Cari Hotel di Quintana Roo

"Great place to visit"

"I have excellent vacation at this hotel."

"great staff great experience, bit older crowd but well maintained and great food for the most part"

"Love the property Just wished they had more food choices but everything else was great!"

"Cuarto muy limpio lo limpiaban 2 veces al día eso me encantó la comida muy buena el servicio excelente y los trabajadores muy amable"

"Best resort I have stayed other than the terrible mosquito bites in the room."

"Horrible playa, mal olor y mala relaciòn calidad-precio"

"From the moment we arrived at the property, we were treated exceptionally well. We were welcomed with a refreshing drink and cool towel before being driven to our bungalow, which immediately set the tone for an incredible stay. The bungalow itself was absolutely amazing—spacious, beautifully designed, and full of luxurious touches. The glass floors overlooking the beach below were such a unique and stunning feature. Having our own personal pool, a full refrigerator, and outstanding service made...

"Lovely hotel, enjoyed the à la carte restaurants experience especially the spice restaurant. Enjoyed going for our daily visit to the Aroma bar, had a cup of oat cappuccino, friendly service. Rosa was very helpful on the front desk. The staff at Excellence Rivirera were all friendly and very welcoming. We thoroughly enjoyed relaxing by the ‘lazy river’ we would definitely book another stay."

"The property , services and amenities are excellent. The only thing was not good is the food. They need to work in international cuisines."

"Forget getting dinner reservations. No dinner buffet. Half the 'resort' is nonexistent as renovations are done with no explanation online. It's a 2.5 star hotel with a pool masquerading as a 5 star resort"

"Check-in was 3pm wasn’t giving room keys until 3:40pm bellman guided us to the room which looked like a bomb went off. Beds destroyed plates on the floor champagne glasses in the room. We were asked by the bellman to step out waited for 4-6minutes in the hallway. We were guided to another room and I was upset and they said if you want to upgrade it’ll be 150 more a night. I didn’t want an upgrade I wanted to be treated with respect and have someone genuinely care that they messed up. Instead...

"Café da manhã com muita variedade, funcionários atenciosos, tudo muito limpo, experiência em geral foi ótima!"