only a few loungers. Need for shuttle use around the large property with waits at times. Room's are cozy and the balcony-pool is a more of a novelty, with so many pool/park options not sure why you'd use it. Overall it's not a luxurious hotel for the price point, but it's modern, super clean, and their waterpark is the main reason to go. If you're looking for more of a beach vacation I would research other properties.
Stayed 7 nights in Mar 2026
Verified

10/10 Excellent

Amandeep

Liked: Cleanliness, staff & service, amenities
Rooms were amazing. Very clean and modern. The shows were great. Food was good. Water park safe and clean
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Danny Da

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My kids really enjoyed every second of this vacations. The rooms were big and comfortable. The service was top notch. We enjoyed all the shows that were offered specially the one on Tuesday. The pijama breakfast was an amazing experience, but they did not offer as much as in the spatula restaurant. The food in good burger and the pizza place were amazing all the other restaurants were at hit or miss depending on the day. Overall, we enjoyed everything about this resort.
Stayed 4 nights in Jan 2026
Verified

10/10 Excellent

Estephany

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will definitely be returning! Clean everything, amazing staff!
Stayed 3 nights in Oct 2025
Verified

10/10 Excellent

Rushdi

Liked: Cleanliness, amenities, property conditions & facilities
The best experience for kids ever, highly recommend it, at the beginning you need to get to know the facility and the stuff are very helpful, food is the best , many many activities specially for kids, rooms and room services are above and beyond , very clean , very attractive and beautiful, pool water cleaner than ozarka water, I am traveler and have been in many places around the world, this one is from my top list for families with kids 1-15 , yes its expensive little bit but worth every penny and more.
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

Dunia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great family time
Stayed 5 nights in Sep 2025
Verified

10/10 Excellent

Ravinder

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the staff at the resort were friendly and showed a lot of patients and respect. The room was cleaned everyday with care. The restaurants had great food and catered to our kids allergies.
Stayed 5 nights in Nov 2025
Verified

8/10 Good

Dennis

Very good. Very clean.
Stayed 7 nights in Nov 2025