4/10 Buruk
Leon
Bepergian bersama keluarga dan anak, Bepergian bersama keluarga
29 Mar 2024
Disukai: Fasilitas, kondisi & fasilitas properti
Tidak Disukai: Staf & layanan
Moon Palace Cancun: A Far Cry from Five Stars**
My expectations for a 5-star experience at Moon Palace Cancun were met with disappointment, meriting a mere 3-star rating at best. The promised brief sales pitch for a potential membership turned into a 2.5-hour high-pressure marathon, with five different salespeople taking turns at persuasion. The enticement of resort credits was misleading, offering little value and coming with numerous restrictions.
The spa services were underwhelming, achieving only a 3 out of 5 rating due to the unprofessional staff. Room service was painfully slow, with waits of up to 1.5 hours. The general level of service was substandard across the board.
Adding to the frustration was the inadequate provision of towels at the water park, with staff unhelpfully directing guests to fetch their own from their rooms. This, coupled with the overcrowded nature of the resort, contributed to an impersonal experience where guests feel like mere parts of a conveyor belt system rather than valued patrons.
In summary, Moon Palace Cancun fails to deliver the luxury and attention promised, feeling more like an overpopulated zoo than a premier resort. It's hard to recommend this experience to anyone seeking genuine 5-star treatment.
Leon
Menginap 4 malam pada bulan Maret 2024